Attendant Features; 911 Alert; Alternate Position; Automatic Night Mode - STARPLUS Triad 1 Product Description Manual

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Chapter 4 - Attendant Features

Attendant Features

911 Alert

The 911 Alert feature allows any station user with a 911 flexible button to be alerted of
internal stations placing 911 calls. The system can store information regarding the sixteen
most recent 911 calls. Calling information includes the time/date of the call as well as the
station number that placed the call. Only the Attendant can delete 911 call information from
the queue.

Alternate Position

The Alternate Position feature allows Attendant stations to program a flexible button to place
their station in an unavailable mode. When the station is in unavailable mode, the next
Attendant station (second) receives recalls. This feature is based on the system having three
Attendant stations. If all Attendants are unavailable, no Attendants are available for internal/
external calls.

Automatic Night Mode

The system's Automatic Night Mode Feature can be overridden by the Attendant station. The
Attendant station user can press their DND button to place the system into Night Mode.

Direct Station Selector Console

An optional Direct Station Selector (DSS) console is available which may be associated with
an Attendant station to provide additional buttons for DSS/BLF features.

Disable Outgoing Access

The first Attendant can disable CO lines, preventing outgoing access to those lines. This is
useful for removing a faulty line from service, or for reserving CO lines for important use. All
stations that normally make calls on the lines are affected, but incoming calls are unaffected.
A CO line may be disabled while it is being used. When the trunk becomes idle, further
outgoing access is prevented.

Display Timer

The Attendant Display Timer changes the way in which multiple calls ringing at the
Attendant station are displayed. If two calls are ringing at an Attendant station, when the
station goes off hook, the first call is answered. The LCD display then updates to show the
second call that is ringing which sometimes does not allow the station to view the current
call's LCD information. This programmed timer keeps the current calls' information on the
LCD for a programmable time period before showing any other calls ringing in at the time.
Attendant Features