Appendix; Troubleshooting/Faq - THORLABS DCU223x Operation Manual And Sdk

6 Appendix

Troubleshooting/FAQ

Status LED on USB DCx Cameras
Color and memory formats
uc480 parameter file (ini file)
History of uc480 software versions
History of API functions
6.1 Troubleshooting/FAQ
Installation and connection
Installation of the uc480 software fails.
You need administrator privileges to install the software. Operating the cameras, however, does not require
administrator privileges.
The camera is connected to the PC, but cannot be opened in uc480 Viewer.
Check the LED on the camera
LED is red: Camera detection failed. Check whether the uc480 driver software has been installed. Disconnect
and reconnect the camera to the USB cable. The camera should then be correctly recognized.
If the camera is still not listed in the
whether the camera has been correctly recognized. If recognition was successful, you will find an entry in the
format "uc480......cameras" under "Universal Serial Bus Controllers." A question mark or exclamation mark
before the entry indicates that camera was not correctly recognized. You can remove the entry using the shortcut
menu (right-click). Disconnect and reconnect the camera. The Found New Hardware Wizard will detect it as a
new device and install the appropriate drivers. The camera should then be correctly recognized.
LED is green: The camera is fully operational. Check whether the camera has been opened in a different
application.
LED is off: No power supply to the camera. Check the cable, the connectors and, if applicable, the power supply
to the hubs. In case of a DCU22xX or DC1240X camera, check whether any pins of the
have been bent.
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LED flashes: A fault has occurred in the camera hardware. Please contact the
USB DCx camera operation
The camera can be opened in the software, but captures images sporadically or not at all.
Check the status bar
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settings are too high for the system you are using. Check the following:
Use only USB 2.0 (USB 3 in case of DCC3240x) certified cables and hubs.
Do not use any passive extension cables.
Do not connect the camera to the USB ports on the front of the PC, but to the ones directly on the main board.
You will find those USB ports at the back of the PC.
In addition, check the following camera settings in the software:
Pixel clock frequency: Reduce the
one USB camera on one port, the pixel clock of all the cameras added together should not exceed about 40
MHz.
Is it possible to operate an older USB camera with Windows 7?
Look for the serial number to see if your camera can be operated with Windows 7:
The support for Windows 7 was introduced with driver version 3.50. This driver can be used with cameras from
serial number 400 26 27000 on.
Using the uc480 Viewer software
I have added comments and drawings to a camera image. How can I save the image with this data?
To save a camera image with all the included text and drawings, select "Save window" from the
menu. The menu also provides an option for saving only the drawings, so you can load them again later.
© 2013 Thorlabs GmbH
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uc480 Camera Manager
in the uc480 Viewer software. If the status bar indicates transfer errors, the camera speed
pixel clock
, open the Windows Device Manager to check
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if data transfer errors occur. When you are operating more than
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6 Appendix
micro D-sub connector
Thorlabs .
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Draw/Measure
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