Avaya 5610SW User Manual
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Avaya 5610SW User Manual

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5610SW User's Guide

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Summary of Contents for Avaya 5610SW

  • Page 1 IP Office 5610SW User’s Guide...

  • Page 2: Table Of Contents

    Page ii - Contents Contents The 5610SW IP Telephone .................. 4 Overview of the 5610SW ......................4 Call Appearance Keys ......................6 Call Handling ....................... 7 Answer Incoming Calls ......................7 Make a Call..........................7 Speakerphone ......................... 8 Mute............................8 Hold ............................
  • Page 3 Voicemail ..........................37 Default Feature Codes......................37 Management and Troubleshooting ..............38 Overview..........................38 Testing your phone ........................ 38 Troubleshooting Chart ......................38 Resetting the IP Telephone ....................41 Index........................42 IP Office 5610SW User’s Guide Page iii - Contents...

  • Page 4: The 5610Sw Ip Telephone

    Overview of the 5610SW - Page 4 The 5610SW IP Telephone Overview of the 5610SW This guide covers the use of the Avaya 5610SW telephone on Avaya IP Office telephone systems. The diagram below shows the main 5610SW telephone features.
  • Page 5 The 5610SW IP Telephone Overview of the 5610SW - Page 5 Hold: Red button used to place a call on hold. . Transfer: Transfers a call to another phone. Conference: Sets up conference calls with more than one other person.

  • Page 6: Call Appearance Keys

    The 5610SW IP Telephone Call Appearance Keys The default first page of the main call screen contains three keys set as ‘call appearance’ keys. These keys show that the 5610SW is a multi-line phone and are indicated as a=, b= and c=. Note: The number of call appearance keys can vary and the descriptive text shown next to the key when idle can be changed.

  • Page 7: Call Handling

    The LED beside Speaker illuminates. See Speakerphone on page 8 for more information on using the speakerphone. Making a call using speed dial See Speed Dials on page 14. IP Office 5610SW User’s Guide Call Handling - Page 7...

  • Page 8: Speakerphone

    Hold icon displays. Retrieving the held call: Press the corresponding Line/Feature button on which the call is being held, or press the Hold. • The call is now active. Page 8 - Call Handling IP Office 5610SW User’s Guide Speakerphone...

  • Page 9: Transfer

    Press the Conference button again. • All parties are now connected. Dropping yourself from the conference: Press the Drop button. • Disconnects the line on which the drop button is pressed. IP Office 5610SW User’s Guide Call Handling - Page 9...

  • Page 10: 5610Sw Ip Telephone Options

    This chapter also covers how to verify the status of certain phone/server interactions. This information can be useful in troubleshooting problems or when discussing phone operation with your System Administrator. Page 10 - 5610SW IP Telephone Options IP Office 5610SW User’s Guide Telephone Options Overview...

  • Page 11: Application Options

    Cancel.) After saving or canceling, the first Options main screen is displayed. Phone Screen on Calling This action is not supported with the 5610SW IP Telephone on Avaya IP Office System. Display Call Timers This action controls whether the duration of the current call is displayed or not. If set to Yes, the duration of the current call is displayed on the call appearance key.
  • Page 12 After saving or canceling, the first Options main screen is displayed. Call Log The 5610SW IP Telephone’s Call Log is a standard application that saves incoming and outgoing call log information in one of three logs: • Incoming Answered calls •...

  • Page 13: View Ip Settings

    The status screen data can be viewed, but cannot be changed from your 5610SW. Press Options and then select View IP Settings.

  • Page 14: Speed Dials

    Page 14 - Overview of Speed Dials Speed Dials Speed Dials Overview of Speed Dials The 5610SW can store up to 108 personal speed dials, accessed by selecting SpDial on the display. • The speed dials are sorted alphabetically. • Pressing the key adjacent to an name, dials the speed dial number stored with that name.

  • Page 15: Using Speed Dials

    SpDial and go to the page containing the speed dial to delete ( Page Left and Page Right) Press Delete. Press the key next to the speed dial to delete. Press Delete to confirm the deletion. Press Cancel to exit without deleting. IP Office 5610SW User’s Guide Speed Dials - Page 15...
  • Page 16 Save - Save the speed dial changes. • Cancel - Return back to the speed dial directory without making any changes. When the Name has been entered, press Done. Page 16 - Speed Dials IP Office 5610SW User’s Guide Using Speed Dials...
  • Page 17 • Save - Save the speed dial changes. • Cancel - Return back to the speed dial directory without making any changes. When the Number has been entered, press Save. IP Office 5610SW User’s Guide Speed Dials - Page 17...

  • Page 18: Using The Call Log

    Using the Call Log Using the Call Log Overview of the Call Log The 5610SW maintains a call log, accessed by selecting Log on the display. The call logs keeps logs of missed calls, outgoing calls made and incoming calls answered.

  • Page 19: Using The Call Logs

    Select Delete to delete the log entries. Press Cancel to return to the call log without deleting the log entries. To Exit the Call Logs Press Phone Exit. IP Office 5610SW User’s Guide Using the Call Log - Page 19...

  • Page 20: Using Individual Log Entries

    Edit the details if required (see Editing a Speed Dial on page 15). 4. Press Save or Cancel. You will be returned to the speed dials selection menu. Page 20 - Using the Call Log IP Office 5610SW User’s Guide Using Individual Log Entries...

  • Page 21: Web Browsing

    URL of external WAP websites. If this is the case, you should be aware that some website may contain information that the 5610SW is not able to display. If the WAP web page uses WML features that the 5610SW does not support, those features will not be shown.

  • Page 22: Web Navigation Controls

    Web Browsing Web Navigation Controls Having pressed display Web to access your default WAP website, the 5610SW display shows a number of navigation controls. Navigation Icon Buttons: These appear on the right-hand side of the web display. Note that they may appear grayed out when not useable.

  • Page 23: Entering Data

    When you have completed your text entry, press DONE You can return to text entry by pressing the left-hand key adjacent to the [ ] text entry field again. IP Office 5610SW User’s Guide Web Browsing - Page 23...

  • Page 24: Function Keys

    Function Keys Overview of Function Keys Function keys enable personalization of the 5610SW IP telephone. Functions listed in this section are available only if the system administrator has programmed them. If programmed, the function’s abbreviated names will appear on the telephone...

  • Page 25: Autcb - Automatic Callback

    Note: We recommend that this function is only used on systems with a small number of users all in one area. Use of this function on larger system may lead to confusion. IP Office 5610SW User’s Guide Function Keys - Page 25...

  • Page 26: Cwon - Call Waiting On

    Pressing DCW will cause the target extension to receive call waiting indication and allow the caller to hear ringing until answered. Page 26 - Function Keys IP Office 5610SW User’s Guide Functions...

  • Page 27: Dirct - Dial Direct

    Dials a specified number regardless of any call barring applied to the user. This function requires entry of a number to dial when programmed. That number is then shown next to Emrgy. IP Office 5610SW User’s Guide Function Keys - Page 27...

  • Page 28: Fwdof - Cancel All Forwarding

    FwUOn is shown on a dark background and the top line of the display includes a D. When on, calls are forwarded to the extension's forward number. Press FwUOn again to switch off, shown on the default screen background. Page 28 - Function Keys IP Office 5610SW User’s Guide Functions...

  • Page 29: Fwdno - Forward Number

    The extension number is then shown next to Here+. Pressing Here+ sets the target extension's Follow Me To number to that this extension. Calls to the target extension are then forwarded to this extension. IP Office 5610SW User’s Guide Function Keys - Page 29...

  • Page 30: Hgns+ - Set Hunt Group Night Service

    Places the current call on hold and connects any call waiting. Pressing HoldCW places the current call on hold and connects a waiting call without any the phone ringing. Page 30 - Function Keys IP Office 5610SW User’s Guide Functions...

  • Page 31: Iauto - Automatic Intercom

    This time is used to set a delay between ending one call and the next call ringing the extension (the waiting call may be indicated on the display however). IP Office 5610SW User’s Guide Function Keys - Page 31...

  • Page 32: Park - Call Park To Other Extension

    In some locations, it may be a requirement to advise callers that calls may be recorded. Page 32 - Function Keys IP Office 5610SW User’s Guide Functions...

  • Page 33: Rngof - Ringer Off

    SusCW - Suspend CW Suspend the current call at the exchange and answer the waiting call. Pressing SusCW is only supported if the exchange provides a Q.931 suspend call facility. IP Office 5610SW User’s Guide Function Keys - Page 33...

  • Page 34: Tmday - Time Of Day

    (the waiting call may be indicated on the display however). The time in seconds (programmed by the system administrator) is shown next to WUTim. Page 34 - Function Keys IP Office 5610SW User’s Guide Functions...

  • Page 35: System Features

    Note: If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect. IP Office 5610SW User’s Guide System Features - Page 35 Intr...

  • Page 36: Call Waiting

    *10*N# to add a number to the exception list. *11*N# to delete a number from the exception list. Note: Your callers, other than your exceptions, either hear busy tone or are re- directed to your voicemail. Page 36 - System Features IP Office 5610SW User’s Guide Call Waiting...

  • Page 37: Voicemail

    Do Not Disturb Exception Delete *33*N# Call Queue *12*N# Follow Me Here Voicemail Ringback On *13*N# Follow Me Here Cancel Voicemail Ringback Off *14*N# Follow Me To *57*N# Forward on busy number IP Office 5610SW User’s Guide System Features - Page 37...

  • Page 38: Management And Troubleshooting

    • Application-specific troubleshooting; this chart describes problems and solutions specific to a 5610SW application (Phone, Speed Dial, Call Log, or Web Access). • Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.
  • Page 39 Set your ringer volume to a higher level using the Up/Down Volume keys. From another phone, place a call to your extension to test the above suggested solution. All other IP problems Contact your System Administrator. IP Office 5610SW User’s Guide Management and Troubleshooting - Page 39...
  • Page 40 Enhanced Dialing feature beyond the defaults. OPTIONS: No Options other than “View IP Your administrator has turned off all user- Settings” display settable options. Page 40 - Management and Troubleshooting IP Office 5610SW User’s Guide...

  • Page 41: Resetting The Ip Telephone

    Ethernet cables. WARNING: Because the type of power cycle mentioned in Step 2 involves re- programming certain values, it should only be performed by your System Administrator. IP Office 5610SW User’s Guide Management and Troubleshooting - Page 41...

  • Page 42: Index

    Automatic Intercom (IAuto) ......... 32 Set Hunt Group Out of Service (HGOS+) ... 31 Call Forwarding All (Cfrwd) ......... 27 Set No Answer Time (NATim) ......33 Call Intrude (Intru) ..........32 Page 42 - Index IP Office 5610SW User’s Guide...
  • Page 43 Index - Page 43 Set Wrap Up Time (WUTim) ....... 35 Editing a .............. 18 Suspend CW (SusCW) ........35 Time of Day (TmDay) ......... 35 Telephone Options .......... 10 Voicemail Collect (VMCol) ........35 Testing the Phone ........... 36 Voicemail On (VMOn) .........
  • Page 44 ™ All trademarks identified by the ® or are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.

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