STARPLUS Triad 1 Product Description Manual page 10

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5 Electronic Telephone Operation
Introduction ............................................................................................................................................... 5-3
Account Codes .......................................................................................................................................... 5-5
Account Codes / Traveling COS (Verified) ....................................................................................... 5-5
Answering a Recall .................................................................................................................................. 5-6
Answering Machine Emulation ........................................................................................................... 5-6
Notification Methods ...................................................................................................................... 5-6
Mailbox Options ................................................................................................................................ 5-7
Automatic Call Distribution .................................................................................................................. 5-8
ACD Agent Help ................................................................................................................................ 5-8
Agent Login/Logout ........................................................................................................................ 5-8
ACD Agent Queue Status Display ............................................................................................... 5-10
ACD Available/Unavailable Mode .............................................................................................. 5-11
ACD Call Factor .................................................................................................................................. 5-11
ACD Call Qualification ..................................................................................................................... 5-12
ACD Group Member Status ........................................................................................................... 5-12
ACD Overflow Station - Available/Unavailable Mode ......................................................... 5-13
ACD Overflow Station - Forwarding .......................................................................................... 5-14
Supervisor Login/Logout ............................................................................................................... 5-14
Supervisor Monitor With Barge-In .............................................................................................. 5-15
Supervisor Queue Status Display ................................................................................................ 5-16
Zap Tone .............................................................................................................................................. 5-17
Background Music (Optional) .............................................................................................................. 5-17
Call Back ...................................................................................................................................................... 5-17
Call Coverage ............................................................................................................................................. 5-18
Call Forward: Station ............................................................................................................................... 5-19
Call Forward - All Calls ..................................................................................................................... 5-19
Call Forward - Busy ........................................................................................................................... 5-20
Call Forward - Busy/No Answer ................................................................................................... 5-20
Call Forward - Follow-Me ............................................................................................................... 5-20
Call Forward - No Answer .............................................................................................................. 5-22
Call Forward - Off-Net (via speed dial) ...................................................................................... 5-22
Caller ID Name/Number ........................................................................................................................ 5-23
Calling Station Tone Mode ................................................................................................................... 5-23
Call Park ....................................................................................................................................................... 5-23
Call Park (by Station Number) ............................................................................................................. 5-24
Call Pickup: Group Pickup ..................................................................................................................... 5-24
Call Transfer ............................................................................................................................................... 5-25
Camp On ..................................................................................................................................................... 5-25
CO Line Access .......................................................................................................................................... 5-26
CO Line Queuing ...................................................................................................................................... 5-26
Conference Combinations .................................................................................................................... 5-27
Default Numbering Plan ........................................................................................................................ 5-28
Dial By Name .............................................................................................................................................. 5-28
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