Attendant Unavailable (Alternate Position) - STARPLUS Triad 1 Product Description Manual

8-10
Chapter 8 - Digital Attendant Operations
4. Hang up to complete the transfer.
Conditions
If the desired party is an intercom station, that station is signaled according to their
intercom selector/H-T-P switch (SLT stations tone ring).
If the desired party is associated to a speed dial bin, the system selects a CO line and dials
the number programmed into the speed dial bin. Call progress tones are then heard.
If station is in Directory Dialing mode and a CO or intercom call rings in, the station must
exit Directory Dialing mode to answer the call.

Attendant Unavailable (Alternate Position)

The Attendant Unavailable feature lets Attendant stations have a button that places their
station in an Unavailable Mode. When the station is in the Unavailable Mode, the next
Attendant station receives dial "0" calls and recalls. This feature is based on having the three
programmed Attendant stations.
1. When the (first programmed) Attendant presses the preprogrammed* UNAVAILABLE
flexible button,
-or-
Dials the Attendant Unavailable code [607] on the dial pad, the following results occur:
2. When the first Attendant repeats the process (using Unavailable button or code [607]), the
following results occur:
Conditions
This feature lets the programmed Attendant stations receive Attendant recalls only. No
other Attendant type functions are given to this station when the station is in the
Attendant mode.
If Attendant A (first programmed) is available, incoming calls and recalls are directed to
this station regardless of other Attendant stations status.
The special ring mode can be set so the alternate Attendant does not receive an
incoming CO ring until the main Attendant places their phone in special and unavailable
modes.
Calls may be transferred to internal stations only. An attempt to transfer a call
off-net (via a speed dial bin) results in the call recalling upon going on-hook.
The LED on the flexible button lights solid, if programmed.
Recalls and dial "0" calls now ring at the second Attendant.
If the second Attendant places their phone in unavailable, the third Attendant
receives recalls and dial "0" calls.
The LED on the flexible button, if programmed, extinguishes.
The first Attendant resumes normal operation.
The second and third Attendants will not receive recalls or dial "0" calls.
Attendant Unavailable (Alternate Position)