Call Transfer - STARPLUS Triad 1 Product Description Manual

Call Transfer

Call Transfer
An outside CO line call can be transferred from one keyset to another within the system. The
transfer can be screened (announced) or unscreened to an idle or busy station, ACD or UCD
Group, or Hunt Group. The line being transferred rings on the keyset and provides Exclusive
Hold flashing indication to the receiving party's keyset. Any number of attempts can be made
to locate someone by calling different keysets without losing the call.
The Direct Transfer Mode allows transferring of an outside CO line directly to the key station
handset, if enabled in programming.
A system-wide database parameter can select music on hold or ringback tone to the CO caller
when CO calls are transferred in the system.
Screened Transfer
While connected to an outside line:
1. Press DSS button where to transfer call (if programmed on your telephone),
-or-
Press TRANS button and dial the station number. The called extension signals according
to the intercom position.
2. When that extension answers, announce the transfer.
3. Hang up to complete transfer.
Answering a Screened Transfer
Your intercom signals according to the intercom position.
1. Answer the intercom and receive the transfer notice.
2. Press the outside line button or LOOP button flashing on hold.
Transfer Search
When attempting to locate a party, press a station button to signal the desired station.
If the party is not located:
1. Press another station button to continue the search.
2. When the called party answers, hang up to complete the transfer.
Unscreened Transfer
When the called extension begins to signal, hang up to transfer the call (Recall Timer starts).
If Direct Transfer Mode is enabled in admin programming, the supervised
transfer is transferred directly to the key station handset.
Chapter 6 - Digital Station Operation
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