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CDR Search 4.0
Altigen CDR Search 4.0 Manuals
Manuals and User Guides for Altigen CDR Search 4.0. We have
2
Altigen CDR Search 4.0 manuals available for free PDF download: User Manual
Altigen CDR Search 4.0 User Manual (78 pages)
AltiView, AltiAgent, and AltiSupervisor for AltiWare Open Edition (OE) Release 4.0
Brand:
Altigen
| Category:
Software
| Size: 7.47 MB
Table of Contents
Table of Contents
3
Warranty
7
C Hapter
11
CHAPTER 1 Installation
11
Client System Requirements
11
Session Licensing and License Upgrade Procedures
12
Installation and Setup
14
Pre-Installation Checklist
14
Installing Center on a Client System
14
Installing Altiview Voice Mail Service on Altiserv
14
C Hapter
14
Uninstalling Center
15
Uninstalling Altiview Voice Mail Service at Altiserv
15
Microsoft Outlook Support
15
Act/Goldmine Support
15
Hapter
17
Getting Started
17
Logging in
17
Logging in from a Remote Location (IP Extension)
19
C Hapter
19
Hiding or Exiting Center
20
Resizing the Display
20
Using the Windows Tray Phone Icon
20
Call States
21
Error Messages
22
Hapter
25
Using Center as a Desktop User
25
About the Main Window
25
About the Calls List
26
Handling Calls
27
Dialing
27
Dialing by Name or Extension
28
Dialing by Number
28
Dialing Speed Dial Numbers
29
Placing Calls on Hold
29
Transferring Calls
30
Using Call Waiting
30
Conferencing Calls
31
Sending Calls to Voice Mail
31
About the Voice Mail Window
33
Using Voice Mail
33
Deleting the Message
34
Listening to Your Voice Mail
34
Saving Remotely or Locally
34
Attaching a Memo
35
Returning the Call
35
Forwarding Voice Mail
36
Working with Voice Mail Groups (Distribution Lists)
37
Changing a VM Group
38
Creating a VM Group
38
Deleting a Group
39
Choosing Extensions to Monitor
40
Monitoring Extension Activity
40
Reading the Monitor List
41
Viewing the Call History
42
Hapter
45
Logging in
45
Using Center as a Workgroup Agent
45
About the Main Window
46
Logging out or Changing Workgroups
46
Call Handling
47
Setting Status to Ready or Not Ready
48
Viewing, Sharing, or Pushing Data
48
Monitoring
50
Using Voice Mail
50
Reading the Monitor List
51
Selecting the Workgroups to Monitor
51
Viewing a Call History
51
Viewing Workgroup Statistics
52
Viewing Queues
53
CHAPTER 5 Using Center as a Supervisor
55
Logging in
55
Viewing Group Statistics
56
Viewing Agent Statistics
58
Viewing a History of Agent Activity
59
Viewing Agent Current Status
60
Monitoring-Listening in and Barging in
61
Viewing the Queues
62
Hapter
63
Configuring Your Station Settings
63
Apply Button and OK Button
63
General Information
64
Default Trunk Access
64
Accessing Databases
65
Screen Pop and Auto Close
65
Voice Mail Play Options
65
Call Handling
67
One Number Access
69
Message Notifications
72
Station Speed Dialing Setup
73
Adding or Editing Station Speed Entries
74
System Speed Dialing
74
Index
75
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Altigen CDR Search 4.0 User Manual (21 pages)
Brand:
Altigen
| Category:
Software
| Size: 0.64 MB
Table of Contents
Cdr Search
1
Administrator Login
6
Deleting Records
17
Exporting Records
18
Printing Records
19
Uninstalling Cdr Search
20
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