Understanding Remote Control; Understanding Remote View; Understanding Remote Login - Novell ZENWORKS LINUX MANAGEMENT 7.3 IR2 - ADMINISTRATION GUIDE 02-12-2010 Administration Manual

35.2.1 Understanding Remote Control

Remote Control lets you control a managed device desktop from the management console so you
can provide user assistance and help resolve problems on the devices.
Remote Control establishes a connection between the management console and the managed device.
With remote control connections, the administrator can go beyond viewing a managed device to
taking control of it.
During a Remote Control session, you can now switch between the active applications running on
the managed device using Alt+Z in the Remote Management Viewer.

35.2.2 Understanding Remote View

Remote View lets you view the managed device instead of controlling it. This helps you
troubleshoot problems that the user encountered by observing how the user at a managed device
performs certain tasks.

35.2.3 Understanding Remote Login

Remote Login lets you login into a managed device from the management console. This helps you
to start a new graphical session without disturbing the user on the managed device. The user on the
managed device would not be able to view a Remote Login session.
During a Remote Login session, you can now switch between the active applications running on the
managed device using Alt+Z in the Remote Management Viewer.
496 Novell ZENworks 7.3 Linux Management Administration Guide