Related Manuals for HPE DL20 G9
Summary of Contents for HPE DL20 G9
- Page 1 Avaya Call Management System HPE DL20 G9 and DL380 G9 Hardware Installation, Maintenance, and Troubleshooting Release 18 July 2016...
- Page 2 © USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED 2016, Avaya, Inc. FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA All Rights Reserved. CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL Notice AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, While reasonable efforts have been made to ensure that the AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE information in this document is complete and accurate at the time of...
- Page 3 Heritage Nortel Software SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY “Heritage Nortel Software” means the software that was acquired by FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL Avaya as part of its purchase of the Nortel Enterprise Solutions PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE Business in December 2009.
- Page 4 All non-Avaya trademarks are the property of their respective owners. ® Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Downloading Documentation For the most current versions of Documentation, see the Avaya Support website: https://support.avaya.com, or such successor site as designated by Avaya.
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Page 5: Table Of Contents
Connecting to external interfaces .................... 25 Connecting the switch link ................. 25 Connecting to the customer network ............. 26 Connecting the customer supplied SAS tape drive July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... - Page 6 ........ 32 Diagnosing system faults using HP Proliant DL380 G9 Server console ......................... 34 System messages ...................... 34 Recovery procedures ......................... 34 Loss of power July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com...
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Page 7: Chapter 1: Introduction
Chapter 1: Introduction Purpose The document describes how to install, maintain, and troubleshoot the HPE DL20 G9 and HP DL380 G9 servers. Intended audience This document is meant for implementation engineers, support personnel, and system administrators who will install and maintain call center applications, such as CMS. -
Page 8: Training
- Scroll down Playlists, and click the name of a topic to see the available list of videos posted on the website. Note: Videos are not available for all products. July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 9: Support
5. Select the product from the drop down list and choose the relevant release. 6. Select the Technical Solutions tab to see articles. 7. Select relevant articles. Related links Support on page 9 July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 10: Chapter 2: Installation
Manager before substitution. If there is a significant demand for a turnkey solution with a DC power supply, an Avaya GRIP (Global Requirements Integration Process) request must be July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 11: Registration
10 How to use this document This guide contains information for installing the HPE DL20 G9 server and the HP Proliant DL380 G9 server as part of an Avaya deployment and provides: • Instructions for how to find the appropriate online server documentation from HP. -
Page 12: Front View Of The Hpe Dl20 G9 Server
2 USB 2.0 connectors Health LED Front 2 Fan Assembly Power On/Standby button and system power LED button UID LED NIC status LED Hard Drive Bays July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 13: Rear View Of The Hpe Dl20 G9 Server
2 x 1GbE embedded Ethernet Adapter and Flexible PCI slots 2x PCI-E x8 Gen3, FlexibleLOM Power Supply HPE 900 W AC 240VDC redundant power supply July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 14: Altitude Requirements
(1500 ft/min). Non-operating 9144 m (30,000 ft). Maximum allowable altitude change rate is 457 m/min (1500 ft/min). Server dimensions and clearance requirement The following table lists the server dimensions and clearance requirement for the HPE DL20 G9 server. Type Description Dimensions Height: 4.32 cm (1.7 in) -
Page 15: Power Requirements
Power requirements Power requirements The following table lists the power requirements for the HPE DL20 G9 server. Specification Value System VA rating 137.82 VA System BTU HR 452.87 BTU Input System Current 1.2 A Utilization Power 132.81 W Idle Input Power 43.69 W... -
Page 16: Rear View Of The Hp Dl380 G9 Server
Optional serial port Optional rear 2 SFF HDD (supported in 24 SFF or 12 LFF front end) Table continues… July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 17: Hp Proliant Dl380 G9 Server Specifications
2 — 800 W Altitude and air pressure requirements The following table lists the altitude and air pressure requirements for the HP Proliant DL380 G9 server. July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 18: Hardware Dimensions And Clearance Requirements
System performance may be reduced if operating with a fan fault or above 30°C (86°F). Non-operating -30° to 60°C (-22° to 140°F). Maximum rate of change is 20°C/hr (36°F/hr). Relative humidity (non-condensing) Table continues… July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 19: Power Requirements
To properly ventilate the system, you must provide a minimum clearance of: • 63.5 cm (25 in) in front of the rack • 76.2 cm (30 in) behind the rack July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 20: Checklist For Installing The Server In The Rack
Verify that the User Guide: The server must be grounded for proper operation and rack is grounded Electrical safety. in accordance Table continues… July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... - Page 21 Server comes pre-installed with Avaya approved firmware, settings and RAID configuration. Do not go to the HP website for any updates unless instructed by Avaya. July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com...
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Page 22: Setting Up Power For The Server
2. Plug the power cord from the server into an outlet on a UPS or a grounded power outlet. Important: Do not turn on power at this time. Wait until instructed later in this document. July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 23: Hp Dl380 G9 Peripheral Connectivity
HP DL380 G9 peripheral connectivity HP DL380 G9 peripheral connectivity July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 24: Hpe Dl20 G9 Peripheral Connectivity
Connectivity diagram call out Description USB keyboard — customer provided USB mouse — customer provided VGA Monitor with cable — customer provided Table continues… July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 25: Support For Kvm And Headless Cms Systems
However, for CMS installations, you must use only speeds of 10/100 Mbps. The customer network Ethernet connection is used for CMS Supervisor, network printers, and LAN backup. July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 26: Connecting The Customer Supplied Sas Tape Drive
Maintenance, and Troubleshooting for Linux document for your CMS release. • Installing CMS and supporting software • Turning the system over to the customer July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 27: Chapter 3: Maintenance
Avaya personnel. Once the auth_set command has been re-run, the system preserves the new CMS hardware information. To minimize downtime, the customer must make arrangements with Avaya July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 28: External Maintenance Field Replaceable Units
DL20G9 DVD- ROM DRIVE DL20G9 CHASSIS FAN Turning off the system Procedure 1. Log in to the system as root. 2. Enter: /usr/sbin/shutdown -h now July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 29: Turning On The System
5. Continue with the component procedure required for maintenance. Maintaining the disk drives This section contains the information for maintaining the disk drives of the HP server. July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 30: Prerequisites
CMS to complete the procedures before removal of the disk. Note: HPE DL20 is not hot-swappable because it has one disk. Procedure 1. Locate the disk drive you want to remove. A map of drive locations is located on the front right side of the computer. -
Page 31: Maintaining And Cleaning The Tape Drive
To return any failed part or component, check the Return merchandise authorization (RMA) policy on the Avaya Support website http://support.avaya.com under Help & Policies > Policies & Legal > Global Asset Recovery Policy. July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... -
Page 32: Chapter 4: Troubleshooting
4. From System Utilities, navigate to Embedded Applications > Embedded Diagnostics and press ENTER. The system displays the HP ProLiant Hardware Diagnostics UEFI screen. July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... - Page 33 • Language to select the language to perform the Embedded Diagnostics. • Exit to close the Embedded Applications and go back to System Utilities. July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com...
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Page 34: System Messages
The system boots from the disk by default. Turning the computer on Procedure 1. Turn on all external devices. 2. Turn on the system monitor. July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com... - Page 35 1. Log in to the system as root . 2. Enter: /usr/sbin/shutdown -h now This shuts down the system. 3. Turn off the system monitor. 4. Turn off all external devices. July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com...
- Page 36 ..............humidity requirements ............tape drive cleaning ................ maintaining ..............Temperature, humidity requirement HPE DL20 G9 ...............14 InSite Knowledge Base ............9 temperature requirements ........... July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com...
- Page 37 ............turn off the system ............... turn on the system ............... turn over the system ............verifying POST ..............26 videos ..................July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT Comments on this document? infodev@avaya.com...