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ICLID / Caller ID
Answered ICLID Table
The Answered ICLID Table feature adds a table that captures the ICLID calls that were
answered. The table can store up to 100 entries of the most recently answered ICLID calls. A
station may dial a unique access code to view the entries, scroll through the entries, and dial
a desired entry back. The table displays the number as well as the station that answered the
call.
Caller-Entered ICLID Digits
The Caller-Entered ICLID Digits feature is available with optional software. The Guaranteed
Message announcement feature provides a means to force incoming callers to an
announcement before being placed into an ACD Queue or routed to an agent.
The outside callers are presented with the entire message before being routed to the ACD
Group. Agents in an ACD Group with a Guaranteed Message enabled receives incoming
callers only after the caller has heard the designated recorded announcement in its entirety.
The Guaranteed Message feature also provides an option to capture digits dialed by the
incoming caller which can be inserted as ICLID incoming number identification.
If the Guaranteed Message announcement is programmed in Admin, incoming ACD calls is
routed to the Guaranteed Message RAN before going to the ACD Group. If the ICLID option is
selected, digits received before the announcement time-out is captured and inserted as
incoming ICLID number information.
When the ICLID option is selected, a [#] is recognized as a termination of the announcement
and a [
.
incoming caller can re-enter their phone number.
Caller ID Name/Number
The Caller ID Name/Number feature allows a station user to program a flexible button to view
both the number and name on the LCD when receiving a Caller ID CO call. The top line of the
LCD displays the number of the caller and the bottom line of the LCD displays the name.
Calling Number/Name Display
The Calling Number/Name Display feature is intended as the basic offering of the ICLID
service when associated with the
at the system, the number received along with the ringing signal is stored in the line control
tables and used at various points in the processing of the call.
The primary function is that the calling number is displayed (if available) at any point at
which the LINE RINGING is displayed in the system.
With the availability of the calling name feature, if the calling name is provided, the
system delivers that to the display instead of the calling number.
] is recognized as an entry error. An entry error removes the ICLID number and the
Triad 1/2/3
System. Whenever an incoming call is received
Chapter 2 - Digital Station Features
2-39
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