Conference Rooms; Table 75: Agent Status; Figure 101: Queue Status - Grandstream Networks UCM6102 User Manual

The current call status (caller ID, duration), agent status, service level, calls summary
(completed/abandoned) are shown for the call queue. The agent status is defined as below.
On the UCM6100, Service Level is defined as the percentage of high-quality calls over all calls in the call
queue, where high-quality call means calls answered within 10 seconds.
Other operations are also available in queue status section:

Click on "Queues", the web page will redirect to call queue configuration page which can also be
accessed via web GUI->PBX->Call Features->Call Queue.

Click on to refresh the call queue status.

Click on [ + ] to expand the call queue detail.

Click on [ - ] to hide the call queue detail.

CONFERENCE ROOMS

Users could see all the conference room status in this section. It shows all the configured conference
rooms, current users, call duration for each user and conference call.
Firmware Version 1.0.7.11

Figure 101: Queue Status

Table 75: Agent Status

The agent is available/idle.
The agent is ringing.
The agent is talking/busy.
The agent has been logged out.
UCM6100 Series IP PBX User Manual Page 200 of 233