Altigen AltiAgent 5.2 IPTalk Manuals

Manuals and User Guides for Altigen AltiAgent 5.2 IPTalk. We have 1 Altigen AltiAgent 5.2 IPTalk manual available for free PDF download: Manual

Altigen AltiAgent 5.2 Manual

Altigen AltiAgent 5.2 Manual (85 pages)

for AltiWare ACC Release 5.2 and AltiWare ACM Release 5.2

Brand: Altigen | Category: Software | Size: 0 MB

Table of Contents

Table of Contents
3
Warranty

7
CHAPTER 1 About Altiagent

9
Hapter

9
- New in Previous Release, 5.1
  9
- New in Release 5.2
  9
- Act!/Goldmine® Support
  10
- Licensing
  10
- Microsoft Outlook and Outlook Express Support
  10
- Installation
  
  13
  - Pre-Installation Checklist
    13
  - Installing Altiagent on a Client System
    13
  - Uninstalling Altiagent
    14
  - Automatic Upgrade
    14
  - Downgrade Procedure
    14
  - Hapter
    17
Hapter

13
- Getting Started
  
  17
  - Logging in
    17
    
    Workgroup Login
    18
  - Logging out or Changing Workgroups
    19
  - Version Mismatch Dialog Box
    19
  - Reconnecting to Altiagent
    19
  - Logging in Remotely
    20
    
    IP Extensions Using IP Talk
    20
    
    Troubleshooting IP Connectivity
    21
  - Exiting and Minimizing Altiagent
    21
  - Using the Windows Tray Phone Icon
    21
  - Resizing the Display
    22
Hapter

25
Using Altiagent as a Workgroup Agent

25
- Dialing
  30
- Dialing Speed Dial Numbers
  32
- Placing Calls on Hold
  33
- Using Call Waiting
  33
- Transferring Calls
  33
- Transferring to Voice Mail
  35
- Conference Calls
  36
  - Station Conferencing
    37
- Meetme Conference
  39
- Recording Calls
  47
  - Recording on Demand
    47
- Using Account Codes
  49
  - Using Voice Mail
    50
  - Listening to Your Voice Mail
    51
  - Attaching a Note
    52
  - Deleting a Message
    52
  - Returning the Call
    52
  - Saving Remotely or Locally
    52
  - Forwarding Voice Mail
    53
  - Working with Voice Mail Groups (Distribution Lists)
    54
- Setting Status to Ready or Not Ready
  54
- Viewing, Sharing, or Pushing Data
  54
  - Viewing Caller Data
    55
  - Sharing or Sending a URL or Page
    56
- Monitoring
  56
  - Choosing Workgroups to Monitor
    57
  - Reading the Monitor List
    58
    
    Calling or Picking up Calls
    59
    
    Viewing the Call History
    59
    
    Viewing Workgroup Statistics
    60
    
    Pick up Calls from Queue
    62
    
    Viewing Queues
    62
    
    Using Activex Control with Third Party Applications
    63
CHAPTER 5 Configuring Your Station Settings

65
- Default Trunk Access
  66
- Voice Mail Play Options
  67
- Iptalk
  67
- Screen Pop, Audio Beep, and Auto Close
  67
- Accessing Databases
  68
- Color Selection
  69
- Miscellaneous
  69
- Advanced Options for Web-Based and Workgroup Calls
  69
- One Number Access (ONA)
  70
  - Before You Set up ONA
    70
  - Setting up One Number Access
    71
  - Call Handling
    73
    
    Do Not Disturb
    74
    
    Forwarding All Calls
    74
  - Message Notification
    76
    
    Voice Mail Groups (Distribution Lists)
    77
    
    Working on Voice Mail Group Lists
    78
  - Station Speed Dialing Setup
    79
  - System Speed Dial Numbers
    81
Index

83

Advertisement

Advertisement

Related Products

Altigen Categories

Software IP Phone Telephone Accessories

Telephone

Telephone Server

More Altigen Manuals