Polycom ReadiManagerLX100 Management Manual page 192

Troubleshooting Guide
Search
Searches take a long time. How can I decrease the time it takes to search for systems?
Can I search across multiple subnets?
Yes, as long as the subnets are contiguous.
The search function can not find all the video endpoints on our company wide network.
Here are the most likely reasons why the search function cannot find all the video endpoints
• Search will only find systems that have not already been added to the list
*
• Search may not find systems that are behind a firewall or within a network using Network Address Translation
Adding Systems
When I performed the function Add System, my video endpoint failed to add onto the System list.
This can be caused by:
Do I have to go to every video endpoint and enter the IP address of the ReadiManager LX100 Server to
manage the these endpoints?
Polycom ReadiManager LX100 User Guide
You can decrease the amount of time Search takes by limiting the range to only the addresses that your
endpoints are actually using. The time it takes to search a range is linear, and depends on the speed of
your server, and the bandwidth of your network. Therefore, it takes twice as long to search a range of 200
addresses as it does to search a range of 100 addresses.
Search will not find systems that are turned off or disconnected from the network
(NAT)
1. Entering the incorrect IP address of the video endpoint.
2. Trying to add a video endpoint when it is turned off.
3. Trying to add a video endpoint that has a password set.
If the message you get says "Could not add system", then either the IP address is incorrect, or the video
endpoint is not responding. Try pinging the IP address of the video endpoint. If ping gets a reply, try to access
the video endpoint's internal web server by entering its address in a browser window.
If the message you get says "You did not have the correct password for the system", then either the video
endpoint has a password set, and you did not enter a password in the Add System window, or the password
you entered is not the same as the password on the video endpoint. Verify that you have the correct password
(Admin Password) for the video endpoint you are trying to add.
If your video endpoint is on the LAN and you have added the system to the ReadiManager LX100 database,
the IP address of the server will be sent to the system.
Appendix 185