Intercom - STARPLUS Triad 1 Product Description Manual

Intercom

3. Press a DSS, Group button or dial the 3-digit station number or group number. Call is
automatically transferred to that destination. The incoming transferred CO call receives
Music-On-Hold during the transfer state.
4. Station user can return to call placed on hold.
Conditions
Calls may be forwarded to any available station, ACD/UCD group, Hunt Group or VM
Group.
Destination station must have a direct appearance for that CO Line or LOOP button, and
not in DND, or error tone is presented to the originator and the call remains ringing at
their station.
Attendant stations do not send ID digits.
ACD agents are not allowed to transfer ACD calls using this feature.
Intercom
Intercom Button
The Intercom Button feature enables station users the ring a busy station via the intercom
without using the Camp On or Executive Override features. This allows stations to place
intercom calls on hold.
Programming a Flexible Button as an Intercom Button
1. Press the SPEED button twice.
2. Press the desired flexible button to program.
3. Dial [645] on the dial pad. A confirmation tone sounds. If an error was made during entry,
error tone sounds.
Placing Intercom Call to a Busy Station (
1. The calling station receives ringback tone instead of busy tone. The called station hears
muted or reminder ring and their intercom button LED starts flashing at the incoming CO
line rate. This indicates an incoming intercom call.
2. The called station can place the current CO call on hold by pressing the HOLD button,
-or-
Place the current intercom call on hold by pressing the HOLD button. The intercom call is
placed on hold on the available intercom button.
3. The called station then presses the flashing intercom button to answer the incoming
intercom call. Once the call is answered, the following message displays on the called
station LCD:
Sta XXX can be a programmed station name.
By default, no intercom buttons are assigned to key stations
C AL L F R OM S TA X X X
M M M D D Y Y
Chapter 6 - Digital Station Operation
has intercom button
H H :M M a m
6-45
)