Incoming Number/Name For Smdr Records; Unanswered Call Management Table; Idle Speaker Mode; Incoming Co Call Transfer - STARPLUS Triad 1 Product Description Manual

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Chapter 2 - Digital Station Features

Incoming Number/Name for SMDR Records

The Incoming Number/Name for SMDR Records feature operates normally in the absence of
ICLID information or the failure of the ICLID equipment.
If the information is present at the time that an SMDR record is generated for a call, it
alters the content and format of the SMDR output record.
If the calling number is available, the number is output in the SMDR record in the same
location as the dialed number is located in the outgoing calls.
If the calling name is present, an additional line is output in the SMDR record identifying
the name. This record immediately follows the normal SMDR record. The normal SMDR
record includes an indicator which identifies that a following record with name
identification is present.
Unanswered calls are recorded in the SMDR record for incoming with an indicator to
allow the identification of callers for statistical and call-back purposes.

Unanswered Call Management Table

An Unanswered Call Management Table with 100 entry capacity is maintained in the system
database. The calling number/name information pertaining to any unanswered call is placed
in this table at the time the system has determined that the call has been abandoned.
This table may be accessed from any display telephone to review unanswered calls. Only an
Attendant station(s) can delete an entry from this table.

Idle Speaker Mode

The Idle Speaker Mode feature allows the system to determine whether the first digit dialed is
heard over the digital telephone speaker. This feature is allowed or denied on a system-wide
basis in programming.

Incoming CO Call Transfer

The Incoming CO Call Transfer feature provides station users the ability to transfer a call that
is currently ringing at their station without answering it. Only Incoming and Transferred calls
can be forced. This feature only operates when the station is in an idle mode and is not
available to Single Line Telephone users. Calls may be forwarded to any available station,
ACD/UCD group, VM Group.
A destination station must have a direct appearance for that CO Line or Loop button and not
in DND, or an error tone is presented to the originator and the call continues to ring their
station. If the station is busy, the current call must be placed on hold, the ringing transfer
initiated, and then the station can return to their original call.
Idle Speaker Mode