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CiM-550 IP Enabled Satellite Modem
CiM IP Module Checkout & Fault Isolation
14.3 T
ROUBLESHOOTING
Use the following troubleshooting steps if unable to succesfully complete "CiM IP
Module Checkout".
Step
Problem
No Ping response from the
1
locally connected PC to the CiM
ethernet port. ICMP resonse is
'Request timed out' or
'Destination host unreachable'.
2
No Ping response from the
locally connected PC to the CiM
HDLC port. ICMP resonse is
'Request timed out' or
'Destination host unreachable'.
3
No Ping response from PC 1 to
PC 2 or vice versa. ICMP
resonse is
' Reply from 172.1X.10.10 -
Destination host unreachable'
4
No Ping response from PC 1 to
PC 2 or vice versa. ICMP
resonse is
'ICMP resonse is 'Request timed
out'.
IP M
ODULE
1) Verify correct IP address/subnet on PC and CiM.
2) Verify ethernet connection – cables, hub, etc. PC
and CiM should have Ethernet activity LED lit.
NOTE: a PC must be connected to the CiM using a
hub, switch or a RJ45 crossover cable.
1) Verify the PC gateway is set to the IP address of
the CiM ethernet port
1) Verify CiM Route Tables are correct
1) Verify CiM HDLC IP address/subnet and HDLC
Channel Address settings are correct.
2) Send a constant ping from the PC 1 'ping
172.1X.10.100 –t' to PC 2. In the CiM 1, go to
Operations and Maintenance/Diagnostics. Enable
'Dump Packets transmitted to Satellite Interface".
Verify that the Pings are being transmitted by
observing 1 packet on CLI every second. If not
displayed, reverify PC 1 and CiM 1 settings.
425
CD/CIM550.IOM
Action
Rev. 2
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