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Chapter 2 - Digital Station Features
Preset Call Forward - Per CO Line
The Preset Call Forward feature allows each CO line to be preset call forwarded on a per CO
line basis. This allows a CO line to initially ring at multiple stations and forward to a
predetermined destination. The destination can be a station or Hunt Group. Each CO line has
a Preset Forward Timer. Each CO line also has a VMID field to allow specific VM digits to be
sent when a CO line forwards to a VM group. Feature applies to initial CO ringing lines only.
If a forward destination is programmed in the CO line field, the CO call forwards to that
destination after the CO Preset Forward timer expires. This forward occurs regardless of how
many or how few stations the line is ringing on. Once the CO line is answered and transferred,
station call forwarding rules are in effect.
Calls still follow all call or busy forwards, however, CO preset forward forwards the call if the
first forward destination has not answered the call. VMID digits per CO line override station
VMID. Calls ringing into ACD, UCD or VM Groups continue to ring the group. The CO call does
not forward when ringing one of these types of groups.
Preset Call Forward - Stations
Each station user may have Preset Call Forward in the database to direct incoming,
transferred, as well as intercom calls to other destinations in the system. The system allows
for different destinations based on a Busy or a No Answer condition, as wells as internal
versus external (CO) call.
Call Forward: Station
When any type of station call forwarding is invoked, the LCD display normally indicates the
call forwarding mode at all times. This feature has modified the LCD forwarding display to
make the call forwarding mode display optional. This feature is enabled/disabled in admin
programming on a system-wide basis. The call forward status is stored in a battery protected
area of memory.
Call Forward - All Calls
The Call Forward All Calls feature allows a station the ability to have all their calls (internal or
external) forwarded immediately to a designated station, an ACD or UCD group pilot
number, Voice Mail group number, or Hunt group.
Call Forward - Busy
The Call Forward Busy feature allows a station the ability to have their calls forwarded to a
designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt
group when their station is busy.
Call Forward: Station
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