Chapter 1. Introduction; About Asm - Spectra Logic T-Series Spectra T120 User Manual

1 Introduction

About ASM

Assisted Self-Maintenance (ASM) is a type of technical support that allows customers to
save time and money by controlling general maintenance issues themselves. Spectra
Logic's ASM program for the Spectra T120 library provides customers with a a USB
device for regular maintenance procedures. It also provides customers with a stock of
Customer Replaceable Units (CRUs) for the library. CRUs are library components that
are kept at the customer site so that the customer can quickly and easily replace them
as necessary. After replacing a malfunctioning component with a new one stocked on
site, the malfunctioning component must be returned to Spectra Logic; a new
replacement component is shipped to the customer for future use.
Telephone Support
Customers should work closely with Technical Support before and during the
replacement of any library component. ASM customers have access to Technical
Support staff from 8am to 5pm local time, but also have the option of 24-hour-a-day
telephone access to Technical Support, depending on the service contract purchased.
Computer-Based Training
ASM customers have access to computer-based training (CBT) from Spectra Logic. CBT
offers an overview and theory of operation for the library as well as configuration,
operation, and instruction on replacement of all CRU components. Upon completion of
the CBT course, attendees are fully certified to perform component replacements.
Technical Support Contact Information
Location
United States and Canada
Europe
All Other Locations
Note: International customers serviced through an international service
provider partner should contact the local service provider directly.
Phone
1.800.227.4637
44 (0) 870.112.2185
1.303.449.0160
5
E-Mail
support@spectralogic.com
gb-spectralogicsupport@kodak.com
support@spectralogic.com