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Chapter 2 - Digital Station Features
Mailbox Button
A correctly programmed button will receive a message-waiting indication (MWI) from the
voice mail system. This allows any station with multiple voice mail buttons to receive the MWI
for each of the programmed buttons.
Station feature codes 460-467 represent voice mail groups 440-447 respectively, and 468
represents an external voice mail group. The functions of these codes are to provide:
Direct mailbox access for local and remote stations. This allows an attendant to have
one-button transfer directly to a mailbox.
Multiple MWI capability per key station. This allows one station to have MWI for multiple
mailboxes.
Multiple direct mailbox access. This allows one-button access to different mailboxes from
one keyset.
Message Waiting Indication
When Voice Mail receives a voice message for a user who has a station on the
System, the VM connected to the system can leave a message waiting indication (MWI) at the
VM user's station. When the station retrieves their mail, the VM system can cancel the MWI
left at a station via a VM port. The MWI displays on the programmed Voice Mail (group)
button. If such a button is not programmed, a voice mail MWI displays on the MSG WAIT
button as a normal message waiting signal.
Tone Mode Calling Option
Voice Mails Systems and/or Automated Attendants can utilize the Calling Station Tone Mode
option. This is useful when using supervised transfer or call screening options on voice mail
or auto Attendant(s) requiring ring back tone for proper call handling.
Transfer/Forward
The Transfer/Forward feature allows Voice Mail calls, upon reaching a forwarded to VM
station, to forward back into the Voice Mail unit. This is useful when VM ports are used as
Auto Attendant and VM ports. This feature can be enabled/disabled for all VM groups.
Transfer With ID Digits
The Transfer With ID Digits feature provides an Attendant or station user a way to transfer a
caller directly into a voice mail box. This allows the station identification digits to be entered
by the transferring party. Using this feature, a caller can be transferred to a voice mail box
when 1) a station user on the system is not forwarded to VM, or 2) the destination voice mail
box owner is not a station user. CO trunks and internal calls may be transferred into voice
mail using this feature. If no voice mail ID digits are dialed by the transferring station, the
identification digits of the transferring station are sent to the voice mail.
This feature allows dialing of digits 0000-9999 when using the VM with ID feature. This allows,
on a per station basis, the ID number that is sent to Voice Mail to be flexible. By default, the
station number is sent to the Voice Mail system. In database programming, there is a field to
insert a 4-digit entry (0000-9999) that can be sent to the Voice Mail system instead of the
station number. This is useful when a station user manually transfers a caller to a mailbox.
Voice Mail
Triad 1/2/3
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