Troubleshooting Ead Fast Deployment; Web Browser Users Cannot Be Correctly Redirected - HP 5500 HI Series Configuration Manual

Ping statistics for 192.168.2.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
The output shows that you can access that segment before passing 802.1X authentication. If you use a
web browser to access any external website beyond the free IP segments, you are redirected to the web
server, which provides the 802.1X client software download service. Enter the external website address
in dotted decimal notation, for example, 3.3.3.3 or http://3.3.3.3, in the address bar.

Troubleshooting EAD fast deployment

Web browser users cannot be correctly redirected

Symptom
Unauthenticated users are not redirected to the specified redirect URL after they enter external website
addresses in their web browsers.
Analysis
Redirection will not happen for one of the following reasons:
The address is in the string format. The operating system of the host regards the string as a website
•
name and tries to resolve it. If the resolution fails, the operating system sends an ARP request, but the
target address is not in the dotted decimal notation. The redirection function does redirect this kind
of ARP request.
• The address is within a free IP segment. No redirection will take place, even if no host is present with
the address.
The redirect URL is not in a free IP segment, no server is using the redirect URL, or the server with the
•
URL does not provide web services.
Solution
1. Enter a dotted decimal IP address that is not in any free IP segment.
2. Make sure that the network access device and the server are correctly configured.
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