Voice Mail; Disconnect Signal; In-Band Signaling Integration; Lcd Message(S) Indication - STARPLUS Triad 1 Product Description Manual

Voice Mail

Voice Mail
The Voice Mail (VM) feature automatically handles unanswered calls. Stations may forward
calls to a voice mail group (for leaving mail) or may call the voice mail group directly (to
retrieve mail) with no assistance from the Attendant. Up to 24 voice mail groups containing
up to eight Voice Mail stations can be configured in the system. Each station interfaces with a
port on the Single Line Interface Board (SLIB) or the (DIDB/DTIBE) board for the Digital Voice
Mail (DVM). Each voice mail station can be shared by a number of actual users. Calls
transferred from a Voice Mail group do not recall to the VM group.

Disconnect Signal

To avoid Voice Mail ports from being unavailable as a result of CO line callers abandoning the
call or not exiting the VM system properly, a disconnect signal is provided to notify the VM
system that a CO or intercom caller hung up or abandoned the call. Silence is provided to the
VM port followed by busy tone to aid the VM system to recognize that an intercom caller has
abandoned the call.

In-Band Signaling Integration

The Triad 1/2/3
incoming CO line ringing is forwarded to Voice Mail, they may have incoming callers routed
directly into their stations voice mail box through the use of In-Band signaling. Alternately,
incoming CO lines can be programmed to ring directly into the Voice Mail system. In this
case, callers are answered by the Voice Mail or Auto Attendant Main greeting.
Incoming CO callers can be call forwarded into Voice Mail automatically, if a Preset Forward
Destination is programmed for that CO line and the same CO line programmed to ring at one
station. CO lines may also be programmed to ring at an Attendant station, call forward into
the Voice Mail system (if programmed to ring at one Attendant station) and presented to the
main greeting (not the Attendant station's mailbox) even when ID digits are enabled.

LCD Message(s) Indication

The LCD Message Indication feature presents the number of new Voice Messages to users on
their LCD display. The new VM LCD message on the keyset takes priority over Forward, DND,
Messages, and idle displays. Ringing, Recalling, Outgoing Calls, and current call operation
displays override the VM message display for the duration of the call or operation.
System allow programming so that if a station programmed to receive
Chapter 2 - Digital Station Features
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