Page 1 Grandstream Networks, Inc. UCM6100 Series IP PBX User Manual...
Page 2: Table Of Contents
TECHNICAL SPECIFICATIONS ......................28 INSTALLATION ..................31 EQUIPMENT PACKAGING ......................... 31 CONNECT YOUR UCM6100 ......................31 CONNECT THE UCM6102 ......................31 CONNECT THE UCM6104 ......................32 CONNECT THE UCM6108 ......................33 CONNECT THE UCM6116 ......................34 SAFETY COMPLIANCES ........................35 WARRANTY ............................
Page 3 CHANGE BINDNG EMAIL ......................51 NETWORK SETTINGS ........................52 BASIC SETTINGS ........................52 802.1X ............................59 STATIC ROUTES.......................... 60 PORT FORWORDING (UCM6102 ONLY) ................... 63 DDNS SETTINGS ......................... 65 FIREWALL ............................66 STATIC DEFENSE ........................66 DYNAMIC DEFENSE ........................69 FAIL2BAN .............................
Page 4 PROVISIONING ..................91 OVERVIEW ............................91 CONFIGURATION ARCHITECTURE FOR END POINT DEVICE ............91 AUTO PROVISIONING SETTINGS ....................92 DISCOVERY ............................95 GLOBAL CONFIGURATION ....................... 96 GLOBAL POLICY ......................... 96 GLOBAL TEMPLATES ....................... 104 MODEL CONFIGURATION ....................... 106 MODEL TEMPLATES ......................... 106 MODEL UPDATE ........................
Page 5 CALL ROUTES ..................171 OUTBOUND ROUTES ........................171 INBOUND ROUTES .......................... 173 INBOUND RULE CONFIGURATIONS ..................174 INBOUND ROUTE: PREPEND EXAMPLE ................175 BLACKLIST CONFIGURATIONS ....................176 CONFERENCE BRIDGE ................ 179 CONFERENCE BRIDGE CONFIGURATIONS ................179 JOIN A CONFERENCE CALL ....................181 INVITE OTHER PARTIES TO JOIN CONFERENCE ..............
Page 6 CONFIGURE EXTENSION GROUPS ....................209 USING EXTENSION GROUPS ......................210 PICKUP GROUPS .................. 211 CONFIGURE PICKUP GROUPS ...................... 211 CONFIGURE PICKUP FEATURE CODE..................211 MUSIC ON HOLD ................... 213 FAX/T.38 ....................215 CONFIGURE FAX/T.38 ........................215 SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE ..........216 SAMPLE CONFIGURATION FOR FAX-TO-EMAIL ................
Page 7 CALL PARK ............................248 PARK A CALL ..........................248 RETRIEVE THE PARKED CALL ....................248 ENABLE SPY ............................ 248 INTERNAL OPTIONS ................251 INTERNAL OPTIONS/GENERAL ..................... 251 INTERNAL OPTIONS/JITTER BUFFER ................... 253 INTERNAL OPTIONS/RTP SETTINGS .................... 253 INTERNAL OPTIONS/PORTS CONFIG ................... 254 INTERNAL OPTIONS/STUN MONITOR ...................
Page 8 GENERAL ........................... 275 NETWORK ..........................275 STORAGE USAGE ........................276 RESOURCE USAGE ........................277 SYSTEM EVENTS ..........................277 ALERT EVENTS LIST ........................ 277 ALERT LOG ..........................279 ALERT CONTACT ........................281 CDR ..............................281 DOWNLOADED CDR FILE ......................284 STATISTICS ..........................285 RECORDING FILES ........................
Page 9 Table 7: Operation Log Column Header ..................... 50 Table 8: Change Binding Email option ......................52 Table 9: UCM6102 Network Settings->Basic Settings ................52 Table 10: UCM6104 Network Settings->Basic Settings ................54 Table 11: UCM6108/UCM6116 Network Settings->Basic Settings ............. 56 Table 12: UCM6100 Network Settings->802.1X ..................
Page 10 Table 39: IAX Extension Configuration Parameters - Media..............129 Table 40: IAX Extension Configuration Parameters - Features ..............129 Table 41: IAX Extension Configuration Parameters - Specific Time ............131 Table 42: FXS Extension Configuration Parameters - Basic Settings ............132 Table 43: FXS Extension Configuration Parameters - Media ..............
Page 11 Table 80: Internal Options/STUN Monitor ....................256 Table 81: Internal Options/Payload ......................256 Table 82: IAX Settings/General ......................... 257 Table 83: IAX Settings/Registration ......................257 Table 84: IAX Settings/Static Defense ...................... 258 Table 85: SIP Settings/General ......................... 259 Table 86: SIP Settings/Misc ........................260 Table 87: SIP Settings/Session Timer .......................
Page 12 Figure 28: UCM6104 Static Route Configuration ..................62 Figure 29: UCM6102 Port Forwarding Configuration ................. 64 Figure 30: GXP2160 Web Access Using UCM6102 Port Forwarding ............64 Figure 31: Register Domain Name on noip.com ..................65 Figure 32: UCM6100 DDNS Setting ......................66 Figure 33: Using Domain Name to Connect to UCM6100 ................
Page 13 Figure 39: LDAP Server: LDAP Phonebook ....................74 Figure 40: Add LDAP Phonebook ....................... 74 Figure 41: Edit LDAP Phonebook ....................... 75 Figure 42: Import Phonebook........................75 Figure 43: Phonebook CSV File Format ..................... 76 Figure 44: LDAP Phonebook After Import ....................76 Figure 45: Export Selected LDAP Phonebook ....................
Page 14 Figure 80: Create New Device ........................121 Figure 81: Manage Extensions ......................... 142 Figure 82: Export Extensions ........................143 Figure 83: Import Extensions ........................143 Figure 84: Email To User - Prompt Information ..................144 Figure 85: Account Registration Information and QR Code ..............145 Figure 86: LDAP Client Information and QR Code ...................
Page 15 Figure 121: Select Extension Group in Outbound Route ................210 Figure 122: Edit Pickup Group ........................211 Figure 123: Edit Pickup Feature Code ...................... 212 Figure 124: Music On Hold Default Class ....................213 Figure 125: Configure Analog Trunk without Fax Detection ..............216 Figure 126: Configure Extension for Fax Machine ...................
Page 16 Figure 162: System Events->Alert Events Lists: Memory Usage ............. 278 Figure 163: System Events->Alert Events Lists: System Reboot ............. 279 Figure 164: System Events->Alert Events Lists: System Crash ............... 279 Figure 165: System Events->Alert Log ..................... 280 Figure 166: Filter for Alert Log ........................280 Figure 167: CDR Filter ..........................
Page 17: Gnu Gpl Information
GNU GPL INFORMATION UCM6100 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu_gpl Firmware Version 1.0.9.26...
Page 18: Change Log
CHANGE LOG This section documents significant changes from previous versions of the UCM6100 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.9.26  Added Announcements Center [ANNOUNCEMENTS CENTER] FIRMWARE VERSION 1.0.9.25 ...
Page 19: Firmware Version 1.0.8.12
Added option to configure whether to skip pressing 1/2 to accept or reject calls from Follow Me. [Table 70: Follow Me Settings]  Added option to specify port range in Port Forwarding configuration. [Table 14: UCM6102 Network Settings->Port Forwarding] ...
Page 20: Firmware Version 1.0.7.11
 Added option to specify web access session timer. [LOGIN TIMEOUT SETTINGS]  Added call monitor/barge-in support. [ACTIVE CALLS AND MONITOR]  Added GSwave QR code support. [EMAIL TO USER]  Added ability to add customized Pvalue on Model Template. [MODEL TEMPLATES] ...
Page 21: Firmware Version 1.0.6.11
PROVISIONING]  Added Alert-info configuration for distinctive ringing on inbound route. [Table 58: Inbound Rule Configuration Parameters]  Added SLA support to monitor FXO trunk. [SLA STATION]  Added Follow Me support. [FOLLOW ME]  Added One-Key Dial support. [ONE-KEY DIAL] ...
Page 22: Firmware Version 1.0.5.19
 Added payload configuration for audio/video codecs. [INTERNAL OPTIONS/PAYLOAD]  Added activity calls status on web UI status page.  Added CDR API support. [API CONFIGURATION]  Added more alert events support such as Register SIP Failed, Register SIP Trunk Failed, Restore Config, User Login Success, User Login Failed, SIP Internal Call Failure and etc.
Page 23: Firmware Version 1.0.3.13
 Added option "Skip voicemail password verification" on extension edit page. [Table 34: SIP Extension Configuration Parameters]  Added Hot-Desking Support. [Table 34: SIP Extension Configuration Parameters]  Added one-button on-demand call recording for GXP  Add new option to enable or disable "FXS TISS Override" on Hardware Config page. [Table 79: Internal Options/Ports Config] ...
Page 24: Firmware Version 1.0.1.22
options for network port settings are added. [NETWORK SETTINGS]  Updated LDAP client configurations information.  Added sample Email settings. [EMAIL SETTINGS]  Added manual time settings. [TIME SETTINGS]  Added "Enable Pick Extension" and "Extension Segment" options for auto provisioning settings. ...
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Page 26: Welcome
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual...
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Page 28: Product Overview
50 SIP trunk options.  Gigabit network port(s) with integrated PoE, USB, SD; integrated NAT router with advanced QoS support (UCM6102 only).  Supports a wide range of popular voice codes (including G.711 A-law/U-law, G.722, G.723.1, G.726, G.729A/B, iLBC (30ms only), GSM), video codec (including H.264, H.263, H.263+), and Fax (T.38).
Page 29: Technical Specifications
PSTN Line FXO Ports  UCM6108: 8 ports  UCM6116: 16 ports  UCM6102/6104: Dual 10M/100M/1000M RJ45 Ethernet ports with integrated PoE Plug (IEEE 802.3at-2009) Network Interfaces  UCM6108/6116: Single 10M/100M/1000M RJ45 Ethernet port with integrated PoE Plug (IEEE 802.3at-2009)
Page 30 Environmental  Storage: 14 - 140 F / -10 - 60  UCM6102/6104: 226mm (L) x 155mm (W) x 34.5mm (H) Dimensions  UCM6108/6116: 440mm (L) x 185mm (W) x 44mm (H)  UCM6102: Unit weight 0.51kg, Package weight 0.94kg ...
Page 31 60950, AS/ACIF S002 and ITU-T K.21 (Basic Level)  UL 60950 (power adapter) -------------------------------------------------------------------------------------------------------------------------------------------- Note:  UCM6100 FXS ports lifeline functionality: The UCM6100 FXS interfaces are metallic through to the FXO interfaces. If there is power outage, FXS1 port will fail over to FXO 1 port, FXS 2 port will fail over to FXO 2 port. The user can still access the PSTN connected with the FXO interfaces from FXS interfaces.
Page 32: Installation
Before deploying and configuring the UCM6100 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6100 series. EQUIPMENT PACKAGING Table 2: UCM6102/UCM6104 Equipment Packaging Main Case Yes (1) Power Adaptor...
Page 33: Connect The Ucm6104
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. 3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6102. Insert the main plug of the power adapter into a surge-protected power outlet.
Page 34: Connect The Ucm6108
Figure 5: UCM6104 Back View To set up the UCM6104, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the LAN 1 port of the UCM6104. 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. 3.
Page 35: Connect The Ucm6116
Figure 6: UCM6108 Front View Figure 7: UCM6108 Back View CONNECT THE UCM6116 Figure 8: UCM6116 Front View Figure 9: UCM6116 Back View To set up the UCM6116, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the LAN port of the UCM6116. 2.
Page 36: Safety Compliances
5. Once the UCM6116 is successfully connected to network, the LED indicator for NETWORK in the front will be in solid green and the LCD shows up the IP address. 6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports.
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Page 38: Getting Started
GETTING STARTED The UCM6100 series provides LCD interface, LED indication and web GUI configuration interface.  The LCD displays hardware, software and network information. Users could also navigate in the LCD menu for device information and basic network configuration.  The LED indication at the front of the device provides interface connection and activity status.
Page 39: Table 3: Lcd Menu Options
Hardware: Hardware version number  Software: Software version number  P/N: Part number Device Info  WAN MAC: WAN side MAC address (UCM6102 only)  LAN MAC: LAN side MAC address  Uptime: System up time For UCM6104/UCM6108/UCM6116:  LAN Mode: DHCP, Static IP, or PPPoE ...
Page 40: Use The Led Indicators
By default the SSH access is disabled. USE THE LED INDICATORS The UCM6100 has LED indicators in the front to display connection status. The following table shows the status definitions. Table 4: UCM6102/UCM6104 LED INDICATORS LED Indicator LED Status Solid: Connected...
Page 41: Use The Web Gui
Table 5: UCM6108/UCM6116 LED INDICATORS LED Status Solid: Connected NETWORK OFF: Not Connected Solid: Connected Flashing: Data Transferring OFF: Not Connected Phone (FXS) Line (FXO) USE THE WEB GUI ACCESS WEB GUI The UCM6100 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft IE, Mozilla Firefox, Google Chrome and etc.
Page 42: Web Gui Configurations
To access the Web GUI: 1. Connect the computer to the same network as the UCM6100. 2. Ensure the device is properly powered up and shows its IP address on the LCD. 3. Open a Web browser on the computer and enter the web GUI URL in the following format: http(s)://IP-Address:Port where the IP-Address is the IP address displayed on the UCM6100 LCD.
Page 43: Web Gui Languages
 Settings: To configure user management, network settings, firewall settings, change password, LDAP Server, HTTP Server, Email Settings, Time Settings, NTP server, recording storage and login timeout.  Maintenance: To perform firmware upgrade, backup configurations, cleaner setup, reset/reboot, syslog setup and troubleshooting. WEB GUI LANGUAGES Currently the UCM6100 series web GUI supports English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, Russian, Italian, Polish, German and etc.
Page 44: Make Your First Call
MAKE YOUR FIRST CALL Power up the UCM6100 and your SIP end point phone. Connect both devices to the network. Then follow the steps below to make your first call. 1. Log in the UCM6100 web GUI, go to PBX->Basic/Call Routes->Extensions. 2.
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Page 46: System Settings
SYSTEM SETTINGS This section explains configurations for system-wide parameters on the UCM6100. System settings are under “Settings” tag on UCM6100 web GUI. System settings include User Management, Network Settings, Firewall, Change Password, LDAP server, HTTP server, Email settings, Time Settings, NTP Server, Recordings Storage and Login Timeout settings.
Page 47: Create New Web Ui User
This is the highest privilege. Super Admin can access all pages on UCM6100 web GUI, change configuration for all options and execute all the operations. Super Admin can create, edit and delete one or more users with “Admin” privilege Super Admin can edit and delete one or more users with “Consumer” privilege Super Admin can view operation logs generated by all users.
Page 48: Table 6: User Management - Create New User
Figure 13: Create New User Table 6: User Management - Create New User Configure a username to identify the user which will be required in web UI login. User Name Letters, digits and underscore are allowed in the user name. Configure a password for this user which will be required in web UI login.
Page 49: User Portal
USER PORTAL The user could log in web UI user portal using the extension number and password. When there is an extension created in the UCM6100, the corresponding user account for the extension is automatically created. The user portal allows limited access including user information, extension configuration and CDR information of the extension.
Page 50: Concurrent Multi-User Login
Figure 17: User Portal Layout For the configuration parameter information in each page, please refer to [Table 6: User Management - for options in User Portal->Basic Information->User Information page; please refer to Create New User] for options in User Portal->Basic Information->Extension page; please refer to [EXTENSIONS] [CDR] User Portal->Basic Information->CDR page.
Page 51: Table 7: Operation Log Column Header
Figure 19: Operation Logs The operation log can be sorted and filtered for easy access. Click on the header of each column to sort. For example, clicking on "Date" will sort the logs according to operation date and time. Clicking on "Date" again will reverse the order.
Page 52: Change Bindng Email
Figure 20: Operation Logs Filter The above figure shows an example that operations made by user “support” on device with IP 192.168.40.173 from 2014-11-01 00:00 to 2014-11-06 15:38 are filtered out and displayed. To delete operation logs, users can perform filtering first and then click on delete the filtered result of operation logs.
Page 53: Network Settings
GUI->Settings->Network Settings page to configure LAN settings, WAN settings (UCM6102 only), 802.1X and Port Forwarding (UCM6102 only). BASIC SETTINGS Please refer to the following tables for basic network configuration parameters on UCM6102, UCM6104, and UCM6108/UCM6116 respectively. Table 9: UCM6102 Network Settings->Basic Settings Select "Route", "Switch"...
Page 54 LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" for this interface. Enter the preferred DNS server address. If Preferred DNS is used, UCM will try to Preferred DNS Server use it as Primary DNS server. WAN (when "Method"...
Page 55: Table 10: Ucm6104 Network Settings->Basic Settings
LAN 1 / LAN 2 (when Method is set to "Dual") If "Dual" is selected as "Method", users will need assign the default interface to be LAN 1 (mapped to UCM6102 WAN port) or LAN 2 (mapped to UCM6102 LAN Default Interface port) and then configure network settings for LAN 1/LAN 2.
Page 56 LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" for this interface. Enter the preferred DNS server address. If Preferred DNS is used, UCM will try to Preferred DNS Server use it as Primary DNS server. LAN (when Method is set to "Switch") IP Method Select DHCP, Static IP, or PPPoE.
Page 57: Table 11: Ucm6108/Ucm6116 Network Settings->Basic Settings
 Method: Route When the UCM6102 has method set to Route in network settings, WAN port interface is used for uplink connection and LAN port interface is used as a router. Please see a sample diagram below. Firmware Version 1.0.9.26...
Page 58: Figure 22: Ucm6102 Network Interface Method: Route
 Method: Switch For UCM6102, WAN port interface is used for uplink connection; LAN port interface is used as bridge for PC connection. For UCM6104, LAN 1 port interface is used for connection; LAN 2 port interface is used as bridge for PC connection.
Page 59: Figure 23: Ucm6102 Network Interface Method: Switch
 Method: Dual For UCM6102, both WAN port and LAN port are used for uplink connection. For UCM6104, WAN port will be mapped to LAN 1 interface; LAN port will be mapped to LAN 2 interface. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface"...
Page 60: Figure 24: Ucm6102 Network Interface Method: Dual
Figure 24: UCM6102 Network Interface Method: Dual 802.1X IEEE 802.1X is an IEEE standard for port-based network access control. It provides an authentication mechanism to device before the device is allowed to access Internet or other LAN resources. The UCM6100 supports 802.1X as a supplicant/client to be authenticated. The following diagram and figure show UCM6100 uses 802.1X mode “EAP-MD5”...
Page 61: Static Routes
Figure 26: UCM6100 Using 802.1X EAP-MD5 The following table shows the configuration parameters for 802.1X on UCM6100. Identity and MD5 password are required for authentication, which should be provided by the network administrator obtained from the RADIUS server. If “EAP-TLS” or “EAP-PEAPv0/MSCHAPv2” is used as the 802.1X mode, users will also need upload 802.1X CA Certificate and 802.1X Client Certificate, which should be also generated from the RADIUS server.
Page 62: Table 13: Ucm6100 Network Settings->Static Routes
Specify the network interface on the UCM6100 to reach the destination using the static route. Interface For UCM6102, LAN interface is eth0; WAN interface is eth1. For UCM6104, LAN1 interface is eth0; WAN interface is eth1. For UCM6108/UCM6116, only LAN interface is available.
Page 63: Figure 27: Ucm6104 Static Route Sample
Figure 27: UCM6104 Static Route Sample The network topology of the above diagram is as below:  Network 192.168.69.0 has IP phones registered to UCM6104 LAN 1 address  Network 192.168.40.0 has IP phones registered to UCM6104 LAN 2 address ...
Page 64: Port Forwording (Ucm6102 Only)
 The UCM6102 network mode is set to “Route”  The UCM6102 WAN port is connected to uplink switch, with a public IP address configured, e.g. 1.1.1.1.  The UCM6102 LAN port provides DHCP pool that connects to multiple phone devices in the LAN network 192.168.2.x.
Page 65: Figure 29: Ucm6102 Port Forwarding Configuration
 There is a GXP2160 connected under the LAN interface network of the UCM6102. It obtains IP address 192.168.2.100 from UCM6102 DHCP pool  On the UCM6102 web UI->Settings->Network Settings->Port Forwarding, configure a port forwarding entry as the figure shows below.
Page 66: Ddns Settings
DDNS SETTINGS DDNS setting allows user to access UCM6100 via domain name instead of IP address. The UCM supports DDNS service from the following DDNS provider:  dydns.org  noip.com  freedns.afraid.org  zoneedit.com  oray.net Here is an example of using noip.com for DDNS. 1.
Page 67: Firewall
Figure 32: UCM6100 DDNS Setting 3. Now you can use domain name instead of IP address to connect to the UCM6100 web UI. Figure 33: Using Domain Name to Connect to UCM6100 FIREWALL The UCM6100 provides users firewall configurations to prevent certain malicious attack to the UCM6100 system.
Page 68: Table 15: Ucm6100 Firewall->Static Defense->Current Service
Ping Defense setting is disabled. To enable or disable it, click on the check box for the LAN or Enable WAN (UCM6102 only) interface. Enable to prevent Ping-of-Death attack to the device. The default setting is Ping-of-Death disabled. To enable or disable it, click on the check box for the LAN or WAN Defense Enable (UCM6102 only) interface.
Page 69: Table 17: Firewall Rule Settings
 REJECT  DROP Select the traffic type.  Type If selected, users will need specify the network interface "LAN" or "WAN" (for UCM6102 only) for the incoming traffic.  Select the service type.    Telnet  TFTP ...
Page 70: Dynamic Defense
Save the change and click on "Apply" button. Then submit the configuration by clicking on "Apply Changes" on the upper right of the web page. The new rule will be listed at the bottom of the page with sequence number, rule name, action, protocol, type, source, destination and operation. More operations below: ...
Page 71: Fail2Ban
 If a host at IP address 192.168.40.7 initiates more than 20 TCP connections to the UCM6100 within 1 minute, it will be added into UCM6100 blacklist.  This host 192.168.40.7 will be blocked by the UCM6100 for 300 seconds. ...
Page 72: Change Password
Configure the number of authentication failures during "Max Retry Duration" MaxRetry before the host is banned. The default setting is 10. Configure IP address, CIDR mask or DNS host in the whiltelist. Fail2Ban will not Fail2Ban Whitelist ban the host with matching address in this list. Up to 5 addresses can be added into the list.
Page 73: Ldap Server Configurations
 Users could add new phonebook with a different Phonebook DN for other external contacts. For example, "ou=people,dc=pbx,dc=com".  All the phonebooks in the UCM6100 LDAP server have the same Base DN "dc=pbx,dc=com". Term Explanation: cn= Common Name ou= Organization Unit dc= Domain Component These are all parts of the LDAP data Interchange Format, according to RFC 2849, which is how the LDAP tree is filtered.
Page 74: Ldap Phonebook
The UCM6100 LDAP server supports anonymous access (read-only) by default. Therefore the LDAP client doesn't have to configure username and password to access the phonebook directory. The "Root DN" and "Root Password" here are for LDAP management and configuration where users will need provide for authentication purpose before modifying the LDAP information.
Page 75: Figure 39: Ldap Server: Ldap Phonebook
Figure 39: LDAP Server: LDAP Phonebook  Add new phonebook A new sibling phonebook of the default PBX phonebook can be added by clicking on "Add" under "LDAP Phonebook" section. Figure 40: Add LDAP Phonebook Configure the "Phonebook Prefix" first. The "Phonebook DN" will be automatically filled in. For example, if configuring "Phonebook Prefix"...
Page 76: Figure 41: Edit Ldap Phonebook
Figure 41: Edit LDAP Phonebook  Import phonebook from your computer to LDAP server Click on “Import Phonebook” and a dialog will prompt as shown in the figure below. Figure 42: Import Phonebook The file to be imported must be a CSV file with UTF-8 encoding. Users can open the CSV file with Notepad and save it with UTF-8 encoding.
Page 77: Figure 43: Phonebook Csv File Format
Figure 43: Phonebook CSV File Format The Phonebook DN field is the same “Phonebook Prefix” entry as when the user clicks on “Add” to create a new phonebook. Therefore, if the user enters “phonebook” in “Phonebook DN” field in the CSV file, the actual phonebook DN “ou=phonebook,dc=pbx,dc=com”...
Page 78: Ldap Client Configurations
Figure 45: Export Selected LDAP Phonebook LDAP CLIENT CONFIGURATIONS The configuration on LDAP client is similar when you use other LDAP servers. Here we provide an example on how to configure the LDAP client on the SIP end points to use the default PBX phonebook. Assuming the server base dn is "dc=pbx,dc=com", configure the LDAP clients as follows (case insensitive): Server Address: LDAP server IP address...
Page 79: Figure 47: Gxp2200 Ldap Phonebook Configuration
To configure Grandstream IP phones as the LDAP client, please refer to the following example: Server Address: The IP address or domain name of the UCM6100 Base DN: dc=pbx,dc=com User Name: Please leave this field empty Password: Please leave this field empty LDAP Name Attribute: CallerIDName Email Department FirstName LastName LDAP Number Attribute: AccountNumber MobileNumber HomeNumber Fax LDAP Number Filter: (AccountNumber=%)
Page 80: Http Server
HTTP SERVER The UCM6100 embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a Web browser such as Microsoft IE, Mozilla Firefox and Google Chrome. By default, the PBX can be accessed via HTTPS using Port 8089 (e.g., https://192.168.40.50:8089).
Page 81: Time Settings
Domain Specify the domain name to be used in the Email when using type "MTA". Server Specify the SMTP server when using type "Client". Username is required when using type "Client". Normally it's the Email Username address. Password to login for the above Username (Email address) is required Password when using type "Client".
Page 82: Table 22: Time Auto Updating
To configure the UCM6100 to update time automatically, go to Web GUI->Settings->Time Settings->Time Auto Updating. ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: The configurations under Web GUI->Settings->Time Settings->Time Auto Updating page require reboot to take effect. Please consider configuring auto time updating related changes when setting up the UCM6100 for the first time to avoid service interrupt after installation and deployment in production.
Page 83: Set Time Manually
If "Self-Defined Time Zone" is selected in "Time Zone" option, users will need define their own time zone following the format below. The syntax is: std offset dst [offset], start [/time], end [/time] Default is set to: MTZ+6MDT+5,M4.1.0,M11.1.0 MTZ+6MDT+5 This indicates a time zone with 6 hours offset and 1 hour ahead for DST, which is U.S central time.
Page 84: Office Time
-------------------------------------------------------------------------------------------------------------------------------------------- Note: Manually setup time will take effect immediately after saving and applying change in the web UI. If users would like to reboot the UCM6100 and keep the manually setup time setting, please make sure "Remote NTP Server", "Enable DHCP Option 2" and "Enable DHCP Option 42" options under Web GUI->Settings->Time Settings->Time Auto Updating page are unchecked or set to empty.
Page 85: Holiday
Table 23: Create New Office Time Start Time Configure the start time for office hour. End Time Configure the end time for office hour Week Select the work days in one week. Check this options to show advanced options. Once selected, please Show Advanced Options specify "Month"...
Page 86: Table 24: Create New Holiday
Figure 52: Create New Holiday Table 24: Create New Holiday Name Specify the holiday name to identify this holiday. Holiday Memo Create a note for the holiday. Month Select the month for the holiday. Select the day for the holiday. Check this option to show advanced options.
Page 87: Ntp Server
Figure 53: Settings->Time Settings->Holiday  Click on to edit the holiday.  Click on to delete the holiday.  Click on "Delete Selected Holidays" to delete multiple selected holidays at once. ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: For more details on how to use office time and holiday, please refer to the link below: http://www.grandstream.com/products/ucm_series/ucm61xx/documents/how_to_use_office_time_and_hol iday_ucm6100.pdf ----------------------------------------------------------------------------------------------------------------------------- ---------------...
Page 88: Recordings Storage
RECORDINGS STORAGE The UCM6100 supports call recordings automatically or manually and the recording files can be saved in external storage plugged in the UCM6100 or on the UCM6100 locally. To manage the recording storage, users can go to UCM6100 web GUI->Settings->Recordings Storage page and select whether to store the recording files in USB Disk, SD card or locally on the UCM6100.
Page 89: Figure 55: Recordings Storage Prompt Information
 If “USB Disk” or “SD Card” is selected, the recordings will be stored in the corresponding plugged in external storage device. Please note the options “USB Disk” and “SD Card” will be displayed only if they are plugged into the UCM6100. Once “USB Disk”...
Page 90: Login Timeout Settings
All: Copy all recording files to the external device. LOGIN TIMEOUT SETTINGS After the user logs in the UCM6100 web UI, the user will be automatically logged out after certain timeout. This timeout value can be specified under UCM100 web GUI->Settings->Login Timeout Settings page. The “User Login Timeout”...
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Page 92: Provisioning
PROVISIONING OVERVIEW Grandstream SIP Devices can be configured via Web interface as well as via configuration file through TFTP/HTTP/HTTPS download. All Grandstream SIP devices support a proprietary binary format configuration file and XML format configuration file. The UCM6100 provides a Plug and Play mechanism to auto-provision the Grandstream SIP devices in a zero configuration manner by generating XML config file and having the phone to download it within LAN area.
Page 93: Auto Provisioning Settings
Figure 58: Zero Config Configuration Architecture for End Point Device The configuration options in model layer and device layer have all the option in global layers already, i.e., the options in global layer is a subset of the options in model layer and device layer. If an option is set in all three layers with different values, the highest layer value will override the value in lower layer.
Page 94: Figure 59: Ucm6100 Zero Config
 DHCP OPTION 66 This method should be used on the UCM6102 because only the UCM6102 has WAN and LAN port with LAN port supporting the router function. When the phone restarts (by default DHCP Option 66 is turned on), it will send out a DHCP DISCOVER request. The UCM6102 receives it and returns DHCP OFFER with the config server path URL in Option 66, for example, https://192.168.2.1:8089/zccgi/.
Page 95: Table 25: Auto Provision Settings
Figure 60: Auto Provision Settings Table 25: Auto Provision Settings Enable or disable the zero config feature on the PBX. The default setting Enable Zero Config is enabled. By default, this is disabled. If disabled, when SIP device boots up, the UCM6100 will not send the SIP device the URL to download the config file and therefore the SIP device will not be automatically provisioned by the UCM6100.
Page 96: Discovery
the device's request. This feature is for the GXP series phones that support selecting extension to be provisioned via phone's LCD. The default setting is disabled. Click on the link "Pick Extension Segment" to specify the extension list to be sent to the device. The default range is 4000 to 4999. Pick Extension Pick Extension Segment Segment range...
Page 97: Global Configuration
The following figure shows a list of discovered phones. The MAC address, IP Address, Extension (if assigned), Version, Vendor, Model, Connection Status, Create Config, Options (Edit/Delete/Update) are displayed in the list. Figure 62: Discovered Devices GLOBAL CONFIGURATION GLOBAL POLICY Global configuration will apply to all the connected Grandstream SIP end point devices in the same LAN with the UCM6100 no matter what the Grandstream device model it is.
Page 98: Table 26: Global Policy Parameters: Localization
Figure 63: Global Policy Categories The following tables list the Global Policy configuration parameters for the SIP end device. Table 26: Global Policy Parameters: Localization Language settings Language Select the LCD display language on the SIP end device. Date and Time Configure the date display format on the SIP end device’s LCD.
Page 99 If set to "Yes", the phone will automatically turn on the speaker phone to answer incoming calls after a short reminding beep, based on the SIP Auto Answer by Call-info Call-Info header sent from the server/proxy. The default setting is enabled. Configure which NAT traversal mechanism will be enabled on the endpoint device.
Page 100: Table 28: Global Policy Parameters: Contact List
Table 28: Global Policy Parameters: Contact List LDAP Phonebook Select "Manual" or "PBX" as the LDAP configuration source.  If "Manual" is selected, the LDAP configuration below will be applied Source to the SIP end device.  If "PBX" is selected, the LDAP configuration built-in from UCM6100 web UI->Settings->LDAP Server will be applied.
Page 101: Table 29: Global Policy Parameters: Maintenance
is 30. Specify whether the searching result is sorted or not. The default setting is Sort Results Configure to enable LDAP number searching when receiving calls. The Incoming Calls default setting is No. Configure to enable LDAP number searching when making calls. The Outgoing Calls default setting is No.
Page 102  Local UCM Server Firmware can be uploaded to the UCM6100 internal storage for firmware upgrade. If selected, click on “Manage Storage” icon next to “Directory” option, upload firmware file and select directory for the end device to retrieve the firmware file. ...
Page 103: Table 30: Global Policy Parameters: Network Settings
Web Access Admin Password Configure the administrator password for admin level login. End-User Password Configure the end-user password for the end user level login. Web Access Mode Select HTTP or HTTPS as the web access protocol. Web Server Port Configure the port for web access. The valid range is 1 to 65535. Security Enable Telnet/SSH access for the SIP end device.
Page 104: Table 31: Global Policy Parameters: Customization
Table 31: Global Policy Parameters: Customization Wallpaper Check this option if the SIP end device shall use 1024 x 600 resolution for the LCD screen wallpaper.  Source Configure the location where wallpapers are stored. Screen Resolution 1024 x 600 ...
Page 105: Global Templates
GLOBAL TEMPLATES Global Templates can be accessed in web GUI->PBX->Zero Config->Global Templates. Users can create multiple global templates with different sets of configurations and save the templates. Later on, when the user configures the device in Edit Device dialog->Advanced Settings, the user can select to use one of the global template for the device.
Page 106: Figure 64: Edit Global Template
Figure 64: Edit Global Template The added options will show in the list. Users can then enter or select value for each option to be used in the global template. On the left side of each added option, users can click on to remove this option from the template.
Page 107: Model Configuration
 Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected templates. MODEL CONFIGURATION MODEL TEMPLATES Model layer configuration allows users to apply model-specific configurations to different devices. Users could create/edit/delete a model template by accessing web GUI, page PBX->Zero Config->Model Templates.
Page 108: Figure 65: Edit Model Template
The editing window for model template is shown in the following figure. In the “Options” field, enter the option name key word, the option that contains the key word will be listed. User could then select the option and click on “Add Option” to add it into the model template. Once added, the option will be shown in the list below.
Page 109: Model Update
 Click on Save when done. The model template will be displayed on web UI->PBX->Zero Config->Model Templates page.  to delete the model template or click on “Delete Selected Templates” to delete multiple Click on selected templates at once.  Click on “Toggle Selected Template(s)”...
Page 110: Device Configuration
Figure 67: Upload Model Template Manually DEVICE CONFIGURATION On web GUI, page PBX->Zero Config->Zero Config, users could create new device, delete existing device(s), make special configuration for a single device, or send NOTIFY to existing device(s). CREATE NEW DEVICE Besides configuring the device after the device is discovered, users could also directly create a new device and configure basic settings before the device is discovered by the UCM6100.
Page 111: Manage Devices
Figure 68: Create New Device MANAGE DEVICES The device manually created or discovered from Auto Discover will be listed in the web UI->PBX->Zero Config->Zero Config page. Users can see the devices with their MAC address, IP address, vendor, model and etc. Figure 69: Manage Devices ...
Page 112: Figure 70: Edit Device
Figure 70: Edit Device A preview of the “Advanced” settings is shown in the above figure. There are five levels configurations as described in (1) (2) (3) (4) (5) below, with priority from the lowest to the highest. The configurations in all levels will take effect for the device.
Page 113: Figure 71: Edit Customize Device Settings
(3) Default Model Template Default Model Template will be applied to the devices of this model. Default model template can be configured in model template under web UI->PBX->Zero Config->Model Templates page. Please see default model template option in [Table 33: Create New Model Template]. (4) Model Templates Select a model template to be used for the device and click on to add.
Page 114: Figure 72: Add P Value In Customize Device Settings
“en”, which means the display language on the LCD is set to English. The warning information on right tells that the option matching the P value number exists and clicking on it will lead to the matching option. For P value information of different models, please refer to configuration template here http://www.grandstream.com/support/tools.
Page 115: Figure 73: Modify Selected Devices - Same Model
Figure 73: Modify Selected Devices - Same Model If selected devices are of different models, the configuration dialog is like the following figure. Click to view more devices of other models. Users are only allowed to make modifications in Global Templates and Global Policy level.
Page 116: Figure 74: Modify Selected Devices - Different Models
Figure 74: Modify Selected Devices - Different Models -------------------------------------------------------------------------------------------------------------------------------------------- Note: Performing batch operation will override all the existing device configuration on the page. -------------------------------------------------------------------------------------------------------------------------------------------- After the above configurations, save the changes and go back to web UI->PBX->Zero Config->Zero Config page. Users could then click on to send NOTIFY to the SIP end point device and trigger the provisioning process.
Page 117: Sample Application
Figure 75: Device List in Zero Config In this web page, users can also click on “Reset All Extensions” to reset the extensions of all the devices. SAMPLE APPLICATION Assuming in a small business office where there are 8 GXP2140 phones used by customer support and 1 GXV3275 phone used by customer support supervisor.
Page 118: Figure 76: Zero Config Sample - Global Policy
Figure 76: Zero Config Sample - Global Policy 3. Go to web GUI->PBX->Zero Config->Model Templates, create a new model template “English Support Template” for GXP2140. Add option “Language” and set it to “English”. Then select the option “Default Model Template” to make it the default model template. 4.
Page 119: Figure 77: Zero Config Sample - Device Preview 1
7. For each of the 5 phones used by English speaking customer support, in “Basic” settings select an available extension for account 1 and click on “Save”. Then click on “Advanced” settings tab to bring up the following dialog. Users will see the English support template is applied since this is the default model template.
Page 120: Figure 78: Zero Config Sample - Device Preview 2
Figure 78: Zero Config Sample - Device Preview 2 “ ○ Select “Spanish Support Template” in Model Template”. The preview of the device settings is displayed on the right side and we can see the language is set to “Español” since Model Template has the higher priority for the option “Language”, which overrides the value configured in default model template.
Page 121: Figure 79: Zero Config Sample - Device Preview 3
Figure 79: Zero Config Sample - Device Preview 3 10. Click on “Apply Changes” to apply saved changes. 11. On the web UI->PBX->Zero Config->Zero Config page, click on to send NOTIFY to trigger the device to download config file from UCM6100. Now all the 9 phones in the network will be provisioned with an unique extension registered on the UCM6100.
Page 122: Extensions
EXTENSIONS CREATE NEW USER CREATE NEW SIP EXTENSION To manually create new SIP user, go to Web GUI->PBX->Basic/Call Routes->Extensions. Click on "Create New User"->"Create New SIP Extension" and a new dialog window will show for users to fill in the extension information.
Page 123: Table 34: Sip Extension Configuration Parameters - Basic Settings
Table 34: SIP Extension Configuration Parameters - Basic Settings General Extension The extension number associated with the user. Configure the CallerID Number that would be applied for outbound calls from this user. CallerID Number Note: The ability to manipulate your outbound Caller ID may be limited by your VoIP provider.
Page 124: Table 35: Sip Extension Configuration Parameters - Media
characters, letters, digits and _. Configure the last name of the user. The last name can contain Last Name characters, letters, digits and _. Fill in the Email address for the user. Voicemail will be sent to this Email Email Address address.
Page 125: Table 36: Sip Extension Configuration Parameters - Features
 No: Normal IP-based peers matching and authentication of incoming INVITE. The default setting is "Port". If enabled, empty SDP packet will be sent to the SIP server periodically to Enable Keep-alive keep the NAT port open. The default setting is "Yes". Configure the Keep-alive interval (in seconds) to check if the host is up.
Page 126 Select time condition for Call Forward Unconditional. CFU takes effect only during the selected time condition. The available time condition are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Note: ...
Page 127 CC Settings If enabled, UCM6100 will automatically alert this extension when a called Enable CC party is available, given that a previous call to that party failed for some reason. By default it’s disabled. Two modes for Call Completion are supported: ...
Page 128: Create New Iax Extension
If set to ‘yes’, users can skip entering the password when making · outbound calls. If set to ‘By Time’, users can skip entering the password when making · Skip Trunk Auth outbound calls during the selected time condition. If set to ‘No’, users will be asked to enter the password when making ·...
Page 129 Configure the password for the user. A random secure password will be SIP/IAX Password automatically generated. It is recommended to use this password for security purpose. Enable Voicemail Enable voicemail for the user. The default setting is "Yes". Configure voicemail password (digits only) for the user to access the voicemail box.
Page 130: Table 39: Iax Extension Configuration Parameters - Media
Table 39: IAX Extension Configuration Parameters - Media SIP Settings Configure the maximum number of calls allowed for each remote IP Max Number of Calls address. Configure to enable/disable requiring call token. If set to "Auto", it might lock out users who depend on backward compatibility when peer Require Call Token authentication credentials are shared between physical endpoints.
Page 131 Note:  “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period.  Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time.
Page 132: Create New Fxs Extension
number. Set the external number to be rang simultaneously. ‘-’ is the connection External Number character which will be ignored. Time Condition for Ring Ring the external number simultaneously along with the extension on the Simultaneously basis of this time condition. Other Settings Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is...
Page 133: Table 42: Fxs Extension Configuration Parameters - Basic Settings
To manually create new FXS user, go to Web GUI->PBX->Basic/Call Routes->Extensions. Click on "Create New User"->"Create New FXS Extension" and a new dialog window will show for users to fill in the extension information. The configuration parameters are as follows. Table 42: FXS Extension Configuration Parameters - Basic Settings General Extension...
Page 134: Table 43: Fxs Extension Configuration Parameters - Media
characters, letters, digits and _. Fill in the Email address for the user. Voicemail will be sent to this Email Email Address address. Configure the password for user portal access. A random numeric User Password password is automatically generated. It is recommended to use the randomly generated password for security purpose.
Page 135: Table 44: Fxs Extension Configuration Parameters - Features
Specify "ON", "OFF" or a value (the power of 2) from 32 to 1024 as the number of taps of cancellation. Note: Echo Cancellation When configuring the number of taps, the number 256 is not translated into 256ms of echo cancellation. Instead, 256 taps means 256/8 = 32 ms. The default setting is "ON", which is 128 taps.
Page 136 the Call Forward No Answer feature is deactivated. The default setting is deactivated. Select time condition for Call Forward No Answer. The available time condition are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Note: ...
Page 137: Batch Add Extensions
Other Settings Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6100, which can be configured in the global ring timeout setting Ring Timeout under web GUI->Internal Options->IVR Prompt: General Preference.
Page 138: Table 46: Batch Add Sip Extension Parameters
Table 46: Batch Add SIP Extension Parameters General Configure the starting extension number of the batch of extensions to be Start Extension added. Create Number Specify the number of extensions to be added. The default setting is 5. Assign permission level to the user. The available permissions are "Internal", "Local", "National"...
Page 139 option is disabled. Select which Music On Hold class to suggest to extensions when putting Music On Hold them on hold. If enabled, the batch added extensions will be added to LDAP Phonebook Enable LDAP PBX list; if disabled, the batch added extensions will be skipped when creating LDAP Phonebook.
Page 140: Batch Add Iax Extensions
SRTP Enable SRTP for the call. The default setting is "No". Select Fax mode for this user. The default setting is “None”.  None: Disable Fax.  Fax Detect: Fax signal from the user/trunk during the call can be Fax Mode detected and the received Fax will be sent to the Email address configured for this extension.
Page 141 Note: Users need to have the same level as or higher level than an outbound rule's privilege in order to make outbound calls from this rule. Enable Voicemail Enable Voicemail for the user. The default setting is "Yes". Configure the SIP/IAX password for the users. Three options are available to create password for the batch of extensions.
Page 142: Search And Edit Extension
address. Configure to enable/disable requiring call token. If set to "Auto", it might lock out users who depend on backward compatibility when peer Require Call Token authentication credentials are shared between physical endpoints. The default setting is "Yes". Other Settings SRTP Enable SRTP for the call.
Page 143: Figure 81: Manage Extensions
"Edit” , "Reboot" and "Delete" are available per extension. User can search an extension by specifying the extension number to find an extension quickly. Figure 81: Manage Extensions  Status Users can see the following icon for each extension to indicate the SIP status. Green: Free Blue:...
Page 144: Export Extensions
Select the checkbox for the extension(s). Then click on "Delete Selected Extensions" to delete the extension(s). EXPORT EXTENSIONS The extensions configured on the UCM6100 can be exported to csv format file with selected technology "SIP", "IAX" or "FXS". Click on "Export Extensions" button and select technology in the prompt below. Figure 82: Export Extensions The exported csv file can be serve as a template for users to fill in desired extension information to be imported to the UCM6100.
Page 145: Email To User
4. Select the option in "On Duplicate Extension" to define how the duplicate extension(s) in the imported csv file should be treated by the PBX.  Skip: Duplicate extensions in the csv file will be skipped. The PBX will keep the current extension information as previously configured without change.
Page 146: Figure 85: Account Registration Information And Qr Code
Figure 85: Account Registration Information and QR Code Figure 86: LDAP Client Information and QR Code Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 145 of 305...
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Page 148: Trunks
ANALOG TRUNK CONFIGURATION The analog trunk options are listed in the table below. Table 48: Analog Trunk Configuration Parameters Select the channel for the analog trunk.  UCM6102: 2 channels  Channels UCM6104: 4 channels  UCM6108: 8 channels ...
Page 149 polarity reversal is used for signaling the disconnection of a phone line and the call will be considered as “hangup” on a polarity reversal. The default setting is “No”. When FXO port answers the call, FXS may send a Polarity Reversal. If this interval is shorter than the value of “Polarity on Answer Delay”, the Polarity on Answer Delay Polarity Reversal will be ignored.
Page 150 This is to implement analog trunk outbound line selection strategy. Three options are available:  Ascend When the call goes out from this analog trunk, it will always try to use the first idle FXO port. The port order that the call will use to go out would be port 1->port 2->port 10->port 16.
Page 151: Pstn Detection
Cadence Range: [0, 16383]. Select Tone Country "Custom" to manually configure Busy Tone value. Default value: f1=480@-50,f2=620@-50,c=500/500 Syntax: f1=val[@level][,f2=val[@level]],c=on1/off1[-on2/off2[-on3/off3]]; Frequencies are in Hz and cadence on and off are in ms. Frequencies Range: [0, 4000) Congestion Tone Busy Level Range: (-300, 0) Cadence Range: [0, 16383].
Page 152: Figure 87: Ucm6100 Fxo Tone Settings
Figure 87: UCM6100 FXO Tone Settings 4. Click on "Detect" to start PSTN detection. Figure 88: UCM6100 PSTN Detection  If there are two FXO ports connected to PSTN lines, use the following settings for auto-detection. Detect Model: Auto Detect. Source Channel: The source channel to be detected.
Page 153: Figure 89: Ucm6100 Pstn Detection: Auto Detect
Figure 89: UCM6100 PSTN Detection: Auto Detect  If there is only one FXO port connected to PSTN line, use the following settings for auto-detection. Figure 90: UCM6100 PSTN Detection: Semi-Auto Detect Detect Model: Semi-auto Detect. Source Channel: The source channel to be detected. Destination Number: The number to be dialed for detecting.
Page 154: Voip Trunks
Table 49: PSTN Detection for Analog Trunk Select "Auto Detect" or "Semi-auto Detect" for PSTN detection.  Auto Detect Please make sure two or more channels are connected to the UCM6100 and in idle status before starting the detection. During the detection, one channel will be used as caller (Source Channel) and another channel will be used as callee (Destination Channel).
Page 155: Table 50: Create New Sip Trunk
 Click on "Create New SIP Trunk" or "Create New IAX Trunk" to add a new VoIP trunk.  Click on to configure detailed parameters for the VoIP trunk.  Click on to configure Direct Outward Dialing (DOD) for the SIP Trunk. ...
Page 156: Table 51: Sip Register Trunk Configuration Parameters
set to "User=Phone". Then a "User=Phone" parameter will be attached to the Request-Line and TO header in the SIP request to indicate the E.164 number. If set to "Enable", "Tel:" will be used instead of "SIP:" in the SIP request. The default setting is disabled. Select whether the trunk needs to register on the external server or not Need Registration when "Register SIP Trunk"...
Page 157 Turn on this option when the PBX is using public IP and communicating with devices behind NAT. If there is one-way audio issue, usually it’s related to NAT configuration or SIP/RTP port configuration on the firewall. If selected, the trunk will be disabled. Disable This Trunk Note: If a current SIP trunk is disabled, UCM will send UNREGISTER message...
Page 158 Note: “Send PPI Header” and “Send PAI Header” cannot be enabled at the same time. Only one of the two headers is allowed to be contained in the SIP INVITE message. If enabled, the SIP INVITE message sent to the trunk will contain PAI (P-Asserted-Identity) header.
Page 159: Table 52: Sip Peer Trunk Configuration Parameters
 Fax Detect: Fax signal from the user/trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension. If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under web UI->PBX->Internal Options->Fax/T.38.
Page 160 If enabled, the trunk CID will not be overridden by extension’s CID when Keep Trunk CID the extension has CID configured. The default setting is “No”. Turn on this option when the PBX is using public IP and communicating awith devices behind NAT. If there is one-way audio issue, usually it’s related to NAT configuration or SIP/RTP port configuration on the firewall.
Page 161 Settings->ToS.  RFC2833: Send DTMF using RFC2833.  Info: Send DTMF using SIP INFO message.  Inband: Send DTMF using inband audio. This requires 64 bit codec, i.e., PCMU and PCMA.  Auto: Send DTMF using RFC2833 if offered. Otherwise, inband will be used.
Page 162: Table 53: Create New Iax Trunk
modify the remote contacts by adding this prefix. CC Settings If enabled, the system will automatically alert the user when a called party Enable CC is available, given that a previous call to that party failed for some reason. Configure the maximum number of CCSS agents which may be allocated for this channel.
Page 163 Disable This Trunk If selected, the trunk will be disabled. Configure the Caller ID. This is the number that the trunk will try to use when making outbound calls. For some providers, it might not be possible to set the CallerID with this option and this option will be ignored. When making outgoing calls, the following rules are used to determine which CallerID will be used if they exist: Caller ID...
Page 164: Table 55: Iax Peer Trunk Configuration Parameters
Table 55: IAX Peer Trunk Configuration Parameters Basic Settings Configure a unique label to identify this trunk when listed in outbound Provider Name rules, inbound rules and etc. Configure the IP address or URL for the VoIP provider’s server of the Host Name trunk.
Page 165: Direct Outward Dialing (Dod)
detected and the received Fax will be sent to the Email address configured for this extension. If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under web UI->PBX->Internal Options->Fax/T.38. DIRECT OUTWARD DIALING (DOD) The UCM6100 provides Direct Outward Dialing (DOD) which is a service of a local phone company (or local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines...
Page 166: Figure 91: Dod Extension Selection
Figure 91: DOD extension selection 6. Click "Save" at the bottom. Once completed, the user will return to the EDIT DOD page that shows all the extensions that are associated to a particular DOD. Figure 92: Edit DOD Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 165 of 305...
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Page 168: Sla Station
SLA STATION Starting from 1.0.7.10, the UCM6100 supports SLA that allows mapping the key with LED on a multi-line phone to different external lines. When there is an incoming call and the phone starts to ring, the LED on the key will flash in red and the call can be picked up by pressing this key. This allows users to know if the line is occupied or not.
Page 169: Sample Configuration
SLA Station Options Configure the time (in seconds) to ring the station before the call is Ring Timeout considered unanswered. No timeout is set by default. If set to 0, there will be no timeout. Configure the time (in seconds) for delay before ringing the station when Ring Delay a call first coming in on the shared line.
Page 170: Figure 94: Enable Sla Mode For Analog Trunk
Figure 94: Enable SLA Mode for Analog Trunk Click on “Save”. The analog trunk will be listed with trunk mode “SLA”. Figure 95: Analog Trunk with SLA Mode Enabled 2. On the UCM6100, go to web UI->Basic/Call Routes->SLA Station page, click on “Create New SLA Station”.
Page 171: Figure 97: Sla Example - Mpk Configuration
3. On the SIP phone 1, configure to register UCM6100 extension 1002. Configure the MPK as BLF mode and the value must be set to “extension_trunkname”, which is 1002_fxo1 in this case. 4. On the SIP phone 2, configure to register UCM6100 extension 1005. Configure the MPK as BLF mode and value must be set to “extension_trunkname”, which is 1005_fxo1 in this case.
Page 172: Call Routes
CALL ROUTES OUTBOUND ROUTES In the UCM6100, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g., "Local" 7-digit dials through a FXO while "Long distance"...
Page 173 route. Configure the maximum duration of the call (in seconds). The default Maximum Call Duration setting is 0, which means no limite. Configure the warning time for the call using this outbound route. If set to Warning Time x seconds, the warning tone will be played to the caller when x seconds are left to end the call.
Page 174: Inbound Routes
".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - Any digit from 1 to 9. Send This Call Through Trunk Use Trunk Select the trunk for this outbound rule. Allows the user to specify the number of digits that will be stripped from the beginning of the dialed string before the call is placed via the selected trunk.
Page 175: Inbound Rule Configurations
 Click on "Blacklist" to configure blacklist for all inbound routes.  Click on to edit the inbound route.  Click on to delete the inbound route. INBOUND RULE CONFIGURATIONS Table 58: Inbound Rule Configuration Parameters Trunks Select the trunk to configure the inbound rule. ...
Page 176: Inbound Route: Prepend Example
based on the number dialed, which could be local extensions, conference, call queue, ring group, paging/intercom group, IVR, voicemail groups and Fax extension as configured in "DID destination". If the dialed number matches the DID pattern, the call will be allowed to go through. Configure the number of digits to be stripped from the beginning of the Strip DID.
Page 177: Blacklist Configurations
multiple routes for the same trunk in order to route calls to different extensions. Figure 98: Inbound Route feature: Prepend The following example demonstrates the process, 1. If Trunk provides a DID pattern of 18005251163. 2. If Strip is set to 8, UCM6100 will strip the first 8 digits. 3.
Page 178: Figure 99: Blacklist Configuration Parameters
Figure 99: Blacklist Configuration Parameters  To add blacklist number in batch, click on to upload blacklist file in csv format. The supported csv format is as below. Figure 100: Blacklist csv File -------------------------------------------------------------------------------------------------------------------------------------------- Note: Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' (default: *40) and "Blacklist Remove"...
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Page 180: Conference Bridge
CONFERENCE BRIDGE The UCM6100 supports conference bridge allowing multiple bridges used at the same time:  UCM6102/6104 supports up to 3 conference bridges allowing up to 25 simultaneous PSTN or IP participants.  UCM6108/6116 supports up to 6 conference bridges allowing up to 32 simultaneous PSTN or IP participants.
Page 181 call. Note:  If "Public Mode" is enabled, the password is not required to join the conference bridge thus this field is invalid.  The password has to be at least 4 characters. If enabled, conference participant could press the * key to access the Enable Caller Menu conference bridge menu.
Page 182: Join A Conference Call
If enabled, the UCM6100 will play Hold music when there is only one user Play Hold Music in the conference. The default setting is "No". Select the music on hold class to be played in conference call. Music On Music On Hold Hold class can be set up under web UI->PBX->Internal Options->Music On Hold.
Page 183: During The Conference
A conference participant can invite other parties to the conference by dialing from the phone during the conference call. Please make sure option "Enable User Invite" is turned on for the conference bridge first. Enter 0 or 1 during the conference call. Follow the voice prompt to input the number of the party you would like to invite.
Page 184: Record Conference
Table 60: Conference Caller IVR Menu Conference Administrator IVR Menu Mute/unmute yourself. Lock/unlock the conference bridge. Kick the last joined user from the conference. Decrease the volume of the conference call. Decrease your volume. Increase the volume of the conference call. Increase your volume.
Page 185: Figure 102: Conference Recording
To record the conference call, when the conference bridge is in idle, enable "Record Conference" from the conference bridge configuration dialog. Save the setting and apply the change. When the conference call starts, the call will be automatically recorded in .wav format. The recording files will be listed as below once available.
Page 186: Ivr
CONFIGURE IVR IVR configurations can be accessed under the UCM6100 Web GUI->PBX->Call Features->IVR. Users could create, edit, view and delete an IVR.  Click on "Create New IVR" to add a new IVR.  Click on to edit the IVR configuration. ...
Page 187: Figure 110: Voicemail Group
entry within the timeout (in seconds). If no DTMF entry is detected within the timeout, a timeout prompt will be played. The default setting is 10 seconds. Response Timeout Prompt Select the prompt message to be played when timeout occurs. Select the prompt message to be played when an invalid extension is Invalid Prompt pressed.
Page 188: Create Custom Prompt
CREATE CUSTOM PROMPT To record new IVR prompt or upload IVR prompt to be used in IVR, click on “Prompt” next to the “Welcome Prompt” option and the users will be redirected to Custom Prompt page. Or users could go to Web GUI->PBX->Internal Options->Custom Prompt page directly.
Page 189: Upload Custom Prompt
 Click the “Record” button. A request will be sent to the UCM6100. The UCM6100 will then call the extension for recording the IVR prompt from the phone.  Pick up the call from the extension and start the recording following the voice prompt. ...
Page 190: Language Settings For Voice Prompt
LANGUAGE SETTINGS FOR VOICE PROMPT The UCM6100 supports multiple languages in web GUI as well as system voice prompt. Currently, there are 16 languages supported in system voice prompt: English (United States), Arabic, Chinese, Dutch, English (United Kingdom), French, German, Greek, Hebrew, Italian, Polish, Portuguese, Russian, Spanish, Swedish and Turkish.
Page 191: Figure 107: Voice Prompt Package List
Figure 107: Voice Prompt Package List Click on to download the language to the UCM6100. The installation will be automatically started once the downloading is finished. Figure 108: New Voice Prompt Language Added A new language option will be displayed after successfully installed. Users then could select it to apply in the UCM6100 system voice prompt or delete it from the UCM6100.
Page 192: Voicemail
VOICEMAIL CONFIGURE VOICEMAIL If the voicemail is enabled for UCM6100 extensions, the configurations of the voicemail can be globally set up and managed under Web GUI->PBX->Call Features->Voicemail. Table 62: Voicemail Settings Configure the maximum number of seconds for the voicemail greeting. Max Greeting The default setting is 60 seconds.
Page 193: Access Voicemail
is "No". If enabled, the message duration will be announced at the beginning of Announce Message Duration the voicemail message. The default setting is "No". If enabled, a brief introduction (received time, received from, and etc) of Play Envelope each message will be played when accessed from the voicemail application.
Page 194: Voicemail Email Settings
# - Cancel 1 - Send a reply 2 - Call the person who sent this message Advanced 3 - Hear the message envelop options 4 - Leave a message * - Return to the main menu 1 - Accept this recording 1 - Record your unavailable message 2 - Listen to it 3 - Re-record your message...
Page 195: Configure Voicemail Group
 ${VM_NAME}: Recipient's first name and last name  ${VM_DUR}: The duration of the voicemail message  ${VM_MAILBOX}: The recipient's extension  ${VM_CALLERID}: The caller ID of the person who has left the message  ${VM_MSGNUM}: The number of messages in the mailbox ...
Page 196: Table 65: Voicemail Group Settings
Figure 110: Voicemail Group Table 65: Voicemail Group Settings Enter the Voicemail Group Extension. The voicemail messages left to this Extension extension will be forwarded to all the voicemail group members. Configure the Name to identify the voicemail group. Letters, digits, _ and - Name are allowed.
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Page 198: Ring Group
RING GROUP The UCM6100 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6100. CONFIGURE RING GROUP Ring group settings can be accessed via Web GUI->PBX->Call Features->Ring Group. Figure 111: Ring Group ...
Page 199 Configure the permission level for Ring Group. This permission will take effect when an incoming call is going to be directed to an external number configured as “Default Destination”. The available permissions are Permission "Internal", "Local", "National" and "International" from the lowest level to the highest level.
Page 200: Remote Extension In Ring Group
Figure 112: Ring Group Configuration REMOTE EXTENSION IN RING GROUP Remote extensions from the peer trunk of a remote UCM6100 can be included in the ring group with local extension. An example of Ring Group with peer extensions is presented in the following: 1.
Page 201: Figure 113: Sync Ldap Server Option
Figure 113: Sync LDAP Server option 3. In case if LDAP server doesn’t sync automatically, user can manually sync LDAP server. Under VoIP Trunks page, click sync button shown in the following figure to manually sync LDAP contacts from peer UCM6100. Figure 114: Manually Sync LDAP Server 4.
Page 202: Figure 115: Ring Group Remote Extension
5. If LDAP server is synced correctly, Available LDAP Numbers box will display available remote extensions that can be included in the current ring group. Please also make sure the extensions in the peer UCM6100 can be included into that UCM6100’s LDAP contact. Figure 115: Ring Group Remote Extension Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual...
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Page 204: Paging And Intercom Group
PAGING AND INTERCOM GROUP Paging and Intercom Group can be used to make an announcement over the speaker on a group of phones. Targeted phones will answer immediately using speaker. The UCM6100 paging and intercom can be used via feature code to a single extension or a paging/intercom group. This sections describes the configuration of paging/intercom group under Web GUI->PBX->Call Features->Paging/Intercom.
Page 205: Figure 117: Page/Intercom Group Settings
 Click on to edit the paging/intercom group.  Click on to delete the paging/intercom group.  Click on "Paging/Intercom Group Settings" to edit Alert-Info Header. This header will be included in the SIP INVITE message sent to the callee in paging/intercom call. Figure 117: Page/Intercom Group Settings ...
Page 206: Call Queue
CALL QUEUE The UCM6100 supports call queue by using static agents or dynamic agents. Call Queue system can accept more calls than the available agents. Incoming calls will be held until next representative is available in the system. This section describes the configuration of call queue under Web GUI->PBX->Call Features->Call Queue.
Page 207  Least Recent Ring the agent who has been called the least recently.  Fewest Calls Ring the agent with the fewest completed calls.  Random Ring a random agent.  Round Robin Ring the agents in Round Robin scheduling with memory. The default setting is "Ring All".
Page 208 If enabled, the configured PIN number is required for dynamic agent to Dynamic Login Password log in. The default setting is disabled. Configure the number of seconds an agent will ring before the call goes to Ring Time Out the next agent. The default setting is 15 seconds. Configure the number of seconds before a new call can ring the queue Wrapup Time after the last call on the agent is completed.
Page 209: Figure 119: Agent Login Settings
 Click on to delete the call queue.  Click on "Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout Extension Postfix. Once configured, users could log in the call queue as dynamic agent. Figure 119: Agent Login Settings For example, if the call queue extension is 6500, Agent Login Extension Postfix is * and Agent Logout Extension Postfix is **, users could dial 6500* to login to the call queue as dynamic agent and dial 6500** to logout from the call queue.
Page 210: Extension Groups
EXTENSION GROUPS The UCM6100 extension group feature allows users to assign and categorize extensions in different groups to better manage the configurations on the UCM6100. For example, when configuring "Enable Filter on Source Caller ID", users could select a group instead of each person's extension to assign. This feature simplifies the configuration process and helps manage and categorize the extensions for business environment.
Page 211: Using Extension Groups
USING EXTENSION GROUPS Here is an example where the extension group can be used. Go to Web GUI->PBX->Basic/Call Routes->Outbound Routes and select "Enable Filter on Source Caller ID". Both single extensions and extension groups will show up for users to select. Figure 121: Select Extension Group in Outbound Route Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual...
Page 212: Pickup Groups
PICKUP GROUPS The UCM6100 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8). CONFIGURE PICKUP GROUPS Pickup groups can be configured via Web GUI->PBX->Call Features->Pickup Groups. ...
Page 213: Figure 123: Edit Pickup Feature Code
Figure 123: Edit Pickup Feature Code Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 212 of 305...
Page 214: Music On Hold
MUSIC ON HOLD Music On Hold settings can be accessed via Web GUI->PBX->Internal Options->Music On Hold. In this page, users could configure music on hold class and upload music files. The "default" Music On Hold class already has 5 audio files defined for users to use. Figure 124: Music On Hold Default Class ...
Page 215  Click on to select music file from local PC and click on to start uploading. The music file uploaded has to be 8 KHz Mono format with size smaller than 5M.  Click on next to the sound file to delete it from the selected Music On Hold Class. ...
Page 216: Fax/T.38
FAX/T.38 The UCM6100 supports T.30/T.38 Fax and Fax Pass-through. It can convert the received Fax to PDF format and send it to the configured Email address. Fax/T.38 settings can be accessed via Web GUI->PBX->Internal Options->FAX/T.38. The list of received Fax files will be displayed in the same web page for users to view, retrieve and delete.
Page 217: Sample Configuration To Receive Fax From Pstn Line
 Click on to edit the Fax extension.  Click on to delete the Fax extension. SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE The following instructions describe how to use the UCM6100 to receive Fax from PSTN line on the Fax machine connected to the UCM6100 FXS port.
Page 218: Figure 126: Configure Extension For Fax Machine
 Analog Station: Select FXS port to be assigned to the extension. By default, it's set to "None".  Once selected, analog related settings for this extension will show up in "Analog Settings" section. Figure 126: Configure Extension for Fax Machine 7.
Page 219: Sample Configuration For Fax-To-Email
Now the Fax configuration is done. When there is an incoming Fax calling to the PSTN number for the FXO port, it will send the Fax to the Fax machine. SAMPLE CONFIGURATION FOR FAX-TO-EMAIL The following instructions describe a sample configuration on how to use Fax-to-Email feature on the UCM6100.
Page 220: Asterisk Manager Interface (Restricted Access)
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) Starting from firmware 1.0.8.11, the UCM6100 supports Asterisk Manager Interface (AMI) with restricted access. AMI allows a client program to connect to an Asterisk instance commands or read events over a TCP/IP stream. It’s particularly useful when the system admin tries to track the state of a telephony client inside Asterisk.
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Page 222: Busy Camp-On
BUSY CAMP-ON Starting from firmware 1.0.8.11, the UCM6100 supports busy camp-on/call completion feature that allows the PBX to camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call has failed. The configuration and instructions on how to use busy camp-on/call completion feature can be found in the following guide: http://www.grandstream.com/products/ucm_series/ucm61xx/documents/ucm6100_busy_camp_on_guide.
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Page 224: Follow Me
FOLLOW ME Follow Me is a feature on the UCM6100 that allows users to direct calls to other phone numbers and have them ring all at once or one after the other. Calls can be directed to users’ home phone, office phone, mobile and etc.
Page 225: Table 70: Follow Me Settings
 Click on “Add Follow Me Number” to add local extensions or external numbers to be called after ringing the extension selected in the first step.  Once created, it will be displayed on the follow me web page list. Click on to edit the Follow Me configuration.
Page 226: One-Key Dial
ONE-KEY DIAL The UCM6100 supports One-Key Dial that allows users to call a certain destination by pressing one digit 0 to 9 on the keypad. This creates a system-wide speed dial access for all the extensions on the UCM6100. To enable One-Key Dial, on the UCM6100 web GUI, go to page PBX->Call Features->One-Key Dial. Figure 132: Configure One-Key Dial User should first decide a digit used for One-Key Dial and check the option “Enable Destination”...
Page 227: Figure 133: One-Key Dial Destinations
Figure 133: One-Key Dial Destinations Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 226 of 305...
Page 228: Disa
DISA In many situations the user will find the need to access his own IP PBX resources but he is not physically near one of his extensions. However, he does have access to his own cell phone. In this case we can use what is commonly known as DISA (Direct Inward System Access).
Page 229 Configure the permission level for DISA. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default setting is "Internal". If the user tries to dial Permission outbound calls after dialing into the DISA, the UCM6100 will compared the DISA's permission level with the outbound route's privilege level.
Page 230: Callback Feature
CALLBACK FEATURE Callback is mainly designed for users who often use their mobile phones to make long distance or international calls which may have high service charges. The callback feature provides an economic solution for reduce the cost from this. The callback feature works as follows: 1.
Page 231 Configure the number of seconds to be delayed before calling back the Delay Before Callback user. Configure the destination which the callback will direct the caller to. Two destinations are available:  Destination  DISA The caller can then enter the desired number to dial out via UCM6100 trunk.
Page 232: Blf And Event List
BLF AND EVENT LIST The UCM6100 supports BLF monitoring for extensions, ring group, call queue, conference room and parking lot. For example, on the user's phone, configure the parking lot number 701 as the BLF monitored number. When there is a parked call on 701, the LED for this BLF key will light up in red, meaning a call is parked against this parking lot.
Page 233: Figure 135: Create New Event List
the remote extensions will be listed under "Available Extensions". If not, manually enter the remote extensions under "Special Extensions" field. Manually enter the remote extensions in the peer/register trunk to be Special Extensions monitored in the event list. Valid format: 5000,5001,9000 Figure 135: Create New Event List Remote extension monitoring works on the UCM6100 via event list BLF, among Peer SIP trunks or Register SIP trunks (register to each other).
Page 234 --------------------------------------------------------------------------------------------------------------------------------- ----------- Note:  To configure LDAP sync, please go to UCM6100 web GUI->PBX->Basic/Call Routes->VoIP Trunk. You will see "Sync LDAP Enable" option. Once enabled, please configure password information for the remote peer UCM6100 to connect to the local UCM6100. Additional information such as port number, LDAP outbound rule, LDAP Dialed Prefix will also be required.
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Page 236: Dial By Name
DIAL BY NAME Dial By Name is a feature on the PBX that allows caller to search a person by first or last name via his/her phone's keypad. The administrator can define the Dial By Name directory including the desired extensions in the directory and the searching type by "first name"...
Page 237: Figure 137: Dial By Name Group In Ivr Key Pressing Events
1. Group Name Enter the Group Name. This is to identify the Dial By Name group. The Dial By Name group can be used as the destination for inbound route and key pressing event for IVR. The group name defined here will show up in the destination list when configuring IVR and inbound route.
Page 238: Figure 138: Dial By Name Group In Inbound Rule
Figure 138: Dial By Name Group In Inbound Rule 2. Extension Configure the direct dial extension for the Dial By Name group. 3. Available Extensions/Selected Extensions Select available extensions from the left side to the right side as the directory for the Dial By Name group.
Page 239: Figure 139: Configure Extension First Name And Last Name
Figure 139: Configure Extension First Name and Last Name 4. Query Type Specify the query type. This defines how the caller will need to enter to search the directory. By First Name: enter the first 3 digits of the first name to search the directory. By Last Name: enter the first 3 digits of the last name to search the directory.
Page 240: Active Calls And Monitor
ACTIVE CALLS AND MONITOR The active calls on the UCM6100 are displayed in web UI->Status->Active Calls page. Users can monitor the status, hang up the call as well as barge in the active calls in real time manner. ACTIVE CALLS STATUS To view the status of active calls, navigate to web GUI->Status->Active Calls.
Page 241: Hang Up Active Calls
In active call web page, click on to refresh the active call status. HANG UP ACTIVE CALLS To hang up an active call, click on icon in the active call dialog. Users can also click on to hang up all active calls. CALL MONITOR During an active call, click on icon and the monitor dialog will pop up.
Page 242 4. Enable or disable “Require Confirmation” option. If enabled, the confirmation of the invited monitor’s extension is required before the active call can be monitored. This option can be used to avoid adding participant who has auto-answer configured or call forwarded to voicemail. 5.
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Page 244: Call Features
CALL FEATURES The UCM6100 supports call recording, transfer, call forward, call park and other call features via feature code. This section lists all the feature codes in the UCM6100 and describes how to use the call features. FEATURE CODES Table 75: UCM6100 Feature Codes Feature Maps ...
Page 245  Default code: #72.  Enter the code during active call to park the call.  Options Call Park Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and callee.
Page 246  Default Setting: 1000.  Feature Code Digits Timeout Configure the maximum interval (in milliseconds) between the digits input to activate the feature code.  Default Extension: 700.  Call Park During an active call, initiate blind transfer and then enter this code to park the call.
Page 247  Default Code: *40.  Blacklist Add To add a number to blacklist for inbound route, dial *40 and follow the voice prompt to enter the number.  Default Code: *41.  Blacklist Remove To remove a number from current blacklist for inbound route, dial *41 and follow the voice prompt to remove the number.
Page 248: Call Recording
This is the feature code to join in on the call to assist both Barge Spy parties. The default setting is *56. CALL RECORDING The UCM6100 allows users to record audio during the call. If "Auto Record" is turned on for an extension, ring group, call queue or trunk, the call will be automatically recorded when there is established call with it.
Page 249: Call Park
Figure 144: Download Recording File from Recording Files Page CALL PARK The UCM6100 provides call park and call pickup features via feature code. PARK A CALL There are two feature codes that can be used to park the call.  Feature Maps->Call Park (Default code #72) During an active call, press #72 and the call will be parked.
Page 250 (*56 by default). Then the user will be asked to enter the number to call, which should be either side of the active call, extension A or B in this example. ----------------------------------------------------------------------------------------------------------------------------- --------------- Caution: “Enable Spy” allows any user to listen to any call by feature codes. This may result in the leakage of user privacy.
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Page 252: Internal Options
INTERNAL OPTIONS This section describes internal options that haven't been mentioned in previous sections yet. The settings in this section can be applied globally to the UCM6100, including general configurations, jitter buffer, RTP settings, ports config and STUN monitor. The options can be accessed via Web GUI->PBX->Internal Options.
Page 253 digits, with a minimum length of 4 digits. Repetitive digits pattern (such as 0000, 1111, 1234, 2345, and etc), or common digits pattern (such as 111222, 321321 and etc) are not allowed to be configured as password. 2. Password for extension registration, web GUI admin login, LDAP and LDAP sync requires alphanumeric characters containing at least two categories of the following, with a minimum length of 4 characters.
Page 254: Internal Options/Jitter Buffer
This sets the range for "Zero Config Extension Segment" which is the extensions can be assigned on the UCM6100 to provision the end device.  Conference Extensions: 6300-6399  Ring Group Extensions: 6400-6499  Queue Extensions: 6500-6599  Voicemail Group Extensions: 6600-6699 ...
Page 255: Internal Options/Ports Config
RTP End Configure the RTP port ending address. The default setting is 20000. Configure to enable or disable strict RTP protection. If enabled, RTP Strict RTP packets that do not come from the source of the RTP stream will be dropped.
Page 256 Select country to set the On Hook Speed, Ringer Impedance, Ringer Threshold, Current Limiting, TIP/RING voltage adjustment, Minimum FXO Opermode Operational Loop Current, and AC Impedance as predefined for your country's analog line characteristics. The default setting is "United States of America (USA)".
Page 257: Internal Options/Stun Monitor
INTERNAL OPTIONS/STUN MONITOR Table 80: Internal Options/STUN Monitor Configures the IP address or URL of the STUN server to query. If not specified, STUN is disabled. The default setting is stun.ipvideotalk.com. STUN Server Valid format: [(hostname | IP-address) [':' port] The default port number is 3478 if not specified.
Page 258: Iax Settings
IAX SETTINGS The UCM6100 IAX global settings can be accessed via Web GUI->PBX->IAX Settings. IAX SETTINGS/GENERAL Table 82: IAX Settings/General Configure the port number that the IAX2 will be allowed to listen to. The Bind Port default setting is 4569. Configure the address that the IAX2 will be forced to bind to.
Page 259: Iax Settings/Static Defense
setting is 100. If set to "yes", the connection will be terminated if ACK for the NEW Auto Kill message is not received within 2000ms. Users could also specify number (in milliseconds) in addition to "yes" and "no". The default setting is "yes". If enabled, authentication traffic in debugging will not show.
Page 260: Sip Settings
SIP SETTINGS The UCM6100 SIP global settings can be accessed via Web GUI->PBX->SIP Settings. SIP SETTINGS/GENERAL Table 85: SIP Settings/General Configure the host name or domain name for the UCM6100. Realms Realm For Digest MUST be globally unique according to RFC3261. The default setting is Authentication Grandstream.
Page 261: Sip Settings/Misc
be required by some providers for authentication. If enabled, the UCM6100 will add local host name and local IP to domain Auto Domain list. The default setting is "No". If enabled, requests for external domains that are not served by the Allow External Domains UCM6100 will be allowed.
Page 262: Sip Settings/Tcp And Tls
Configure the maximum session refresh interval (in seconds). The default Session Expire setting is 1800. Configure the minimum session refresh interval (in seconds). The default Min SE setting is 90. Select the session refresher to be UAC or UAS. The default setting is Session Refresher UAC.
Page 263: Sip Settings/Nat
This is the Certificate file (*.pem format only) used for TLS connections. It contains private key for client and signed certificate for the server. This file will be renamed as "TLS.pem" automatically. TLS Cert Note: The size of the uploaded certificate file must be under 2MB. This file must be named with the CA subject name hash value.
Page 264: Sip Settings/Tos
SIP SETTINGS/TOS Table 90: SIP Settings/ToS Configure the Type of Service for SIP packets. The default setting is ToS For SIP None. Configure the Type of Service for RTP audio packets. The default setting ToS For RTP Audio is None. Configure the Type of Service for RTP video packets.
Page 265 Configure whether the UCM6100 should generate inband ringing or not. The default setting is "Never".  Yes: The UCM6100 will send 180 Ringing followed by 183 Session Progress and in-band audio.  No: The UCM6100 will send 180 Ringing if 183 Session Progress has Generate In-Band Ringing not been sent yet.
Page 266: Value-Added Features
VALUE-ADDED FEATURES FAX SENDING The UCM6100 supports sending Fax via web UI access. This feature can be found on web UI->PBX->Value-added Features->Fax Sending page. In order to send fax, pre-setup for analog trunk and outbound route is required. Please refer to [ANALOG TRUNKS], [VOIP TRUNKS] [OUTBOUND sections for configuring analog trunk and outbound route.
Page 267: Announcements Center
ANNOUNCEMENTS CENTER UCM6100 series supports Announcements Center feature starting from firmware version 1.0.9.26. Announcements Center allows users to previously record and store voice message into UCM6100 with a specified code. The users can also create group with specified extensions. When the code and the group number are dialed together in the combination of code + group number, the specified voice message is sent to all group members and only extensions in the group will hear the voice message.
Page 268: Group Settings
GROUP SETTINGS Table 92: Group Settings Name Configure a name for the newly created group to identify the group. Configure the group number. The group number is used in combination with the code. For example, if group number is 666, and code is 55. The user can dial 55666 to send prompt 55 to all members in group 666.
Page 269: Figure 150: Announcements Center Code Configuration
5. Click to create a new Announcement Center. 6. Give a name to the newly created Announcement Center. 7. Specify the code which will be used with group number to send the voice message to. 8. Select the message that will be used by the code from the Custom Prompt drop down menu. To create a new Prompt, please click “Prompt”...
Page 270: Status And Reporting
STATUS AND REPORTING PBX STATUS The UCM6100 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces and Parking lot. It presents administrators the real time status in different sections under web GUI->Status->PBX Status. Figure 152: Status->PBX Status TRUNKS Users could see all the configured trunk status in this section. Figure 153: Trunk Status Table 93: Trunk Status Display trunk status.
Page 271: Extensions
Unreachable: The hostname cannot be reached. Unmonitored: QUALIFY feature is not turned on to be monitored. Reachable: The hostname can be reached.  SIP Register trunk status: Registered Unrecognized Trunk Trunks Display trunk name Display trunk Type:  Analog Type ...
Page 272: Queues
Table 94: Extension Status Display extension number (including feature code). The color indicator has the following definitions.  Green: Free Status  Blue: Ringing  Yellow: In Use  Grey: Unavailable Extension Display the extension number. Name/Label First name and last name of the extension. Display message status for the extension.
Page 273: Conference Rooms
Figure 155: Queue Status The current call status (caller ID, duration), agent status, service level, calls summary (completed/abandoned) are shown for the call queue. The agent status is defined as below. Table 95: Agent Status The agent is available/idle. The agent is ringing. The agent is talking/busy.
Page 274: Interfaces Status
Other operations are also available in conference room status section:  Click on "Conference Rooms", the web page will redirect to conference room configuration page which can also be accessed via web GUI->PBX->Call Features->Conference.  Click on to refresh the conference room status. ...
Page 275: Parking Lot
FXS/FXO not configured. FXS/FXO disconnected. Other operations are also available in interface status section:  Click on "Interfaces Status", the web page will redirect to ports configuration page which can also be accessed via web GUI->PBX->Internal Options->Ports Config.  Click on to refresh the interface status.
Page 276: System Status
 Click on [ - ] to hide the parking details. SYSTEM STATUS The UCM6100 system status can be accessed via Web GUI->Status->System Status, which displays the following system information.  General  Network  Storage Usage  Resource Usage GENERAL Under Web GUI->Status->System Status->General, users could check the hardware and software information for the UCM6100.
Page 277: Storage Usage
Table 99: System Status->Network Status -> System Status -> Network MAC Address Global unique ID of device, in HEX format. The MAC address can be found on the label coming with original box and on the label located on the bottom of the device. IP Address IP address.
Page 278: Resource Usage
RESOURCE USAGE When configuring and managing the UCM6100, users could access resource usage information to estimate the current usage and allocate the resources accordingly. Under Web GUI->Status->System Status->Resource Usage, the current CPU usage and Memory usage are shown in the pie chart. Figure 160: System Status->Resource Usage SYSTEM EVENTS The UCM6100 can monitor important system events, log the alerts and send Email notifications to the...
Page 279: Figure 161: System Events->Alert Events Lists: Disk Usage
User Login Failed SIP Internal Call Failure SIP Outgoing Call through Trunk Failure Fail2ban Blocking SIP Lost Registration SIP Peer Trunk Status Click on to configure the parameters for each event. See examples below. 1. Disk Usage. Figure 161: System Events->Alert Events Lists: Disk Usage ...
Page 280: Alert Log
Figure 163: System Events->Alert Events Lists: System Reboot  Detect Cycle: The UCM6100 will check the system reboot based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. 4. System Crash Figure 164: System Events->Alert Events Lists: System Crash ...
Page 281: Figure 165: System Events->Alert Log
Figure 165: System Events->Alert Log User could also filter alert logs by selecting a certain event category, type of alert log, and/or specifying a certain time period. The matching results will be displayed after clicking on . Alert logs are classified into two types by the system: 1.
Page 282: Alert Contact
ALERT CONTACT Users could add administrator's Email address under Web GUI->Status->System Events->Alert Contact to send the alert notification to. Up to 10 Email addresses can be added. A Call Detail Record (CDR) is a data record produced by telephone exchange activities or other telecommunications equipment documenting the details of a phone call that passed through the PBX.
Page 283: Figure 168: Call Report
Internal calls Internal calls are calls from one internal extension to another extension, which are not sent over a trunk. External calls External calls are calls sent from one trunk to another trunk, which are not sent to any internal extension. Inbound Trunks Select certain inbound trunk(s) and the CDR of calls going inbound through the trunk(s) will be filtered out.
Page 284: Figure 169: Call Report Entry With Audio Recording File
 Sort Click on the header of the column to sort by this category. For example, clicking on "Start Time" will sort the report according to start time. Clicking on "Start Time" again will reverse the order.  Download Searched Results Click on “Download Search Result(s)”...
Page 285: Downloaded Cdr File
To receive CDR record automatically from Email, check “Enable” and select a time period “By Day” “By Week” or “By Month” for the automatic download period. Make sure you have entered an Email address to receive the CDR records. DOWNLOADED CDR FILE The downloaded CDR (.csv file) has different format from the web UI CDR.
Page 286: Statistics
DAHDI means it is an analog call, FXO or FXS. For UCM6102, DAHDI/(1-2) are FXO ports, and DAHDI(3-4) are FXS ports. For UCM6104, DAHDI/(1-4) are FXO ports, and DAHDI(5-6) are FXS ports. For UCM6108, DAHDI/(1-8) are FXO ports, and DAHDI(9-10) are FXS ports.
Page 287: Recording Files
CDR Statistics is an additional feature on the UCM6100 which provides users a visual overview of the call report across the time frame. Users can filter with different criteria to generate the statistics chart. Figure 175: CDR Statistics Table 101: CDR Statistics Filter Criteria Trunk Type Select one of the following trunk type.
Page 288: Api Configuration
Figure 176: CDR->Recording Files  Click on “Delete Selected Recording Files” to delete the recording files.  Click on “Delete All Recording Files” to delete all recording files.  Click on to download the recording file in .wav format.  Click on to delete the recording file.
Page 289 certificate for the server. TLS Authentication Configure the user name for TLS authentication. If not configured, authentication will Name be skipped. TLS Authentication Configure the password for TLS authentication. This is optional. Password Permitted Specify a list of IP addresses permitted by API. This creates an AIP-specific access control list.
Page 290: Upgrading And Maintenance
UPGRADING AND MAINTENANCE UPGRADING The UCM6100 can be upgraded to a new firmware version remotely or locally. This section describes how to upgrade your UCM6100 via network or local upload. UPGRADING VIA NETWORK The UCM6100 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method.
Page 291: Upgrading Via Local Upload
Firmware File Suffix If configured, only the firmware with the matching encrypted postfix will be downloaded and flashed into the UCM6100. HTTP/HTTPS User Name The user name for the HTTP/HTTPS server. HTTP/HTTPS Password The password for the HTTP/HTTPS server. Please follow the steps below to upgrade the firmware remotely. ...
Page 292: Figure 179: Upgrading Firmware Files
Figure 179: Upgrading Firmware Files  Wait until the upgrading process is successful and a window will be popped up in the Web GUI. Figure 180: Reboot UCM6100  Click on "OK" to reboot the UCM6100 and check the firmware version after it boots up. ------------------------------------------------------------------------------------------------------------------------------- ------------- Note: Please do not interrupt or power cycle the UCM6100 during upgrading process.
Page 293: No Local Firmware Servers
NO LOCAL FIRMWARE SERVERS For users that would like to use remote upgrading without a local TFTP server, Grandstream offers a NAT-friendly HTTP server. This enables users to download the latest software upgrades for their devices via this server. Please refer to the webpage: http://www.grandstream.com/support/firmware.
Page 294: Figure 181: Create New Backup
Figure 181: Create New Backup 1. Choose the type(s) of files to be included in the backup. 2. Choose where to store the backup file: USB Disk, SD Card or Local. 3. Name the backup file. 4. Click on "Backup" to start backup. Once the backup is done, the list of the backups will be displayed with date and time in the web page.
Page 295: Data Sync
option allows UCM to perform automatically backup on the user specified time. Regular backup file can only be stored in USB / SD card / SFTP server. User is allowed to set backup time from 0-23 and how frequent the backup will be performed. Figure 183: Local Backup DATA SYNC Besides local backup, users could backup the voice records/voice mails/CDR/FAX in a daily basis to a...
Page 296: Restore Configuration From Backup File
Table 104: Data Sync Configuration Enable Backup Enable the auto backup function. The default setting is "No". Account Enter the Account name on the SFTP backup server. Password Enter the Password associate with the Account on the SFTP backup server. Server Address Enter the SFTP server address.
Page 297: Cleaner
Figure 185: Restore UCM6100 from Backup File -------------------------------------------------------------------------------------------------------------------------------------------- Note:  The uploaded backup file must be a tar file with no special characters like *,!,#,@,&,$,%,^,(,),/,\,space in the file name.  The uploaded back file size must be under 10MB. ------------------------------------------------------------------------------------------------------------------------------------ -------- CLEANER Users could configure to clean the Call Detail Report/Voice Records/Voice Mails/FAX automatically under Web GUI->Maintenance->Cleaner.
Page 298: Table 105: Cleaner Configuration
Figure 186: Cleaner Table 105: Cleaner Configuration Enable CDR Cleaner Enable the CDR Cleaner function. CDR Clean Time Enter 0-23 to specify the hour of the day to clean up CDR. Clean Interval Enter 1-30 to specify the day of the month to clean up CDR. Enable VR Cleaner Enter the Voice Records Cleaner function.
Page 299: Reset And Reboot
All the cleaner logs will be listed on the bottom of the page. ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: Cleaner will delete data based on Recording Storage selection. If USB Disk is selected, Cleaner will only clean data in USB and local data will leave untouched. If Enable auto change is selected and USB disk is connected, Cleaner will only delete data in USB drive.
Page 300: Troubleshooting
The default syslog level for all modules is "error", which is recommended in your UCM6100 settings because it can be helpful to locate the issues when errors happen. Some typical modules for UCM6100 functions are as follows and users can turn on "notic" and "verb" levels besides "error"...
Page 301: Ip Ping
The output result is in .pcap format. Therefore, users could specify the capture filter as used in general network traffic capture tool (host, src, dst, net, protocol, port, port range) before starting capturing the trace. IP PING Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below.
Page 302: Analog Record Trace
Figure 190: Traceroute ANALOG RECORD TRACE Analog record trace can be used to troubleshoot analog trunk issue, for example, the UCM6100 user has caller ID issue for incoming call from Analog trunk. Users can access analog record trance under web GUI->Maintenance->Troubleshooting ->Analog Record Trace.
Page 303: Service Check
Figure 191: Troubleshooting Analog Trunks After capturing the trace, users can download it for basic analysis. Or you can contact Grandstream Technical support in the following link for further assistance if the issue is not resolved. http://www.grandstream.com/index.php/support SERVICE CHECK Enable Service Check to periodically check UCM6100. Check Cycle is configurable in seconds and the default setting is 60 sec.
Page 304: Figure 193: Ssh Access
Maintenance->Remote Access->SSH Access. By default, SSH access is disabled for security concerns. It is highly recommend to only enable SSH access for debugging purpose. Figure 193: SSH Access Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 303 of 305...
Page 305 This page intentionally left blank Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 304 of 305...
Page 306: Experiencing The Ucm6100 Series Ip Pbx
EXPERIENCING THE UCM6100 SERIES IP PBX Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.
Page 307: Fcc Caution
FCC Caution: Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 308 In the unlikely event that this equipment causes harm to the telephone network, the telephone company can temporarily disconnect your service. The telephone company will try to warn you in advance of any such disconnection, but if advance notice isn't practical, it may disconnect the service first and notify you as soon as possible afterwards.

This manual is also suitable for:

Ucm6104 Ucm6108 Ucm6116

Grandstream Networks UCM6102 User Manual

Gnu Gpl Information

Change Log

Welcome

Product Overview

Installation

Getting Started

System Settings

Provisioning

Extensions

Trunks

Sla Station

Call Routes

Conference Bridge

Ivr

Language Settings for Voice Prompt

Voicemail

Quick Links

Troubleshooting

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Summary of Contents for Grandstream Networks UCM6102