Remote Management; Remote Management Operations; Requesting A Remote Management Session; Chapter 6, "Remote Management - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - ZENWORKS ADAPTATIVE AGENT GUIDE 10.3 30-03-2010 Information Manual

Remote Management

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The ZENworks Adaptive Agent supports management of your
enables your administrator or Help Desk personnel to remotely access or control your device in
order to resolve problems with the device.
NOTE: If the device is connected through Remote Desktop Connection, the Remote Management
tab is not displayed in the ZENworks Adaptive Agent page on the device because remote
management of terminal sessions is not supported.
The following sections contain more information:
Section 6.1, "Remote Management Operations," on page 25
Section 6.2, "Requesting a Remote Management Session," on page 25
Section 6.3, "Viewing Currently Connected Remote Operators," on page 26
Section 6.4, "Viewing the Remote Management Policy," on page 26
Section 6.5, "Using the Security Settings," on page 26

6.1 Remote Management Operations

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The ZENworks Adaptive Agent supports the following Remote Management operations:
Remote Control: Enables a remote operator (such as your administrator or a help desk
operator) to control your device.
Remote View: Enables a remote operator to view your device. This is a view-only mode; the
operator cannot perform any actions on your device.
Remote Diagnostics: Enables a remote operator to run specific administrative tools (such as
Registry Editor, Computer Management, and Services) for diagnostic purposes.
File Transfer: Enables a remote operator to transfer files to and from your device.
Remote Execute: Enables a remote operator to run executables on your device.
The operations that are allowed on your device depend on which ones your administrator has
enabled. For information about viewing which operations are available, see
Management Policy.

6.2 Requesting a Remote Management Session

In some situations, you might want to request a Remote Management session with a remote
operator, or you might be requested by a remote operator to initiate a session.
To request a session:
1 Double-click the
2 In the left navigation pane, locate the Remote Management heading, then click General.
3 Click Request Remote Management Session to display the Request Session dialog box.
icon in the notification area.
device from a remote location. This
Viewing the Remote
Remote Management
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