Checking The System Configuration; Status Codes; Troubleshooting Procedures; Unable To Print Over The Network - Konica Minolta bizhub C353P Service Manual

Field Service Ver. 1.0 Oct. 2007
Troubleshooting
3.

Checking the system configuration

• When a malfunction occurs, let the printer print a configuration page to check for system
configuration.
1. Press the Menu/Select key.
2. Select [User Settings] → [Print Reports] → [Configuration].
3. Select 1-Sided Print or 2-Sided Print and press the menu/select key to produce an out-
put of the list.
4.

Status codes

Code
CA051
CA052 Faulty controller hardware Change the MFP board (MFPB).
CA053 Controller start failure
See P.408 of the main body service manual.
5.

Troubleshooting procedures

5.1

Unable to print over the network.

Check
Is the print job dis-
played on the
1
machine control
panel?
Description
Standard controller
Change the MFP board (MFPB).
configuration failure
Change the MFP board (MFPB) if the problem occurs
again when turning OFF the power switch and turn it
ON again more than 10 seconds after.
Possible Cause
An error on machine
side (paper running
out, toner running out,
etc.)
Waiting its turn
Yes
The job is locked.
The correct division ID
has not been entered.
Data is yet to be
No
received.
3. Checking the system configuration
Action
Action
Correct the error.
Check the machine
control panel for jobs
in print queue.
Priority may be
See "User's Guide" of
changed as neces-
the machine.
sary.
Enter the password to
unlock the job.
Enter the correct divi-
sion ID in the printer
driver and try re-trans-
mitting the job again.
(access code)
Go to item 2.
Remark
33