The Remote Management Viewer Window Fails To Refresh After Multiple Remote Management Sessions From The Same Browser Session; The Password Dialog Box Loses Focus During A Remote Management Session; Unable To Continue With The Remote Control Operation Because The Remote Management Viewer Freezes; Authentication To The X Server Fails - Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - TROUBLESHOOTING GUIDE 08-22-2008 Troubleshooting Manual

The Remote Management Viewer window fails to refresh after multiple Remote
Management sessions from the same browser session

Severity: ZENworks Linux Management; Remote Management

The Password dialog box loses focus during a Remote Management session

Severity: ZENworks Linux Management; Remote Management
Explanation: If you launch the ZENworks Control Center using Firefox and establish a
Possible Cause: Incompatibilities between the Java 1.4.x Focus Management and Remote
Unable to continue with the Remote Control operation because the Remote
Management Viewer freezes
Severity: ZENworks Linux Management; Remote Management
Possible Cause: The current encoding that you have selected might not be able to handle

Authentication to the X Server fails

Severity: ZENworks Linux Management; Remote Management
Explanation: A Remote Control session to a Managed Device fails with an error message
Possible Cause: The Remote Control Service has failed to authenticate to the X Server.
64 Novell ZENworks 7.2 Linux Management Troubleshooting Guide
Action: Clear the browser cache.
To clear the browser cache in the Firefox Web browser:
1 In Tools menu of the Firefox browser, select Options.
2 In the right pane, click Privacy.
3 For Cache, click Clear.
4 Restart the browser.
To clear the browser cache in the Internet Explorer Web browser:
1 In the Tools menu of the Internet Explorer browser, select Internet
Options.
2 In the General page, click Delete Files in the Temporary Internet Files
section.
3 Restart the browser.
Remote Management session, sometimes the focus is not on the password
dialog box.
Management Viewer causes the loss of focus of password dialog box.
Action: Click the title bar of the Remote Management Viewer window.
numerous screen updates.
Action: In Remote Management Viewer window, select Hextile encoding in the
Options tab and retry.
"host port is not an RFB Server".
Action: Restart the Display Manager.
1 Switch to any one of the text console.