Account Validation - Polycom ReadiManagerLX100 Management Manual

Troubleshooting Guide

Account Validation

I have created several accounts and set Account Validation on ViewStation to enable. When making
video call, ViewStation always drop call even when I enter the correct account. To me, Account
Validation does not work.
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Polycom ReadiManager LX100 User Guide
Account Validation only works with the first URL in the Manager URL list. If your ViewStation is being
managed by more than 1 ReadiManager LX100, or if a previous ReadiManager LX100 was shut down, and
the ViewStation was then added to a new ReadiManager LX100, then you could have more than 1 URL in the
Manager URL list on the ViewStation.
Select that ViewStation in the Systems list, and click on the Management tab. You will see the list of URL's for
that ViewStation. Make sure that the address of ReadiManager LX100 server where you created the accounts
is in the first position.
Appendix 187