Polycom ReadiManagerLX100 Management Manual page 94

Remote Alert Notification
Email Notification
Here's an example email that is sent when a user requests for help.
An email of a particular type (i.e., help request) will only be sent once for each status change. For instance, if a user
requests help, an email will be sent to the email address specified. No other emails based on that instance will
be sent until help requested is acknowledged officially in Polycom ReadiManager LX100. Once the user's help is
acknowledged, then an email will be sent to the administrator noting that "All help requests has been acknowledged."
If 2 users request help several minutes apart more than the specified separator time and neither request has been
acknowledged, then, 2 emails will be sent. The first email will contain the System name of the first system that
requested help. The second email will contain the names of requests from both systems. This second email was driven
by the second system requesting help. The newly added second system will have an asterisks next to its name to note
that this is new on the list.
Polycom ReadiManager LX100 User Guide
From: GMS - LAN Host Name [Originating Email Address]
Sent: Friday, September 01, 2001 10:00 AM
To: Video Communications Network Administrator
Subject: GMS Alert: 2 system(s) requesting help
Body:
VS
Conference Room #1001 - Call 565-1212
Marketing Conference Room - Call 565-1213
Chapter 8 System Configuration 87