Acd Overflow Station - Forwarding - STARPLUS Triad 1 Product Description Manual

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Chapter 6 - Digital Station Operation

ACD Overflow Station - Forwarding

The ACD Overflow Station feature allows ACD calls reaching the ACD Overflow Station to
follow the call forward of the overflow station.
1. Lift the handset or press ON/OFF button.
2. Press the FWD button or dial the Call Forwarding feature code [640].
3. Dial the desired code:
[6] = All Calls
[7] = No Answer Calls
[8] = Busy Calls
[9] = Busy and No Answer Calls
4. Dial the desired destination number where calls are to be forwarded (Station, Voice Mail,
ACD or Hunt groups). Confirmation tone sounds.
5. Replace handset or press ON/OFF button.
Removing Call Forwarding
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial the Call Forwarding feature code [640]. A confirmation tone
sounds and the FWD LED is extinguished.
Supervisor Login/Logout
The Supervisor Login/Logout feature provides a means for a supervisor to log into one of the
ACD groups and monitor calls.
To log in, dial LOGIN CODE [576] on the dial pad, followed by the desired ACD group
number (550-565),
-or-
Press a preprogrammed LOGIN flex button. Flex button must have [576] + [XXXX] (where
XXXX = the ACD Group number), programmed onto it.
The Supervisor enters a unique SUPERVISOR ID code (0000-9999). The LOGIN flex button
LED is lit steady. A confirmation tone sounds and the supervisor is logged onto the ACD
group. The ON/OFF LED extinguishes if the supervisor started the sequence in the
handsfree mode. When the supervisor logs in, an ACD login event is sent to the ACD
Events Trace port, if active.
To log out, dial LOGOUT CODE [575] on the dial pad, followed by the desired ACD group
number (550-565),
-or-
Press a preprogrammed LOGIN/LOGOUT flexible button, the LED extinguishes.
ACD Supervisor Log-in LED only lights for ACD group assigned to that button.
The same flex button can be used to toggle the Login/Logout feature.
Automatic Call Distribution