HPE ProLiant DL385 Gen10 Plus v2 Maintenance And Service Manual page 120

HPE Insight Remote Support HPE Insight Remote Support
Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced delivery of your
Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement. Insight
Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event
diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and
accurate resolution, based on your product's service level. Notifications can be sent to your authorized Hewlett Packard Enterprise
Channel Partner for onsite service, if configured and available in your country.
For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and BladeSystem c-Class
Enclosures on the Hewlett Packard Enterprise website Hewlett Packard Enterprise website . Insight Remote Support is available as part of Hewlett Packard Enterprise
Warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement.
HPE InfoSight for servers HPE InfoSight for servers
The HPE InfoSight portal is a secure web interface hosted by HPE that allows you to monitor supported devices through a graphical
interface.
HPE InfoSight for servers:
Combines the machine learning and predictive analytics of HPE InfoSight with the health and performance monitoring of Active
Health System (AHS) and HPE iLO to optimize performance and predict and prevent problems
Provides automatic collection and analysis of the sensor and telemetry data from AHS to derive insights from the behaviors of the
install base to provide recommendations to resolve problems and improve performance
For more information on getting started and using HPE InfoSight for servers, go to: https://www.hpe.com/info/infosight-servers-docs
USB support USB support
Hewlett Packard Enterprise Gen10 and Gen10 Plus servers support all USB operating speeds depending on the device that is connected
to the server.
External USB functionality External USB functionality
Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration,
configuration, and diagnostic procedures.
For additional security, external USB functionality can be disabled through USB options in UEFI System Utilities.
Smart Storage Administrator Smart Storage Administrator
SSA is the main tool for configuring arrays on these controllers. It exists in three interface formats: the SSA GUI, the SSA CLI, and SSA
Scripting. All formats provide support for configuration tasks. Some of the advanced tasks are available in only one format.
The diagnostic features in SSA are also available in the standalone software Smart Storage Administrator Diagnostics Utility CLI.
SSA is accessible both offline and online:
Accessing SSA in the offline environment: Using one of multiple methods, you can run SSA before launching the host operating Accessing SSA in the offline environment:
https://www.hpe.com/info/infosight-servers-docs.
HPE ProLiant DL385 Gen10 Plus v2 Server Maintenance and Service Guide 120