Troubleshooting Ead Fast Deployment; Users Cannot Be Redirected Correctly - HP 4800G Series Configuration Manual

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C:\>ping 192.168.2.3

Pinging 192.168.2.3 with 32 bytes of data:

Reply from 192.168.2.3: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.2.3:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Besides, if the user uses IE to access any external website, the user will be taken to the WEB server,

which provides the client software download service.

Troubleshooting EAD Fast Deployment

When a user enters an external website address in the IE browser, the user is not redirected to the

specified URL.

The address is in the string format. In this case, the operating system of the host regards the string

a website name and tries to have it resolved. If the resolution fails, the operating system sends an

ARP request with the address in the format other than X.X.X.X. The redirection function does

redirect this kind of ARP request.

The address is within the freely accessible network segment. In this case, the device regards that

the user is trying to access a host in the freely accessible network segment, and redirection will not

take place, even if no host is present with the address.

The redirect URL is not in the freely accessible network segment, no server is present with that

URL, or the server with the URL does not provide WEB services.

Enter an IP address that is not within the freely accessible network segment in dotted decimal

notation (X.X.X.X).

Ensure that the device and the server are configured correctly.

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