Software Update - Polycom ReadiManagerLX100 Management Manual

Troubleshooting Guide
The endpoint appears in the Global Directory as a registered entry, however it does not appear in the
System Management list. Why is the endpoint not listed in the System list?

Software Update

Software Update Now doesn't work. I get the following status: "Failed", "Location Unspecified" and "File
does not exist".
Polycom ReadiManager LX100 User Guide
The endpoint probably has the Global Directory Server IP address configured correctly for the Global Address
book settings. However, the endpoint was not added either through the "Search" or "Add System" Function
ReadiManager LX100 can only manage systems when systems are added to the database via the above
functions via the System Management page.
LOCATION UNSPECIFIED:
The softupdate.exe for a specific model indicates that the file was not uploaded onto the server.
FILE DOES NOT EXIST:
The softupdate.exe file was uploaded onto the server but was deleted from the server through some means
other than ReadiManager LX100.
FAILED:
This usually happens because ReadiManager LX100 does not have the correct password for the video
endpoint, or because the video endpoint was turned off or disconnected from the network.
You can find out the cause of the failure by looking at the update log for that system. The update log files are
usually located in the drive:\Polycom\PWX\log\1_1_1_1_@_yyyy-mm-dd-ss.logon the ReadiManager LX100
server machine, and they are named with the IP address of the ViewStation, followed by the date and time
that the update was run. For instance, the file 111_11_11_111_@_2000-11-01-10-57-38.log is for the update
that was run at 10:57:38, on Nov. 1, 2000, for the ViewStation at the address 111.11.11.111. Within this log,
the message "Error in password" means that ReadiManager LX100 does not have the correct password for
this ViewStation. The message "Could not connect" means that the ViewStation was not responding.
Appendix 186