When You Enter A Url Or Ip Address A Time-Out Error Occurs - NETGEAR SRX5308 - ProSafe® Quad WAN Gigabit SSL VPN Firewall Reference Manual

ProSafe Gigabit Quad WAN SSL VPN Firewall SRX5308 Reference Manual
Tip: If you do not want to revert to the factory default settings and lose your
configuration settings, you can reboot the VPN firewall and use a sniffer to
capture packets sent during the reboot. Look at the ARP packets to locate the
VPN firewall's LAN interface address.
• Make sure that you are using the SSL https://address login rather than the http://address login.
• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure that you are using the correct login information. The factory default login name is
admin, and the password is password. Make sure that Caps Lock is off when entering this
information.
If the VPN firewall does not save changes you have made in the Web Configuration Interface,
check the following:
• When entering configuration settings, be sure to click the Apply button before moving to
another menu or tab, or your changes are lost.
• Click the Refresh or Reload button in the Web browser. The changes might have occurred,
but the Web browser might be caching the old configuration.
When You Enter a URL or IP Address a Time-Out Error
Occurs
A number of things could be causing this situation. Try the following troubleshooting steps.
• Check whether other computers on the LAN work correctly. If they do, ensure that your
computer's TCP/IP settings are correct. If you use a fixed (static) IP address, check the subnet
mask, default gateway, DNS, and IP addresses on the WAN ISP Settings screens (see
"Manually Configuring the Internet Connection" on page
• If the computer is configured correctly, but still not working, ensure that the VPN firewall is
connected and turned on. Connect to the Web Management Interface and check the VPN
firewall's settings. If you cannot connect to the VPN firewall, see the information in the
previous section ("Troubleshooting the Web Management Interface" on page
• If the VPN firewall is configured correctly, check your Internet connection (for example, your
modem or router) to make sure that it is working correctly.
10-4
2-11).
Troubleshooting and Using Online Support
v1.0, April 2010
10-3).