When You Enter A Url Or Ip Address A Time-Out Error Occurs; Troubleshoot The Isp Connection - NETGEAR SRX5308 Reference Manual

• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure that you are using the correct login information. The factory default login name
is admin, and the password is password. Make sure that Caps Lock is off when entering
this information.
If the VPN firewall does not save changes you have made in the web management interface,
check the following:
• When entering configuration settings, be sure to click the Apply button before moving to
another menu or tab, or your changes are lost.
• Click the Refresh or Reload button in the web browser. The changes might have
occurred, but the web browser might be caching the old configuration.
When You Enter a URL or IP Address a Time-Out Error
Occurs
A number of things could be causing this situation. Try the following troubleshooting steps.
• Check whether other computers on the LAN work correctly. If they do, ensure that your
computer's TCP/IP settings are correct. If you use a fixed (static) IP address, check the
subnet mask, default gateway, DNS, and IP addresses on the WAN ISP Settings screens
(see Manually Configure the Internet Connection
• If the computer is configured correctly, but still not working, ensure that the VPN firewall is
connected and turned on. Connect to the web management interface and check the VPN
firewall's settings. If you cannot connect to the VPN firewall, see the information in the
previous section
• If the VPN firewall is configured correctly, check your Internet connection (for example,
your modem or router) to make sure that it is working correctly.

Troubleshoot the ISP Connection

If your VPN firewall is unable to access the Internet, you should first determine whether the
VPN firewall is able to obtain a WAN IP address from the ISP. Unless you have been
assigned a static IP address, your VPN firewall requests an IP address from the ISP. You can
determine whether the request was successful using the web management interface.

To check the WAN IP address for a WAN interface:
1. Launch your browser and navigate to an external site such as www.netgear.com.
2. Access the web management interface of the VPN firewall's configuration at
https://192.168.1.1.
3. Select Network Configuration> WAN Settings. The WAN Settings screen displays.
ProSafe Gigabit Quad WAN SSL VPN Firewall SRX5308
(Troubleshoot the Web Management Interface
Troubleshooting and Using Online Support
on page 28).
298
on page 297).