Lucent Technologies MERLIN LEGEND Release 5.0 System Programming Manual page 691

MERLIN LEGEND Communications System Release 5.0
System Programming 555-650-111
4 Programming Procedures
System Features
Inspect
Copy Option
Console Procedure
PC Procedure
SMDR Account Code Format
For calls made using an authorization code, SMDR can be programmed to either
have the "home extension" or the actual authorization codes recorded in the
Account Code field if no Account Code is entered. Account Code overrides the
Authorization Code entry in the SMDR record when both features are used.
Summary: SMDR Account Code Format
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
SMDR Talk Time
In Release 4.2 and later systems, the Talk field was added to the SMDR call
record. The talk field is designed for the MERLIN LEGEND Reporter application
that is used to capture detailed information on incoming and outgoing voice and
data calls with a special emphasis on calling groups. The talk field contains the
talk-time duration—the amount of time (59:59 maximum) that a calling group
agent spends on an incoming call including any actions that the agent takes while
handling the call.
If your system includes a MERLIN LEGEND Reporter, the Talk Time option must
be enabled. All other configurations must have the Talk Time option disabled.
No
No
Options SMDR Call Report
Only Enter Exit
System Manager
All
Not required
Form 8a, System Features
Home Extension Number
Home Extension Number, Authorization Code
No
No
Options SMDR Auth Code
Authorization Code
or
In/Out
Exit
or
4
4
Home Extesnion Number
Enter Exit Exit
or
4
Issue 1
June 1997
Page 4-284
Out
or