Page 1 Grandstream Networks, Inc. UCM6100 Series IP PBX User Manual...
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Page 3: Table Of Contents
TECHNICAL SPECIFICATIONS ......................22 INSTALLATION ..................25 EQUIPMENT PACKAGING ......................... 25 CONNECT YOUR UCM6100 ......................25 CONNECT THE UCM6102 ......................25 CONNECT THE UCM6104 ......................27 CONNECT THE UCM6108 ......................28 CONNECT THE UCM6116 ......................29 SAFETY COMPLIANCES ........................29 WARRANTY ............................
Page 4 SYSTEM SETTINGS ................. 37 NETWORK SETTINGS ........................37 BASIC SETTINGS ........................37 802.1X ............................41 STATIC ROUTES ......................... 41 PORT FORWORDING (UCM6102 ONLY) ................... 43 FIREWALL ............................43 STATIC DEFENSE ........................43 DYNAMIC DEFENSE ........................46 FAIL2BAN ............................. 47 CHANGE PASSWORD ........................47 LDAP SERVER ............................
Page 5 EXTENSIONS .................... 85 CREATE NEW USER .......................... 85 CREATE NEW SIP EXTENSION ....................85 CREATE NEW IAX EXTENSION ....................89 CREATE NEW FXS EXTENSION ....................93 BATCH ADD EXTENSIONS ........................ 97 BATCH ADD SIP EXTENSIONS ....................97 BATCH ADD IAX EXTENSIONS ....................100 EDIT EXTENSION ..........................
Page 6 UPLOAD CUSTOM PROMPT ....................140 LANGUAGE SETTINGS FOR VOICE PROMPT ........141 DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE ............... 141 VOICEMAIL ..................... 143 CONFIGURE VOICEMAIL ........................ 143 VOICEMAIL EMAIL SETTINGS ......................144 CONFIGURE VOICEMAIL GROUP ....................145 RING GROUP ..................147 CONFIGURE RING GROUP ......................
Page 7 BLF ..............................171 EVENT LIST ............................171 DIAL BY NAME ..................173 DIAL BY NAME CONFIGURATION....................173 CALL FEATURES ................... 177 FEATURE CODES ..........................177 CALL RECORDING ........................... 180 CALL PARK ............................181 PARK A CALL ..........................181 RETRIEVE THE PARKED CALL ....................182 INTERNAL OPTIONS ................
Page 8 PARKING LOT ..........................202 ACTIVITY CALLS ..........................203 SYSTEM STATUS ..........................204 GENERAL ........................... 204 NETWORK ..........................205 STORAGE USAGE ........................205 RESOURCE USAGE ........................206 SYSTEM EVENTS ..........................207 ALERT EVENTS LIST ........................ 207 ALERT LOG ..........................209 ALERT CONTACT ........................209 CDR ..............................
Page 9 Table 4: LCD Menu Options ........................32 Table 5: UCM6102/UCM6104 LED INDICATORS ..................33 Table 6: UCM6108/UCM6116 LED INDICATORS ..................33 Table 7: UCM6102 Network Settings->Basic Settings ................37 Table 8: UCM6104 Network Settings->Basic Settings ................39 Table 9: UCM6108/UCM6116 Network Settings->Basic Settings ............... 41 Table 10: UCM6100 Network Settings->802.1X ..................
Page 10 Table 39: IAX Trunk Configuration Parameters ..................116 Table 40: SLA Station Configuration Parameters ..................121 Table 41: Outbound Route Configuration Parameters ................125 Table 42: Inbound Rule Configuration Parameters ................... 128 Table 43: Conference Bridge Configuration Parameters ................131 Table 44: Conference Caller IVR Menu ....................
Page 11 Table of Figures UCM6100 Series IP PBX User Manual Figure 1: UCM6102/UCM6104/UCM6108/UCM6116 ................. 21 Figure 2: UCM6102 Front View ........................26 Figure 3: UCM6102 Back View ........................26 Figure 4: UCM6104 Front View ........................27 Figure 5: UCM6104 Back View ........................27 Figure 6: UCM6108 Front View ........................
Page 12 Figure 28: Auto Discover ..........................66 Figure 29: Discovered Devices ........................66 Figure 30: Discovered Devices ........................67 Figure 31: Edit Global Template ........................73 Figure 32: Edit Model Template ........................75 Figure 33: Create New Device ........................76 Figure 34: Manage Devices ........................77 Figure 35: Edit Device ..........................
Page 13 Figure 69: Ring Group Configuration ......................148 Figure 70: Paging/Intercom Group ......................149 Figure 71: Page/Intercom Group Settings ....................150 Figure 72: Call Queue ..........................151 Figure 73: Agent Login Settings ........................ 154 Figure 74: Edit Extension Group ....................... 155 Figure 75: Select Extension Group in Outbound Route ................
Page 14 Figure 110: System Events->Alert Events Lists: Memory Usage ............. 208 Figure 111: System Events->Alert Events Lists: System Reboot.............. 208 Figure 112: System Events->Alert Events Lists: System Crash ............... 208 Figure 113: System Events->Alert Log ..................... 209 Figure 114: CDR Filter ..........................210 Figure 115: Call Report ..........................
Page 15: Gnu Gpl Information
UCM6100 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.
Page 16: Change Log
CHANGE LOG This section documents significant changes from previous versions of the UCM6100 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.7.11  Added office time and holiday setting.
Page 17: Firmware Version 1.0.5.19
 Added option to provision end devices’ date format, time format and time zone in zero config.  Added option to disable extension/trunk.  Added TEL URL support for extension/trunk.  Added option to dial trunk password per extensions.  Added export extension and import extension function.
Page 18: Firmware Version 1.0.4.7
 Added "Extension Groups" section in web UI. [EXTENSION GROUPS]  Added "Pickup Groups" section in web UI. [PICKUP GROUPS]  Added BLF function description. [BLF AND EVENT LIST]  Updated default extension range. [Table 58: Internal Options/General]  Added sample descriptions for downloaded CDR file. [DOWNLOADED CDR FILE] FIRMWARE VERSION 1.0.4.7 ...
Page 19: Firmware Version 1.0.2.21
voicemail. [Table 57: UCM6100 Feature Codes]  Added "Enforce Strong Passwords" option. [Table 58: Internal Options/General]  Added FXS MWI Mode. [Table 61: Internal Options/Ports Config]  Added system events with alert and Email notification support. [SYSTEM EVENTS]  Added new web page for recording files. [RECORDING FILES] FIRMWARE VERSION 1.0.2.21 ...
Page 20: Firmware Version 1.0.1.22
 Changed reset mode to two mode "User Data" and "All". [RESET AND REBOOT] FIRMWARE VERSION 1.0.1.22  This is the initial version. Firmware Version 1.0.7.11 UCM6100 Series IP PBX User Manual Page 18 of 233...
Page 21: Welcome
WELCOME Thank you for purchasing Grandstream UCM6100 series IP PBX appliance. The UCM6100 series IP PBX is an innovative IP PBX appliance designed for small to medium business. Powered by an advanced hardware platform with robust system resources, the UCM6100 offers a highly versatile state-of-the-art Unified Communication (UC) solution for converged voice, video, data, fax and video surveillance application needs.
Page 22 Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the UCM6100 as it may cause damage to the products and void the manufacturer warranty.
Page 23: Product Overview
50 SIP trunk options.  Gigabit network port(s) with integrated PoE, USB, SD; integrated NAT router with advanced QoS support (UCM6102 only).  Supports a wide range of popular voice codes (including G.711 A-law/U-law, G.722, G.723.1, G.726, G.729A/B, iLBC, GSM), video codec (including H.264, H.263, H.263+), and Fax (T.38).
Page 24: Technical Specifications
PSTN Line FXO Ports  UCM6108: 8 ports  UCM6116: 16 ports  UCM6102/6104: Dual 10M/100M/1000M RJ45 Ethernet ports with integrated PoE Plug (IEEE 802.3at-2009) Network Interfaces  UCM6108/6116: Single 10M/100M/1000M RJ45 Ethernet port with integrated PoE Plug (IEEE 802.3at-2009)
Page 25 Environmental  Storage: 14 - 140 F / -10 - 60  UCM6102/6104: 226mm (L) x 155mm (W) x 34.5mm (H) Dimensions  UCM6108/6116: 440mm (L) x 185mm (W) x 44mm (H)  UCM6102: Unit weight 0.51kg, Package weight 0.94kg ...
Page 26 60950, AS/ACIF S002 adITU-T K.21 (Basic Level)  UL 60950 (power adapter) Firmware Version 1.0.7.11 UCM6100 Series IP PBX User Manual Page 24 of 233...
Page 27: Installation
Before deploying and configuring the UCM6100 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6100 series. EQUIPMENT PACKAGING Table 2: UCM6102/UCM6104 Equipment Packaging Yes (1) Main Case Power Adaptor...
Page 28: Figure 2: Ucm6102 Front View
 Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub.  Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6102. Insert the main plug of the power adapter into a surge-protected power outlet.
Page 29: Connect The Ucm6104
CONNECT THE UCM6104 Figure 4: UCM6104 Front View Figure 5: UCM6104 Back View To set up the UCM6104, follow the steps below:  Connect one end of an RJ-45 Ethernet cable into the LAN 1 port of the UCM6104.  Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. ...
Page 30: Connect The Ucm6108
CONNECT THE UCM6108 To set up the UCM6108, follow the steps below:  Connect one end of an RJ-45 Ethernet cable into the LAN port of the UCM6108.  Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. ...
Page 31: Connect The Ucm6116
CONNECT THE UCM6116 Figure 8: UCM6116 Front View Figure 9: UCM6116 Back View To set up the UCM6116, follow the steps below:  Connect one end of an RJ-45 Ethernet cable into the LAN port of the UCM6116.  Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. ...
Page 32: Warranty
If the device was purchased directly from Grandstream, contact our Technical Support Team for a RMA (Return Materials Authorization) number before the product is returned. Grandstream reserves the right to remedy warranty policy without prior notification.
Page 33: Getting Started
GETTING STARTED The UCM6100 series provides LCD interface, LED indication and web GUI configuration interface.  The LCD displays hardware, software and network information. Users could also navigate in the LCD menu for device information and basic network configuration.  The LED indication at the front of the device provides interface connection and activity status.
Page 34: Table 4: Lcd Menu Options
Hardware: Hardware version number  Software: Software version number  P/N: Part number Device Info  WAN MAC: WAN side MAC address (UCM6102 only)  LAN MAC: LAN side MAC address  Uptime: System up time For UCM6104/UCM6108/UCM6116:  LAN Mode: DHCP, Static IP, or PPPoE ...
Page 35: Use The Led Indicators
Port: Web access port number. By default it's 8089 USE THE LED INDICATORS The UCM6100 has LED indicators in the front to display connection status. The following table shows the status definitions. Table 5: UCM6102/UCM6104 LED INDICATORS LED Indicator LED Status Solid: Connected...
Page 36: Use The Web Gui
USE THE WEB GUI ACCESS WEB GUI The UCM6100 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft IE, Mozilla Firefox, Google Chrome and etc. Figure 10: UCM6116 Web GUI Login Page To access the Web GUI: 1.
Page 37: Web Gui Configurations
Note: By default, the UCM6100 has "Redirect From Port 80" enabled. Therefore, if users type in the UCM6100 IP address in the web browser, the web page will be automatically redirected to the page using HTTPS and port 8089. For example, if the LCD shows 192.168.40.167, please enter 192.168.40.167 in your web browser and the web page will be redirected to: https://192.168.40.167:8089 The option "Redirect From Port 80"...
Page 38: Save And Apply Changes
Figure 11: UCM6100 Web GUI Language SAVE AND APPLY CHANGES Click on "Save" button after configuring the web GUI options in one page. After saving all the changes, make sure click on "Apply Changes" button on the upper right of the web page to submit all the changes. If the change requires reboot to take effect, a prompted message will pop up for you to reboot the device.
Page 39: System Settings
GUI->Settings->Network Settings page to configure LAN settings, WAN settings (UCM6102 only), 802.1X and Port Forwarding (UCM6102 only). BASIC SETTINGS Please refer to the following tables for basic network configuration parameters on UCM6102, UCM6104, and UCM6108/UCM6116 respectively. Table 7: UCM6102 Network Settings->Basic Settings Select "Route", "Switch"...
Page 40 Both ports can be used for uplink connection. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" for this interface. Preferred DNS Server Enter the preferred DNS server address. WAN (when "Method"...
Page 41: Table 8: Ucm6104 Network Settings->Basic Settings
LAN 1 / LAN 2 (when Method is set to "Dual") If "Dual" is selected as "Method", users will need assign the default interface to be LAN 1 (mapped to UCM6102 WAN port) or LAN 2 (mapped to UCM6102 LAN Default Interface port) and then configure network settings for LAN 1/LAN 2.
Page 42 default interface in option "Default Interface". Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" for this interface. Preferred DNS Server Enter the preferred DNS server address. LAN (when Method is set to "Switch") IP Method Select DHCP, Static IP, or PPPoE.
Page 43: Static Routes
Priority Value value is 0. 802.1X The UCM6100 provides users 802.1X settings for LAN port and WAN port (WAN port: UCM6102 only). Table 10: UCM6100 Network Settings->802.1X Select 802.1X mode. The default setting is "Disable". The supported 802.1X mode are: ...
Page 44: Table 11: Ucm6100 Network Settings->Static Routes
Specify the network interface on the UCM6100 to reach the destination using the static route. Interface For UCM6102, LAN interface is eth0; WAN interface is eth1. For UCM6104, LAN1 interface is eth0; WAN interface is eth1. For UCM6108/UCM6116, only LAN interface is available.
Page 45: Port Forwording (Ucm6102 Only)
PORT FORWORDING (UCM6102 ONLY) The UCM6102 network interface supports router functions which provides users the ability to do port forwarding. If the UCM6102 LAN mode is set to "Route" under web GUI->Settings->Network Settings- >Basic Settings page, port forwarding is available for configuration.
Page 46: Table 14: Typical Firewall Settings
SYN-Flood Defense default setting is disabled. To enable or disable it, click on the check box for Enable the LAN or WAN (UCM6102 only) interface. Enable to prevent Ping-of-Death attack to the device. The default setting is Ping-of-Death disabled. To enable or disable it, click on the check box for the LAN or WAN Defense Enable (UCM6102 only) interface.
Page 47: Table 15: Firewall Rule Settings
 REJECT  DROP Select the traffic type.  Type If selected, users will need specify the network interface "LAN" or "WAN" (for UCM6102 only) for the incoming traffic.  Select the service type.    Telnet  TFTP ...
Page 48: Dynamic Defense
UCM6102 can be monitored, which helps prevent massive connection attempts or brute force attacks to the device. The blacklist can be created and updated by the UCM6102 firewall, which will then be displayed in the web page. Please refer to the following table for dynamic defense options on the UCM6102.
Page 49: Fail2Ban
FAIL2BAN Fail2Ban feature on the UCM6100 provides intrusion detection and prevention for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE. Once the entry is detected within "Max Retry Duration", the UCM6100 will take action to forbid the host for certain period as defined in "Banned Duration". This feature helps prevent SIP brute force attacks to the PBX system.
Page 50: Ldap Server
All the phonebooks in the UCM6100 LDAP server have the same Base DN "dc=pbx,dc=com". If users have the Grandstream phone provisioned by the UCM6100, the LDAP directory has been set up on the phone and can be used right away for users to access all phonebooks.
Page 51: Figure 13: Ldap Server Configurations
Figure 13: LDAP Server Configurations The UCM6100 LDAP server supports anonymous access (read-only) by default. Therefore the LDAP client doesn't have to configure username and password to access the phonebook directory. The "Root DN" and "Root Password" here are for LDAP management and configuration where users will need provide for authentication purpose before modifying the LDAP information.
Page 52: Ldap Phonebook
Figure 15: Default LDAP Phonebook Attributes LDAP PHONEBOOK Users could use the default phonebook, edit the default phonebook as well as add new phonebook on the LDAP server. The first phonebook with default phonebook dn "ou=pbx,dc=pbx,dc=com" displayed on the LDAP server page is for extensions in this PBX. Users cannot add or delete contacts directly. The contacts information will need to be modified via Web GUI->PBX->Basic/Call Routes->Extensions first.
Page 53: Ldap Client Configurations
Configure the "Phonebook Prefix" first. The "Phonebook DN" will be automatically filled in. For example, if configuring "Phonebook Prefix" "people", "Phonebook DN" will filled with "ou=people,dc=pbx,dc=com". Once added, users can select to edit the phonebook attributes and contact list (see figure below), or select to delete the phonebook.
Page 54: Figure 18: Gxp2200 Ldap Phonebook Configuration
To configure Grandstream IP phones as the LDAP client, please refer to the following example: Server Address: The IP address or domain name of the UCM6100 Base DN: dc=pbx,dc=com User Name: Please leave this field empty Password: Please leave this field empty...
Page 55: Http Server
HTTP SERVER The UCM6100 embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a Web browser such as Microsoft IE, Mozilla Firefox and Google Chrome. By default, the PBX can be accessed via HTTPS using Port 8089 (e.g., https://192.168.40.50:8089).
Page 56: Time Settings
Specify the domain name to be used in the Email when using type Domain "MTA". Server Specify the SMTP server when using type "Client". Username is required when using type "Client". Normally it's the Email Username address. Password to login for the above Username (Email address) is required Password when using type "Client".
Page 57: Table 20: Time Auto Updating
The current system time on the UCM6100 is displayed on the upper right of the web page. It can also be found under Web GUI->Status->System Status->General. To configure the UCM6100 to update time automatically, go to Web GUI->Settings->Time Settings- >Time Auto Updating. Note: The configurations under Web GUI->Settings->Time Settings->Time Auto Updating page require reboot to take effect.
Page 58: Set Time Manually
This indicates a time zone with 6 hours offset and 1 hour ahead for DST, which is U.S central time. If it is positive (+), the local time zone is west of the Prime Meridian (A.K.A: International or Greenwich Meridian); If it is negative (-), the local time zone is east.
Page 59: Office Time
OFFICE TIME On the UCM6100, the system administrator can define "office time", which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule. To configure office time, go to Web GUI->Settings->Time Settings->Office Time. Click on "Create New Office Time" to create an office time.
Page 60: Holiday
Select "Start Time", "End Time" and the day for the "Week" for the office time. The system administrator can also define month and day of the month as advanced options. Once done, click on "Save" and then "Apply Change" for the office time to take effect. The office time will be listed in the web page as the figure shows below.
Page 61: Table 22: Create New Holiday
Figure 23: Create New Holiday Table 22: Create New Holiday Name Specify the holiday name to identify this holiday. Holiday Memo Create a note for the holiday. Month Select the month for the holiday. Select the day for the holiday. Check this option to show advanced options.
Page 62: Ntp Server
Click on "Delete Selected Holidays" to delete multiple selected holidays at once. Note: For more details on how to use office time and holiday, please refer to the link below: http://www.grandstream.com/products/ucm_series/ucm61xx/documents/how_to_use_office_time_and_hol iday_ucm6100.pdf NTP SERVER The UCM6100 can be used as a NTP server for the NTP clients to synchronize their time with. To configure the UCM6100 as the NTP server, set "Enable NTP server"...
Page 63: Provisioning
 Global This is the lowest layer. Users can configure the most basic options that could apply to all Grandstream SIP devices during provisioning via Zero config.  Model In this layer, users can define model-specific options for the configuration template.
Page 64: Auto Provisioning Settings
UCM6100 by going through the three layers. This configuration architecture allows users to set up and manage the Grandstream end point devices in the same LAN area in a centralized way.
Page 65: Figure 26: Ucm6100 Zero Config
 DHCP OPTION 66 This method should be used on the UCM6102 because only the UCM6102 has WAN and LAN port with LAN port supporting the router function. When the phone restarts (by default DHCP Option 66 is turned on), it will send out a DHCP DISCOVER request. The UCM6102 receives it and returns DHCP OFFER with the config server path URL in Option 66, for example, https://192.168.2.1:8089/zccgi/.
Page 66: Table 23: Auto Provision Settings
Figure 27: Auto Provision Settings Table 23: Auto Provision Settings Enable or disable the zero config feature on the PBX. The default setting Enable Zero Config is enabled. By default, this is disabled. If disabled, when SIP device boots up, the UCM6100 will not send the SIP device the URL to download the config file and therefore the SIP device will not be automatically provisioned by the UCM6100.
Page 67: Discovery
the device's request. This feature is for the GXP series phones that support selecting extension to be provisioned via phone's LCD. The default setting is disabled. Click on the link "Pick Extension Segment" to specify the extension list to be sent to the device. The default range is 4000 to 4999. Pick Extension Pick Extension Segment Segment range can be defined in web UI->PBX->Internal Options- >General page->Extension Preference section: "Pick Extensions".
Page 68: Global Configuration
GLOBAL POLICY Global configuration will apply to all the connected Grandstream SIP end point devices in the same LAN with the UCM6100 no matter what the Grandstream device model it is. It is divided into two levels:  Web UI->PBX->Zero Config->Global Policy ...
Page 69: Table 24: Global Policy Parameters: Localization
 Localization: configure display language, data and time.  Contact List: configure LDAP and XML phonebook download.  Maintenance: configure upgrading, web access, Telnet/SSH access and syslog.  Network Settings: configure IP address, QoS and STUN settings.  Customization: customize LCD screen wallpaper for the supported models. Figure 30: Discovered Devices Select the checkbox on the left of the parameter you would like to configure to active the dropdown list for this parameter.
Page 70: Table 25: Global Policy Parameters: Contact List
Base DN  dc=grandstream, dc=com  ou=Boston, dc=grandstream, dc=com Configure the bind "Username" for querying LDAP servers. The field can User Name be left blank if the LDAP server allows anonymous binds. Configure the bind "Password" for querying LDAP servers. The field can Password be left blank if the LDAP server allows anonymous binds.
Page 71: Table 26: Global Policy Parameters: Maintenance
Specify the maximum number of results to be returned by the LDAP Max Hits server. Valid range is 1 to 3000. The default value is 50. Specify the interval (in seconds) for the server to process the request and Search Timeout client waits for server to return.
Page 72 If configured, only the firmware with the matching encrypted prefix will be File Prefix downloaded and flashed into the phone. If configured, only the configuration file with the matching encrypted File Posfix postfix will be downloaded and flashed into the phone. If DHCP option 43 or 66 is enabled on the LAN side, the TFTP server Allow DHCP Option 43/66 can be redirected.
Page 73: Table 27: Global Policy Parameters: Network Settings
Table 27: Global Policy Parameters: Network Settings Basic Settings Configure how the SIP end device shall obtain the IP address. DHCP or PPPoE can be selected.  DHCP Once selected, users can specify the Host Name (option 12) of the SIP end device as DHCP client, and Vendor Class ID (option 60) IP Address used by the client and server to exchange vendor class ID...
Page 74: Global Templates
If "URL" is selected as source, specify the URL of the wallpaper file. If "Local UCM Server" is selected as source, click to upload wallpaper file to the UCM6100. Check this option if the SIP end device shall use 480 x 272 resolution for the LCD screen wallpaper.
Page 75: Table 29: Create New Template
Table 29: Create New Template Template Name Create a name to identify this global template. Description Provide a description for the global template. This is optional. Enabled Check this option to enable the global template.  Click on to edit the global template. The window for editing global template is shown in the following figure.
Page 76: Model Configuration
 Click on “Create New Template” to add a model template. Table 30: Create New Model Template Select a model to apply this template. The supported Grandstream Model models are listed in the dropdown list for selection. Template Name Create a name for the model template.
Page 77: Figure 32: Edit Model Template
 Click on to edit the model template. The editing window for model template is shown in the following figure. In the “Options” field, enter the option name key word, the option that contains the key word will be listed. User could then select the option and click on “Add Option”...
Page 78: Device Configuration
DEVICE CONFIGURATION On web GUI, page PBX->Zero Config->Zero Config, users could create new device, delete existing device(s), make special configuration for a single device, or send NOTIFY to existing device(s). CREATE NEW DEVICE Users could also directly create a new device and configure basic settings before the device is discovered by the UCM6100.
Page 79: Manage Devices
MANAGE DEVICES The device manually created or discovered from Auto Discover will be listed in the web UI->PBX->Zero Config->Zero Config page. Users can see the devices with their MAC address, IP address, vendor, model and etc. Figure 34: Manage Devices ...
Page 80: Figure 35: Edit Device
Figure 35: Edit Device (1) Global Policy This is the lowest level configuration. The global policy configured in web UI->PBX->Zero Config->Global Policy will be applied here. Clicking on “Modify Global Policy” to redirect to page PBX->Zero Config->Global Policy. (2) Global Templates Select a global template to be used for the device and click on to add.
Page 81: Figure 36: Edit Customize Device Settings
The following figure shows setting P value “1362” to “en”, which means the display language on the LCD is set to English. For P value information of different models, please refer to configuration template here http://www.grandstream.com/support/tools. Firmware Version 1.0.7.11...
Page 82: Figure 37: Add P Value In Customize Device Settings
Figure 37: Add P Value in Customize Device Settings After the above configurations, save the changes and go back to web UI->PBX->Zero Config->Zero Config page. Users could then click on to send NOTIFY to the SIP end point device and trigger the provisioning process.
Page 83: Sample Application
SAMPLE APPLICATION Assuming in a small business office where there are 8 GXP2140 phones used by customer support and 1 GXV3275 phone used by customer support supervisor. 3 of the 8 customer support members speak Spanish and the rest speak English. We could deploy the following configurations to provisioning the office phones for the customer support team.
Page 84: Figure 40: Zero Config Sample - Device Preview 1
5. After 9 devices are powered up and connected to the LAN network, use “Auto Discover” function or “Create New Device” function to add the devices to the device list on web UI->PBX->Zero Config- >Zero Config. 6. On web GUI->PBX->Zero Config->Zero Config page, users could identify the devices by their MAC addresses or IP addresses displayed on the list.
Page 85: Figure 41: Zero Config Sample - Device Preview 2
Figure 41: Zero Config Sample - Device Preview 2 “ ○ Select “Spanish Support Template” in Model Template”. The preview of the device settings is displayed on the right side and we can see the language is set to “Español” since Model Template has the higher priority for the option “Language”, which overrides the value configured in default model template.
Page 86: Figure 42: Zero Config Sample - Device Preview 3
Figure 42: Zero Config Sample - Device Preview 3 10. Click on “Apply Changes” to apply saved changes. 11. On the web UI->PBX->Zero Config->Zero Config page, click on to send NOTIFY to trigger the device to download config file from UCM6100. Now all the 9 phones in the network will be provisioned with an unique extension registered on the UCM6100.
Page 87: Extensions
EXTENSIONS CREATE NEW USER CREATE NEW SIP EXTENSION To manually create new SIP user, go to Web GUI->PBX->Basic/Call Routes->Extensions. Click on "Create New User"->"Create New SIP Extension" and a new dialog window will show for users to fill in the extension information.
Page 88 “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Note:  “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period.  Specific time can be configured on the bottom of the extension configuration dialog.
Page 89 forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6100, which can be configured in the global ring timeout setting under web GUI->Internal Options->IVR Prompt: General Preference. The valid range is between 5 seconds and 600 seconds.
Page 90 devices hidden behind NAT (e.g., broadband router). If there is one-way audio issue, usually it's related to NAT configuration or Firewall's support of SIP and RTP ports. The default setting is enabled. By default, the UCM6100 will route the media steams from SIP endpoints through itself.
Page 91: Create New Iax Extension
Note: If enabled, Fax Pass-through cannot be used. If enabled, users will not need enter the "PIN Set" required by the Skip Trunk Auth outbound rule to make outbound calls. The default setting is "No". Dial Trunk Password Configure personal password when making outbound calls via trunk. This option controls how the extension can be used on devices within different types of network.
Page 92 "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default setting is "Internal". Note: Users need to have the same level as or higher level than an outbound rule's privilege in order to make outbound calls using this rule. Configure the password for the user.
Page 93 time.  Office Time and Holiday could be configured on page Settings- >Time Settings->Office Time/Holiday page. Configure the Call Forward Busy target number. If not configured, the Call Forward Busy Call Forward Busy feature is deactivated. The default setting is deactivated.
Page 94 Configure the first name of the user. The first name can contain First Name characters, letters, digits and _. Configure the last name of the user. The last name can contain Last Name characters, letters, digits and _. Fill in the Email address for the user. Voicemail will be sent to this Email Email Address address.
Page 95: Create New Fxs Extension
three subnet addresses can be specified.  A Specific IP Address Only the device on the specific IP address can register this extension. The default setting is "Allow All". Select audio and video codec for the extension. The available codecs Codec Preference are: PCMU, PCMA, GSM, AAL2-G.726-32, G,726, G.722, G.729, G.723, ILBC, ADPCM, H.264, H.263 and H.263p.
Page 96 Configure the Call Forward Unconditional target number. If not Call Forward Unconditional configured, the Call Forward Unconditional feature is deactivated. The default setting is deactivated. Select time condition for Call Forward Unconditional. CFU takes effect only during the selected time condition. The available time condition are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday”...
Page 97 configuration dialog. Scroll down the add Time Condition for specific time.  Office Time and Holiday could be configured on page Settings- >Time Settings->Office Time/Holiday page. Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled).
Page 98 Analog Settings Configure to enable/disable call waiting feature. The default setting is Call Waiting "No". If configured, the # key can be used as SNED key after dialing the User # as SEND number on the analog phone. The default setting is "Yes". Configure the RX gain for the receiving channel of analog FXS port.
Page 99: Batch Add Extensions
Note: If enabled, Fax Pass-through cannot be used. If enabled, users will not need enter the "PIN Set" required by the Skip Trunk Auth outbound rule to make outbound calls. The default setting is "No". Dial Trunk Password Configure personal password when making outbound calls via trunk. Specific Time Time Condition Click on add Time Condition to configure specific time for this extension.
Page 100  Enter a password to be used on all the extensions in the batch. Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6100, which can be configured in the global ring timeout setting Ring Timeout under web GUI->Internal Options->IVR Prompt: General Preference.
Page 101 If enabled, empty SDP packet will be sent to the SIP server periodically Enable Keep-alive to keep the NAT port open. The default setting is "Yes". Configure the number of seconds for the host to be up for Keep-alive. Keep-alive Frequency The default setting is 60 seconds.
Page 102: Batch Add Iax Extensions
BATCH ADD IAX EXTENSIONS Under Web GUI->PBX->Basic/Call Routes->Extensions, click on "Batch Add Extensions"->"Batch Add IAX Extensions". Table 35: Batch Add IAX Extension Parameters General Configure the starting extension number of the batch of extensions to be Start Extension added. Create Number Specify the number of extensions to be added.
Page 103 setting is disabled. The recording files can be accessed under web GUI- >CDR->Recording Files. When user dials voicemail code, the password verification IVR is Skip Voicemail Password skipped. If enabled, this would allow one-button voicemail access. By Verification default this option is disabled. IAX Settings Configure the maximum number of calls allowed for each remote IP Max Number of Calls...
Page 104: Edit Extension
EDIT EXTENSION All the UCM6100 extensions are listed under Web GUI->PBX->Basic/Call Routes->Extensions, with status, Extension, CallerID Name, Technology (SIP, IAX and FXS), IP and Port. Each extension has a checkbox for users to "Modify Selected Extensions" or "Delete Selected Extensions". Also, options "Edit" , "Reboot"...
Page 105: Export Extensions
EXPORT EXTENSIONS The extensions configured on the UCM6100 can be exported to csv format file with selected technology "SIP", "IAX" or "FXS". Click on "Export Extensions" button and select technology in the prompt below. Figure 43: Export Extensions The exported csv file can be serve as a template for users to fill in desired extension information to be imported to the UCM6100.
Page 106 4. Select the option in "On Duplicate Extension" to define how the duplicate extension(s) in the imported csv file should be treated by the PBX.  Skip: Duplicate extensions in the csv file will be skipped. The PBX will keep the current extension information as previously configured without change.
Page 107: Trunks
ANALOG TRUNK CONFIGURATION The analog trunk options are listed in the table below. Table 36: Analog Trunk Configuration Parameters Select the channel for the analog trunk.  UCM6102: 2 channels  Channels UCM6104: 4 channels  UCM6108: 8 channels ...
Page 108 polarity reversal is used for signaling the disconnection of a phone line and the call will be considered as “hangup” on a polarity reversal. The default setting is “No”. When FXO port answers the call, FXS may send a Polarity Reversal. If this interval is shorter than the value of “Polarity on Answer Delay”, the Polarity on Answer Delay Polarity Reversal will be ignored.
Page 109: Pstn Detection
If "Busy Detection" is enabled, users can specify the number of busy tones to be played before hanging up. The default setting is 2. Better Busy Tone Count results might be achieved if set to 4, 6 or even 8. Please note that the higher the number is, the more time is needed to hangup the channel.
Page 110: Figure 45: Ucm6100 Fxo Tone Settings
be answered and up for about 1 minute. Once done, the detecting result will show and can be used for the UCM6100 settings. 1. Go to UCM6100 web GUI->PBX->Basic/Call Routes->Analog Trunks page. 2. Click to edit the analog trunk created for the FXO port. 3.
Page 111: Figure 47: Ucm6100 Pstn Detection: Auto Detect
Detect Model: Auto Detect. Source Channel: The source channel to be detected. Destination Channel: The channel to help detecting. For example, the second FXO port. Destination Number: The number to be dialed for detecting. This number must be the actual PSTN number for the FXO port used as the destination channel.
Page 112: Table 37: Pstn Detection For Analog Trunk
5. Click "Detect" to start detecting. The source channel will initiate a call to the destination number. For "Auto Detect", the call will be automatically answered. For "Semi-auto Detect", the UCM6100 web GUI will display prompt to notify the user to answer or hang up the call to finish the detecting process. 6.
Page 113: Voip Trunks
VOIP TRUNKS VoIP trunks can be configured in UCM6100 under Web GUI->PBX->Basic/Call Routes->VoIP Trunks. Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and Options to edit/detect the trunk.  Click on "Create New SIP Trunk" or "Create New IAX Trunk" to add a new VoIP trunk. ...
Page 114 Auth ID Enter the Authentication ID for "Register SIP Trunk" type. Enter the IP address or URL of the outbound proxy for "Register SIP Outbound Proxy Trunk" type. Enable automatic recording for the calls using this trunk (for SIP trunk Auto Record only).
Page 115  If the above two are missing, the "Global Outbound CID" defined in Web GUI->PBX->Internal Options->General will be used. Configure the name of the caller to be displayed when the extension has CallerID Name no CallerID Name configured. Select audio and video codec for the VoIP trunk. The available codecs Codec Preference are: PCMU, PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, ILBC, ADPCM, H.264, H.263, H.263p.
Page 116 If enabled, the local UCM6100 will automatically provide and update the local LDAP contacts to the remote UCM6100 SIP peer trunk. In order to Sync LDAP Enable ensure successful synchronization, the remote UCM6100 peer also needs to enable this option on the SIP peer trunk. The default setting is "No".
Page 117 Configure whether to register the trunk to the external server or not. The Need Registration default setting is Yes. Username Enter the username to register to the trunk from the provider. Password Enter the password to register to the trunk from the provider. This is the authentication ID for the UCM6100 to register to the trunk if Auth ID required by the provider.
Page 118: Table 39: Iax Trunk Configuration Parameters
to check if the device is still online. The default setting is "No". When "Enable Qualify" option is set to "Yes", configure the timeout (in Qualify Timeout ms) for the Qualify SIP message. If no response is received within the timeout, the device is considered offline.
Page 119 If enabled, the trunk CID will not be overridden by extension's CID when Keep Trunk CID the extension has CID configured. The default setting is "No". Disable This Trunk If selected, the trunk will be disabled. Configure the Caller ID. This is the number that the trunk will try to use when making outbound calls.
Page 120 trunk. When enabled, it can avoid overridden by extension's CID if the Keep Trunk CID extension has CID configured. The default setting is enabled. Disable This Trunk If selected, the trunk will be disabled. Configure the Caller ID. This is the number that the trunk will try to use when making outbound calls.
Page 121: Direct Outward Dialing (Dod)
Direct Outward Dialing (DOD) The UCM6100 provides Direct Outward Dialing (DOD) which is a service of a local phone company (or local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines directly. Example of how DOD is used: Company ABC has a SIP trunk.
Page 122: Figure 50: Edit Dod
Once completed, the user will return to the EDIT DOD page that shows all the extensions that are associated to a particular DOD. Figure 50: Edit DOD Firmware Version 1.0.7.11 UCM6100 Series IP PBX User Manual Page 120 of 233...
Page 123: Sla Station
SLA STATION Starting from 1.0.7.10, the UCM6100 supports SLA that allows mapping the key with LED on a multi-line phone to different external lines. When there is an incoming call and the phone starts to ring, the LED on the key will flash in red and the call can be picked up by pressing this key. This allows users to know if the line is occupied or not.
Page 124: Sample Configuration
Configure the time (in seconds) to ring the station before the call is Ring Timeout considered unanswered. No timeout is set by default. If set to 0, there will be no timeout. Configure the time (in seconds) for delay before ringing the station when Ring Delay a call first coming in on the shared line.
Page 125: Figure 52: Enable Sla Mode For Analog Trunk
Figure 52: Enable SLA Mode for Analog Trunk Click on “Save”. The analog trunk will be listed with trunk mode “SLA”. Figure 53: Analog Trunk with SLA Mode Enabled 2. On the UCM6100, go to web UI->Basic/Call Routes->SLA Station page, click on “Create New SLA Station”.
Page 126: Figure 55: Sla Example - Mpk Configuration
3. On the SIP phone 1, configure to register UCM6100 extension 1002. Configure the MPK as BLF mode and the value must be set to “extension_trunkname”, which is 1002_fxo1 in this case. 4. On the SIP phone 2, configure to register UCM6100 extension 1005. Configure the MPK as BLF mode and value must be set to “extension_trunkname”, which is 1005_fxo1 in this case.
Page 127: Call Routes
CALL ROUTES OUTBOUND ROUTES In the UCM6100, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g., "Local" 7-digit dials through a FXO while "Long distance"...
Page 128 outbound route. Configure the maximum duration of the call (in seconds). The default Maximum Call Duration setting is 0, which means no limite. Configure the warning time for the call using this outbound route. If set to Warning Time x seconds, the warning tone will be played to the caller when x seconds are left to end the call.
Page 129: Inbound Routes
Send This Call Through Trunk Use Trunk Select the trunk for this outbound rule. Allows the user to specify the number of digits that will be stripped from the beginning of the dialed string before the call is placed via the selected trunk.
Page 130: Inbound Rule Configurations
 Click on to delete the inbound route. INBOUND RULE CONFIGURATIONS Table 42: Inbound Rule Configuration Parameters Trunks Select the trunk to configure the inbound rule.  All patterns are prefixed with the "_".  Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9.
Page 131: Blacklist Configurations
destination". If the dialed number matches the DID pattern, the call will be allowed to go through. Configure the number of digits to be stripped from the beginning of the Strip DID. This option shows up only when "By DID" is selected. This option shows up only when “By DID”...
Page 132: Figure 56: Blacklist Configuration Parameters
Figure 56: Blacklist Configuration Parameters  To add blacklist number in batch, click on to upload blacklist file in csv format. The supported csv format is as below. Figure 57: Blacklist csv File Note: Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' (default: *40) and "Blacklist Remove"...
Page 133: Conference Bridge
CONFERENCE BRIDGE The UCM6100 supports conference bridge allowing multiple bridges used at the same time:  UCM6102/6104 supports up to 3 conference bridges allowing up to 25 simultaneous PSTN or IP participants.  UCM6108/6116 supports up to 6 conference bridges allowing up to 32 simultaneous PSTN or IP participants.
Page 134 call. Note:  If "Public Mode" is enabled, the password is not required to join the conference bridge thus this field is invalid.  The password has to be at least 4 characters. If enabled, conference participant could press the * key to access the Enable Caller Menu conference bridge menu.
Page 135: Join A Conference Call
If enabled, the UCM6100 will play Hold music when there is only one Play Hold Music user in the conference. The default setting is "No". Select the music on hold class to be played in conference call. Music On Music On Hold Hold class can be set up under web UI->PBX->Internal Options- >Music On Hold.
Page 136: During The Conference
A conference participant can invite other parties to the conference by dialing from the phone during the conference call. Please make sure option "Enable User Invite" is turned on for the conference bridge first. Enter 0 or 1 during the conference call. Follow the voice prompt to input the number of the party you would like to invite.
Page 137: Record Conference
Table 44: Conference Caller IVR Menu Conference Administrator IVR Menu Mute/unmute yourself. Lock/unlock the conference bridge. Kick the last joined user from the conference. Decrease the volume of the conference call. Decrease your volume. Increase the volume of the conference call. Increase your volume.
Page 138: Figure 59: Conference Recording
To record the conference call, when the conference bridge is in idle, enable "Record Conference" from the conference bridge configuration dialog. Save the setting and apply the change. When the conference call starts, the call will be automatically recorded in .wav format. The recording files will be listed as below once available.
Page 139: Ivr
CONFIGURE IVR IVR configurations can be accessed under the UCM6100 Web GUI->PBX->Call Features->IVR. Users could create, edit, view and delete an IVR.  Click on "Create New IVR" to add a new IVR.  Click on to edit the IVR configuration. ...
Page 140 the timeout, a timeout prompt will be played. The default setting is 10 seconds. Response Timeout Prompt Select the prompt message to be played when timeout occurs. Select the prompt message to be played when an invalid extension is Invalid Prompt pressed.
Page 141: Create Custom Prompt
CREATE CUSTOM PROMPT To record new IVR prompt or upload IVR prompt to be used in IVR, click on “Prompt” next to the “Welcome Prompt” option and the users will be redirected to Custom Prompt page. Or users could go to Web GUI->PBX->Internal Options->Custom Prompt page directly.
Page 142: Upload Custom Prompt
 Select the extension to receive the call from the UCM6100 to record the IVR prompt.  Click the “Record” button. A request will be sent to the UCM6100. The UCM6100 will then call the extension for recording the IVR prompt from the phone. ...
Page 143: Language Settings For Voice Prompt
English (United States) and Chinese voice prompts are built in with the UCM6100 already. The other languages provided by Grandstream can be downloaded and installed from the UCM6100 web GUI directly. Additionally, users could customize their own voice prompts, package them and upload to the UCM6100.
Page 144: Figure 64: Voice Prompt Package List
Figure 64: Voice Prompt Package List Click on to download the language to the UCM6100. The installation will be automatically started once the downloading is finished. Figure 65: New Voice Prompt Language Added A new language option will be displayed after successfully installed. Users then could select it to apply in the UCM6100 system voice prompt or delete it from the UCM6100.
Page 145: Voicemail
VOICEMAIL CONFIGURE VOICEMAIL If the voicemail is enabled for UCM6100 extensions, the configurations of the voicemail can be globally set up and managed under Web GUI->PBX->Call Features->Voicemail. Table 46: Voicemail Settings Configure the maximum number of seconds for the voicemail greeting. Max Greeting The default setting is 60 seconds.
Page 146: Voicemail Email Settings
announced at the beginning of the voicemail message. The default setting is "No". If enabled, the message duration will be announced at the beginning of Announce Message Duration the voicemail message. The default setting is "No". If enabled, a brief introduction (received time, received from, and etc) of Play Envelope each message will be played when accessed from the voicemail application.
Page 147: Configure Voicemail Group
Table 47: Voicemail Email Settings If enabled, voicemails will be sent to user's Email address. The default Attach Recordings to E-Mail setting is "Yes". Fill in the "Subject:" and "Message:" content, to be used in the Email when sending to the user. The template variables are: ...
Page 148: Table 48: Voicemail Group Settings
Table 48: Voicemail Group Settings Enter the Voicemail Group Extension. The voicemail messages left to Extension this extension will be forwarded to all the voicemail group members. Configure the Name to identify the voicemail group. Letters, digits, _ and Name - are allowed.
Page 149: Ring Group
RING GROUP The UCM6100 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6100. CONFIGURE RING GROUP Ring group settings can be accessed via Web GUI->PBX->Call Features->Ring Group. Figure 68: Ring Group ...
Page 150: Figure 69: Ring Group Configuration
to the highest level. This option is to set a custom prompt for a ring group to announce to caller. Click on ‘Prompt’, it will direct to the page PBX->Internal Options- Custom Prompt >Custom Prompt, where users could record new prompt or upload prompt files.
Page 151: Paging And Intercom Group
PAGING AND INTERCOM GROUP The UCM6100 paging and intercom can be used via feature code to a single extension or a paging/intercom group. This sections describes the configuration of paging/intercom group under Web GUI->PBX->Call Features->Paging/Intercom. CONFIGURE PAGING/INTERCOM GROUP  Click on "Create New Paging/Intercom Group" to add paging/intercom group. Figure 70: Paging/Intercom Group Table 50: Paging/Intercom Group Configuration Parameters Name...
Page 152: Figure 71: Page/Intercom Group Settings
 Click on to edit the paging/intercom group.  Click on to delete the paging/intercom group.  Click on "Paging/Intercom Group Settings" to edit Alert-Info Header. This header will be included in the SIP INVITE message sent to the callee in paging/intercom call. Figure 71: Page/Intercom Group Settings ...
Page 153: Call Queue
CALL QUEUE The UCM6100 supports call queue by using static agents or dynamic agents. This sections describes the configuration of call queue under Web GUI->PBX->Call Features->Call Queue. CONFIGURE CALL QUEUE Call queue settings can be accessed via Web GUI->PBX->Call Features->Call Queue. Figure 72: Call Queue ...
Page 154  Fewest Calls Ring the agent with the fewest completed calls.  Random Ring a random agent.  Round Robin Ring the agents in Round Robin scheduling with memory. The default setting is "Ring All". Select the Music On Hold class for the call queue. Music On Hold Note: Music On Hold classes can be managed from Web GUI->...
Page 155 log in. The default setting is disabled. Configure the number of seconds an agent will ring before the call goes Ring Time Out to the next agent. The default setting is 15 seconds. Configure the number of seconds before a new call can ring the queue Wrapup Time after the last call on the agent is completed.
Page 156: Figure 73: Agent Login Settings
Figure 73: Agent Login Settings For example, if the call queue extension is 6500, Agent Login Extension Postfix is * and Agent Logout Extension Postfix is **, users could dial 6500* to login to the call queue as dynamic agent and dial 6500** to logout from the call queue.
Page 157: Extension Groups
EXTENSION GROUPS The UCM6100 extension group feature allows users to assign and categorize extensions in different groups to better manage the configurations on the UCM6100. For example, when configuring "Enable Filter on Source Caller ID", users could select a group instead of each person's extension to assign. This feature simplifies the configuration process and helps manage and categorize the extensions for business environment.
Page 158: Use Extension Groups
USE EXTENSION GROUPS Here is an example where the extension group can be used. Go to Web GUI->PBX->Basic/Call Routes- >Outbound Routes and select "Enable Filter on Source Caller ID". Both single extensions and extension groups will show up for users to select. Figure 75: Select Extension Group in Outbound Route Firmware Version 1.0.7.11 UCM6100 Series IP PBX User Manual...
Page 159: Pickup Groups
PICKUP GROUPS The UCM6100 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8). CONFIGURE PICKUP GROUPS Pickup groups can be configured via Web GUI->PBX->Call Features->Pickup Groups. ...
Page 160: Figure 77: Edit Pickup Feature Code
The default pickup feature code is *8. Figure 77: Edit Pickup Feature Code Firmware Version 1.0.7.11 UCM6100 Series IP PBX User Manual Page 158 of 233...
Page 161: Music On Hold
MUSIC ON HOLD Music On Hold settings can be accessed via Web GUI->PBX->Internal Options->Music On Hold. In this page, users could configure music on hold class and upload music files. The "default" Music On Hold class already has 5 audio files defined for users to use. Figure 78: Music On Hold Default Class ...
Page 162 Note: Once the MOH file is deleted, there are two ways to recover the music files.  Users could download the MOH file from this link: http://downloads.asterisk.org/pub/telephony/sounds/releases/asterisk-moh-opsound-wav-2.03.tar.gz After downloading and unzip the pack, users could then upload the music files to UCM. ...
Page 163: Fax/T.38
FAX/T.38 The UCM6100 supports T.30/T.38 Fax and Fax Pass-through. It can convert the received Fax to PDF format and send it to the configured Email address. Fax/T.38 settings can be accessed via Web GUI- >PBX->Internal Options->FAX/T.38. The list of received Fax files will be displayed in the same web page for users to view, retrieve and delete.
Page 164: Sample Configuration To Receive Fax From Pstn Line
 Click on to edit the Fax extension.  Click on to delete the Fax extension. SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE The following instructions describes how to use the UCM6100 to receive Fax from PSTN line on the Fax machine connected to the UCM6100 FXS port.
Page 165: Figure 80: Configure Extension For Fax Machine
Figure 80: Configure Extension for Fax Machine 7. Go to web GUI->PBX->Basic/Call Routes->Inbound Routes page. 8. Create an inbound route to use the Fax analog trunk. Select the created extension for Fax machine in step 4 as the default destination. Figure 81: Configure Inbound Rule for Fax Now the Fax configuration is done.
Page 166: Sample Configuration For Fax-To-Email
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL The following instructions describes a sample configuration on how to use Fax-to-Email feature on the UCM6100. 1. Connect PSTN line to the UCM6100 FXO port. 2. Go to UCM6100 web GUI->Internal Options->Fax/T.38 page. Create a new Fax extension. Figure 82: Create Fax Extension 3.
Page 167: Follow Me
FOLLOW ME Follow Me is a feature on the UCM6100 that allows users to direct calls to other phone numbers and have them ring all at once or one after the other. Calls can be directed to users’ home phone, office phone, mobile and etc.
Page 168: Table 53: Follow Me Settings
 Once created, it will be displayed on the follow me web page list. Click on to edit the Follow Me configuration. Click on to delete the Follow Me. The following table shows the Follow Me configuration parameters. Table 53: Follow Me Settings Enable Configure to enable or disable Follow Me for this user.
Page 169: One-Key Dial
ONE-KEY DIAL The UCM6100 supports One-Key Dial that allows users to call a certain destination by pressing one digit 0 to 9 on the keypad. This creates a system-wide speed dial access for all the extensions on the UCM6100. To enable One-Key Dial, on the UCM6100 web GUI, go to page PBX->Call Features->One-Key Dial. Figure 86: Configure One-Key Dial User should first decide a digit used for One-Key Dial and check the option “Enable Destination”...
Page 170: Figure 87: One-Key Dial Destinations
Figure 87: One-Key Dial Destinations Firmware Version 1.0.7.11 UCM6100 Series IP PBX User Manual Page 168 of 233...
Page 171: Disa
DISA The UCM6100 supports DISA to be used in IVR or inbound route. Before using it, create new DISA under web GUI->Call Features->DISA.  Click on "Create New IVR" to add a new DISA.  Click on to edit the DISA configuration. ...
Page 172 route's privilege level, the call will be allowed to go through. Configure the maximum amount of time the UCM6100 will wait before Response Timeout hanging up if the user dials an incomplete or invalid number. The default setting is 10 seconds. Configure the maximum amount of time permitted between digits when Digit Timeout the user is typing the extension.
Page 173: Blf And Event List
Pressing this BLF key can pick up the call from this parking lot. Note: On the Grandstream GXP series phones, the MPK supports "Call Park" mode, which can be used to park the call by configuring the MPK number as call park feature code (e.g., 700). MPK "Call Park" mode can also be used to monitor and pickup parked call if the MPK number is configured as parking lot (e.g., 701).
Page 174: Figure 89: Create New Event List
Figure 89: Create New Event List Remote extension monitoring works on the UCM6100 via event list BLF, among Peer SIP trunks or Register SIP trunks (register to each other). Therefore, please properly configure SIP trunks on the UCM6100 first before using remote BLF feature. Please note the SIP end points need support event list BLF in order to monitor remote extensions.
Page 175: Dial By Name
DIAL BY NAME Dial By Name is a feature on the PBX that allows caller to search a person by first or last name via his/her phone's keypad. The administrator can define the Dial By Name directory including the desired extensions in the directory and the searching type by "first name"...
Page 176: Figure 91: Dial By Name Group In Ivr Key Pressing Events
1. Group Name Enter the Group Name. This is to identify the Dial By Name group. The Dial By Name group can be used as the destination for inbound route and key pressing event for IVR. The group name defined here will show up in the destination list when configuring IVR and inbound route.
Page 177: Figure 92: Dial By Name Group In Inbound Rule
Figure 92: Dial By Name Group In Inbound Rule 2. Extension Configure the direct dial extension for the Dial By Name group. 3. Available Extensions/Selected Extensions Select available extensions from the left side to the right side as the directory for the Dial By Name group. Only the selected extensions here can be reached by the Dial By Name IVR when dialing into this group.
Page 178: Figure 93: Configure Extension First Name And Last Name
Figure 93: Configure Extension First Name and Last Name 4. Query Type Specify the query type. This defines how the caller will need to enter to search the directory. By First Name: enter the first 3 digits of the first name to search the directory. By Last Name: enter the first 3 digits of the last name to search the directory.
Page 179: Call Features
CALL FEATURES The UCM6100 supports call recording, transfer, call forward, call park and other call features via feature code. This section lists all the feature codes in the UCM6100 and describes how to use the call features. FEATURE CODES Table 57: UCM6100 Feature Codes Feature Maps ...
Page 180  Default code: #72.  Enter the code during active call to park the call.  Options Call Park Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and callee.
Page 181  Default Setting: 1000.  Feature Code Digits Timeout Configure the maximum interval (in milliseconds) between the digits input to activate the feature code.  Default Extension: 700.  Call Park During an active call, initiate blind transfer and then enter this code to park the call.
Page 182: Call Recording
 Default Code: *41.  Blacklist Remove To remove a number from current blacklist for inbound route, dial *41 and follow the voice prompt to remove the number.  Default Code: **.  Call Pickup on Ringing To pick up a call for any extension xxxx, enter the code followed by the extension number xxxx.
Page 183: Call Park
4. The recording file can be retrieved under Web GUI->Status->CDR. Click on to play the recording or click on to download the recording file. Figure 94: Download Recording File from CDR Page The above recorded call's recording files are also listed under the UCM6100 web GUI->CDR->Recording Files.
Page 184: Retrieve The Parked Call
 Feature Misc->Call Park (Default code 700) During an active call, initiate blind transfer (default code #1) and then dial 700 to park the call. Parking lot number (default range 701 to 720) will be announced after parking the call. RETRIEVE THE PARKED CALL To retrieve the parked call, simply dial the parking lot number and the call will be established.
Page 185: Internal Options
INTERNAL OPTIONS This section describes internal options that haven't been mentioned in previous sections yet. The settings in this section can be applied globally to the UCM6100, including general configurations, jitter buffer, RTP settings, ports config and STUN monitor. The options can be accessed via Web GUI->PBX->Internal Options.
Page 186 digits, with a minimum length of 4 digits. Repetitive digits pattern (such as 0000, 1111, 1234, 2345, and etc), or common digits pattern (such as 111222, 321321 and etc) are not allowed to be configured as password.  Password for extension registration, web GUI admin login, LDAP and LDAP sync requires alphanumeric characters containing at least two categories of the following, with a minimum length of 4 characters.
Page 187: Internal Options/Jitter Buffer
extensions can be assigned on the UCM6100 to provision the end device.  Conference Extensions: 6300-6399  Ring Group Extensions: 6400-6499  Queue Extensions: 6500-6599  Voicemail Group Extensions: 6600-6699  IVR Extensions: 7000-7100  Fax Extensions: 7200-8200 INTERNAL OPTIONS/JITTER BUFFER Table 59: Internal Options/Jitter Buffer SIP Jitter Buffer Select to enable jitter buffer on the sending side of the SIP channel.
Page 188: Internal Options/Ports Config
RTP End Configure the RTP port ending address. The default setting is 20000. Configure to enable or disable strict RTP protection. If enabled, RTP Strict RTP packets that do not come from the source of the RTP stream will be dropped.
Page 189 Select country to set the On Hook Speed, Ringer Impedance, Ringer Threshold, Current Limiting, TIP/RING voltage adjustment, Minimum FXO Opermode Operational Loop Current, and AC Impedance as predefined for your country's analog line characteristics. The default setting is "United States of America (USA)".
Page 190: Internal Options/Stun Monitor
INTERNAL OPTIONS/STUN MONITOR Table 62: Internal Options/STUN Monitor Configures the IP address or URL of the STUN server to query. If not specified, STUN is disabled. The default setting is stun.ipvideotalk.com. STUN Server Valid format: [(hostname | IP-address) [':' port] The default port number is 3478 if not specified.
Page 191: Iax Settings
IAX SETTINGS The UCM6100 IAX global settings can be accessed via Web GUI->PBX->IAX Settings. IAX SETTINGS/GENERAL Table 64: IAX Settings/General Configure the port number that the IAX2 will be allowed to listen to. The Bind Port default setting is 4569. Configure the address that the IAX2 will be forced to bind to.
Page 192: Iax Settings/Static Defense
setting is 100. If set to "yes", the connection will be terminated if ACK for the NEW message is not received within 2000ms. Users could also specify Auto Kill number (in milliseconds) in addition to "yes" and "no". The default setting is "yes".
Page 193: Sip Settings
Realm For Digest MUST be globally unique according to RFC3261. The default setting is Authentication Grandstream. Bind UDP Port Configure the UDP port used for SIP. The default setting is 5060. Configure the IP address to bind to. The default setting is 0.0.0.0, which Bind IP Address means binding to all addresses.
Page 194: Sip Settings/Misc
Configure the domain in the "From:" header of the SIP message. It may From Domain be required by some providers for authentication. If enabled, the UCM6100 will add local host name and local IP to domain Auto Domain list. The default setting is "No". If enabled, requests for external domains that are not served by the Allow External Domains UCM6100 will be allowed.
Page 195: Sip Settings/Tcp And Tls
 Refuse Do not run session timer. Configure the maximum session refresh interval (in seconds). The Session Expire default setting is 1800. Configure the minimum session refresh interval (in seconds). The default Min SE setting is 90. Select the session refresher to be UAC or UAS. The default setting is Session Refresher UAC.
Page 196: Sip Settings/Nat
Note: The size of the uploaded ca file must be under 2MB. This is the Certificate file (*.pem format only) used for TLS connections. It contains private key for client and signed certificate for the server. This file will be renamed as "TLS.pem" automatically. TLS Cert Note: The size of the uploaded certificate file must be under 2MB.
Page 197: Sip Settings/Tos
SIP SETTINGS/TOS Table 72: SIP Settings/ToS Configure the Type of Service for SIP packets. The default setting is ToS For SIP None. Configure the Type of Service for RTP audio packets. The default setting ToS For RTP Audio is None. Configure the Type of Service for RTP video packets.
Page 198 Configure whether the UCM6100 should generate inband ringing or not. The default setting is "Never".  Yes: The UCM6100 will send 180 Ringing followed by 183 Session Progress and in-band audio.  No: The UCM6100 will send 180 Ringing if 183 Session Progress Generate In-Band Ringing has not been sent yet.
Page 199: Status And Reporting
STATUS AND REPORTING PBX STATUS The UCM6100 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces and Parking lot. It presents administrators the real time status in different sections under web GUI->Status- >PBX Status. Figure 98: Status->PBX Status TRUNKS Users could see all the configured trunk status in this section.
Page 200: Extensions
 SIP Peer trunk status: Unreachable: The hostname cannot be reached. Unmonitored: QUALIFY feature is not turned on to be monitored. Reachable: The hostname can be reached.  SIP Register trunk status: Registered Unrecognized Trunk Trunks Display trunk name Display trunk Type: ...
Page 201: Queues
Table 74: Extension Status Display extension number (including feature code). The color indicator has the following definitions.  Green: Free Status  Blue: Ringing  Yellow: In Use  Grey: Unavailable Extension Display the extension number. Name/Label Display name (callerID name) or label for the extension. Display message status for the extension.
Page 202: Conference Rooms
Figure 101: Queue Status The current call status (caller ID, duration), agent status, service level, calls summary (completed/abandoned) are shown for the call queue. The agent status is defined as below. Table 75: Agent Status The agent is available/idle. The agent is ringing. The agent is talking/busy.
Page 203: Interfaces Status
Figure 102: Conference Room Status Other operations are also available in conference room status section:  Click on "Conference Rooms", the web page will redirect to conference room configuration page which can also be accessed via web GUI->PBX->Call Features->Conference.  Click on to refresh the conference room status.
Page 204: Parking Lot
LAN/WAN not configured. LAN/WAN disconnected. FXS/FXO connected. FXS/FXO waiting. FXS/FXO busy. FXS/FXO not configured. FXS/FXO disconnected. Other operations are also available in interface status section:  Click on "Interfaces Status", the web page will redirect to ports configuration page which can also be accessed via web GUI->PBX->Internal Options->Ports Config.
Page 205: Activity Calls
Other operations are also available in parking lot status section:  Click on "Parking Lot", the web page will redirect to feature codes page which can also be accessed via web GUI->PBX->Internal Options->Feature Codes.  Click on to refresh the parking lot status. ...
Page 206: System Status
 Click on to refresh the active call status.  Click on to hang up all calls.  Click on to hang up single call. SYSTEM STATUS The UCM6100 system status can be accessed via Web GUI->Status->System Status, which displays the following system information.
Page 207: Network
NETWORK Under Web GUI->Status->System Status->Network, users could check the network information for the UCM6100. Please see details in the following table. Table 79: System Status->Network Status -> System Status -> Network MAC Address Global unique ID of device, in HEX format. The MAC address can be found on the label coming with original box and on the label located on the bottom of the device.
Page 208: Resource Usage
Figure 107: System Status->Storage Usage RESOURCE USAGE When configuring and managing the UCM6100, users could access resource usage information to estimate the current usage and allocate the resources accordingly. Under Web GUI->Status->System Status->Resource Usage, the current CPU usage and Memory usage are shown in the pie chart. Figure 108: System Status->Resource Usage Firmware Version 1.0.7.11 UCM6100 Series IP PBX User Manual...
Page 209: System Events
SYSTEM EVENTS The UCM6100 can monitor important system events, log the alerts and send Email notifications to the system administrator. ALERT EVENTS LIST The system alert events list can be found under Web GUI->Status->System Events->Alert Events List. The following event are currently supported on the UCM6100 which will have alert and/or Email generated if occurred: Disk Usage Modify Admin Password...
Page 210: Figure 110: System Events->Alert Events Lists: Memory Usage
 Detect Cycle: The UCM6100 will perform the internal disk usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.  Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM6100 system will send the alert.
Page 211: Alert Log
 Detect Cycle: The UCM will detect the event at each cycle based on the specified time. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. Click on the switch to turn on/off the alert and Email notification for the event. Users could also select the checkbox for each event and then click on button "Alert On", "Alert Off", "Email Notification On", "Email Notification Off"...
Page 212: Table 80: Cdr Filter Criteria
 Talk Time. Format: 0:00:10  Status. Format: NO ANSWER, BUSY, ANSWERED, or FAILED.  Options. Voice record playing/downloading/deleting. Users could filter the call report by specifying the date range and criteria, depending on how the users would like to include the logs to the report. Then click on "View Report" button to display the generated report.
Page 213: Downloaded Cdr File
The call report will display as the following figure shows. Figure 115: Call Report Users could perform the following operations on the call report.  Sort Click on the header of the column to sort by this category. For example, clicking on "Start Time" will sort the report according to start time.
Page 214: Figure 117: Downloaded Cdr File Sample - Call To Shows "S
Figure 118: Downloaded CDR File Sample - Source Channel and Dest Channel 1 DAHDI means it is an analog call, FXO or FXS. For UCM6102, DAHDI/(1-2) are FXO ports, and DAHDI(3-4) are FXS ports. For UCM6104, DAHDI/(1-4) are FXO ports, and DAHDI(5-6) are FXS ports.
Page 215: Statistics
Figure 119: Downloaded CDR File Sample - Source Channel and Dest Channel 2 "SIP" means it's a SIP call. There are three possible format: (a) SIP/NUM-XXXXXX, where NUM is the local SIP extension number. The last XXXXX is a random string and can be ignored.
Page 216: Recording Files
Figure 121: CDR Statistics Table 81: CDR Statistics Filter Criteria Trunk Type Select one of the following trunk type.   SIP Calls  PSTN Calls Call Type Select one or more in the following checkboxes.  Inbound calls  Outbound calls ...
Page 217: Cdr Api Configuration Files
 Click on to delete the recording file.  To sort the recording file, click on the title "Caller", "Callee" or "Call Time" for the corresponding column. Click on the title again can switch the sorting mode between ascending order or descending order.
Page 218: Table 83: Cdr Api Uri Parameters
The options included in the request URI control the record matching and output format. For CDR matching parameters, all non-empty parameters must have a match to return a record. Parameters can appear in the URI in any order. Multiple values given for caller or callee will be concatenated. The following table shows the parameter list used in the CDR API.
Page 219 YYYY-MM-DDTHH:MM will match, regardless of the call answer or end time. An empty value for either field will be interpreted as range YYYY-MM-DDTHH:MM:SS with no minimum or maximum respectively. YYYY-MM-DDTHH:MM:SS.SSS Strings without a date have a default value of 2000-01- 01.
Page 220 Query 2: Request all records of calls placed on extension 5300 or in the range 6300-6399 to extensions starting with 5, with results in XML format. https://192.168.254.200:8088/cdrapi?format=XML&caller=5300,6300-6399&callee=5@ -OR- https://192.168.254.200:8088/cdrapi?cdrapi?format=XML&caller=5300&caller=6300-6399&callee=5@ Query 3: Request all records of calls placed on extensions containing substring "53" prior to January 23, 2013 00:00:00 UTC to extensions 5300-5309, with results in CSV format.
Page 221 Note:  Disallowed characters in the caller, callee, startTime, or endTime strings, and non-digit characters in the values of numRecords, offset, minDur, or maxDur, will result in no records returned - the appropriate container/header for the output format will be the only output. If the format parameter is in error, the CSV header will be used.
Page 222 XML: <root> <cdr><AcctId>62</AcctId><accountcode></accountcode><src>5300</src><dst>5301</dst><dcontext> from-internal</dcontext><clid>"pn01" <5300></clid><channel>SIP/5300- 00000000</channel><dstchannel>SIP/5301- 00000001</dstchannel><lastapp>Dial</lastapp><lastdata>SIP/5301,60,</lastdata><start>2013-12-03 11:46:40</start><answer>2013-12-03 11:46:43</answer><end>2013-12-03 11:46:49</end><duration>9</duration><billsec>6</billsec><disposition>ANSWERED</disposition><a maflags>DOCUMENTATION</amaflags><uniqueid>1386092800.0</uniqueid><userfield>EXT</userfie ld><channel_ext>5300</channel_ext><dstchannel_ext>5301</dstchannel_ext><service>s</service></ cdr> <cdr><AcctId>63</AcctId><accountcode></accountcode><src>5300</src><dst>5301</dst><dcontext> from-internal</dcontext><clid>"pn01" <5300></clid><channel>SIP/5300- 00000000</channel><dstchannel>SIP/5301- 00000001</dstchannel><lastapp>Dial</lastapp><lastdata>SIP/5301,60,</lastdata><start>2013-12-03 14:01:41</start><answer>2013-12-03 14:01:43</answer><end>2013-12-03 14:01:46</end><duration>5</duration><billsec>3</billsec><disposition>ANSWERED</disposition><a maflags>DOCUMENTATION</amaflags><uniqueid>1386100901.0</uniqueid><userfield>EXT</userfie ld><channel_ext>5300</channel_ext><dstchannel_ext>5301</dstchannel_ext><service>s</service></ cdr> <cdr><AcctId>64</AcctId><accountcode></accountcode><src>5300</src><dst>5301</dst><dcontext> from-internal</dcontext><clid>"pn01" <5300></clid><channel>SIP/5300- 00000002</channel><dstchannel>SIP/5301- 00000003</dstchannel><lastapp>Dial</lastapp><lastdata>SIP/5301,60,</lastdata><start>2013-12-03 14:02:23</start><answer>2013-12-03 14:02:27</answer><end>2013-12-03 14:02:31</end><duration>8</duration><billsec>4</billsec><disposition>ANSWERED</disposition><a maflags>DOCUMENTATION</amaflags><uniqueid>1386100943.2</uniqueid><userfield>EXT</userfie ld><channel_ext>5300</channel_ext><dstchannel_ext>5301</dstchannel_ext><service>s</service></ cdr> </root> JSON: "cdr": { "AcctId": "62", "accountcode": "", "src": "5300", "dst": "5301", "dcontext": "from-internal", "clid": "\"pn01\"...
Page 223: Upgrading And Maintenance
TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP, HTTP or HTTPS; the server name can be FQDN or IP address. Examples of valid URLs: firmware.grandstream.com The upgrading configuration can be accessed via Web GUI->Maintenance->Upgrade. Figure 123: Network Upgrade...
Page 224: Upgrading Via Local Upload
GUI. Please follow the steps below to upload firmware locally.  Download the latest UCM6100 firmware file from the following link and save it in your PC. http://www.grandstream.com/support/firmware  Log in the Web GUI as administrator in the PC. ...
Page 225: Figure 125: Upgrading Firmware Files
Figure 125: Upgrading Firmware Files  Wait until the upgrading process is successful and a window will be popped up in the Web GUI. Figure 126: Reboot UCM6100  Click on "OK" to reboot the UCM6100 and check the firmware version after it boots up. Note: Please do not interrupt or power cycle the UCM6100 during upgrading process.
Page 226: No Local Firmware Servers
NO LOCAL FIRMWARE SERVERS For users that would like to use remote upgrading without a local TFTP server, Grandstream offers a NAT- friendly HTTP server. This enables users to download the latest software upgrades for their devices via this server. Please refer to the webpage: http://www.grandstream.com/support/firmware.
Page 227: Data Sync
Click on "Create New Backup" button to start backup. Once the backup is done, the list of the backups will be displayed with date and time in the web page. Users can download , restore , or delete from the UCM6100 internal storage or the external device. Figure 127: Local Backup DATA SYNC Besides local backup, users could backup the voice records/voice mails/CDR/FAX in a daily basis to a...
Page 228: Restore Configuration From Backup File
Figure 128: Data Sync Table 85: Data Sync Configuration Enable Backup Enable the auto backup function. The default setting is "No". Account Enter the Account name on the SFTP backup server. Password Enter the Password associate with the Account on the SFTP backup server.
Page 229: Cleaner
Figure 129: Restore UCM6100 from Backup File Note:  The uploaded backup file must be a tar file with no special characters like *,!,#,@,&,$,%,^,(,),/,\,space in the file name.  The uploaded back file size must be under 10MB. CLEANER Users could configure to clean the Call Detail Report/Voice Records/Voice Mails/FAX automatically under Web GUI->Maintenance->Cleaner.
Page 230: Table 86: Cleaner Configuration
Figure 130: Cleaner Table 86: Cleaner Configuration Enable CDR Cleaner Enable the CDR Cleaner function. CDR Clean Time Enter 0-23 to specify the hour of the day to clean up CDR. Clean Interval Enter 1-30 to specify the day of the month to clean up CDR. Enable VR Cleaner Enter the Voice Records Cleaner function.
Page 231: Reset And Reboot
RESET AND REBOOT Users could perform reset and reboot under Web GUI->Maintenance->Reset and Reboot. To factory reset the device, select the mode type first. There are two different types for reset.  User Data: All the data including voicemail, recordings, IVR Prompt, Music on Hold, CDR and backup files will be cleared.
Page 232: Troubleshooting
TROUBLESHOOTING On the UCM6100, users could capture traces, ping remote host and traceroute remote host for troubleshooting purpose under Web GUI->Maintenance->Troubleshooting. ETHERNET CAPTURE The captured trace can be downloaded for analysis. Also the instructions or result will be displayed in the web GUI output result.
Page 233: Traceroute
TRACEROUTE Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 134: Traceroute ANALOG RECORD TRACE Analog record trace can be used to troubleshoot analog trunk issue, for example, the UCM6100 user has caller ID issue for incoming call from Analog trunk.
Page 234: Service Check
Figure 135: Troubleshooting Analog Trunks After capturing the trace, users can download it for basic analysis. Or you can contact Grandstream Technical support in the following link for further assistance if the issue is not resolved. http://www.grandstream.com/index.php/support SERVICE CHECK Enable Service Check to periodically check Asterisk service. Check Cycle is configurable in seconds and the default setting is 60 sec.
Page 235: Ucm6100 Series Ip Pbx User Manual
Thank you again for purchasing Grandstream UCM6100 series IP PBX appliance, it will be sure to bring convenience and color to both your business and personal life. * Asterisk is a Registered Trademark of Digium, Inc.
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Page 237 FCC Caution: Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 238 (5.0). In the unlikely event that this equipment causes harm to the telephone network, the telephone company can temporarily disconnect your service. The telephone company will try to warn you in advance of any such disconnection, but if advance notice isn't practical, it may disconnect the service first and notify you as soon as possible afterwards.

This manual is also suitable for:

Ucm6104 Ucm6108 Ucm6116

Grandstream Networks UCM6102 User Manual

Gnu Gpl Information

Change Log

Welcome

Product Overview

Installation

Getting Started

System Settings

Provisioning

Extensions

Trunks

Sla Station

Call Routes

Conference Bridge

Ivr

Language Settings for Voice Prompt

Voicemail

Ring Group

Paging and Intercom Group

Call Queue

Extension Groups

Pickup Groups

Music on Hold

Fax/T.38

Follow Me

One-Key Dial

Disa

Blf and Event List

Dial by Name

Call Features

Internal Options

Quick Links

Troubleshooting

Related Manuals for Grandstream Networks UCM6102

Summary of Contents for Grandstream Networks UCM6102