Elevate Priority - Lucent Technologies MERLIN LEGEND Release 5.0 System Programming Manual

MERLIN LEGEND Communications System Release 5.0
System Programming 555-650-111
3 Common Administrative Procedures
QCC Optional Features
Select Threshold.

Queued Call Operator:
Make a selection
Hold Rtrn
HoldRelease
Threshold
ElvatePrior
Exit
Erase the current threshold ( xx ) .

Queued Over Threshold:
Enter maximum number for
Queue (0 to 99)
xx
Backspace
Exit
Enter the maximum number of calls allowed in QCC queue

before operators are notified ( nn = 0 to 99).
Use 0 to specify that operators are not notified.
Dial or type [ nn ].
Save your entry.

Select .
Enter
Return to the System Programming menu.

Select two times.
Exit

Elevate Priority

Use this procedure to specify the length of time before calls waiting in the QCC
queue are automatically reprioritized to a higher level. If priority is set to 0, calls
are not prioritized.
Summary: Elevate Priority
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
>
InQue Alert
Call Types
Msg Center
ExtndComplt
Return Ring
Enter
System Manager
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
0 seconds
0 and 5 to 30 seconds
Press Drop.
3
3
Issue 1
June 1997
Page 3-33
+
Ã