Agent Login/Logout - STARPLUS Triad 1 Product Description Manual

Automatic Call Distribution

Agent Login/Logout

The Agent Login/Logout feature lets an Agent log into a Primary and Secondary ACD group
to receive calls. An Agent must first login to be placed into an active ACD state.
Primary Group
To log into an ACD Primary Group:
Dial LOGIN CODE [572] on the dial pad, followed by the desired ACD group
number (550-565),
-or-
Press a preprogrammed LOGIN flex button.
The Agent enters their unique AGENT ID code (0000-9999). The LOGIN flex button LED is
lit steady. A confirmation tone sounds and the agent is logged onto the ACD group.
To log out of an ACD Primary Group:
Dial LOGOUT CODE [571] on the dial pad,
-or-
Press a preprogrammed LOGOUT flex button. The LOGIN flex button LED extinguishes.
Secondary Group
To log into an ACD Secondary Group:
Dial LOGIN CODE [582] on the dial pad, followed by the desired ACD group
number (550-565),
-or-
Press a preprogrammed LOGIN flex button.
The Agent enters their unique AGENT ID code (0000-9999). The LOGIN flex button LED is
lit steady. A confirmation tone sounds and the agent is logged onto the ACD group.
To log out of an ACD Secondary Group:
Dial LOGOUT CODE [581] on the dial pad,
-or-
Press a preprogrammed LOGOUT flex button. The LOGIN flex button LED extinguishes.
If a member is assigned to a specific ACD group and uses the login-logout codes to
enter and exit an ACD group, other than their assigned group, the database is
changed to reflect the different group.
When the agent logs in or out of their ACD Group, an ACD login-logout event is sent
to the ACD Events Trace port, if active.
The ON/OFF LED extinguishes if the agent started the sequence in the handsfree
mode.
The ACD Agent Login LED only lights for the ACD group that is assigned to that
button.
The ON/OFF LED extinguishes if the agent started the sequence in the handsfree
mode.
The ACD Agent Login LED only lights for the ACD group that is assigned to that
button.
Chapter 6 - Digital Station Operation
6-11