Troubleshooting; Running Readimanager Lx100 - Polycom ReadiManagerLX100 Management Manual

Troubleshooting Guide
Running Polycom ReadiManager LX100
How do I calculate Greenwich Mean Time offset?
When the server address is entered, the browser page appears with an HTTP 404 error.
Why can't I access the web interface of ViaVideo but can with a ViewStation through the Manage System
feature of ReadiManager LX100?
What is "Other" device type and how to use it?
Does ReadiManager LX100 work through the firewall?
Polycom ReadiManager LX100 User Guide
Click on date and time in the control panel on your computer. A pull down menu will state what the GMT
offset is at your location.
The browser cannot find the default web page. Default website location may not properly set. On IIS, check
the path on the Default Website properties for the correct location. It should be "drive:/Inetpub/wwwroot"
where ReadiManager LX100 web folders are stored under.
ViaVideo must be password protected before ReadiManager LX100 can access the web interface. By default,
ViaVideo does not have password protection enabled. To set the password in ViaVideo, navigate to System
info > Global Services > Global Management in the ViaVideo web interface. On this page, there is a Web
Access Password field. Once a password is entered, this unit's web interface can be accessed through
ReadiManager LX100 when the login in information is filled in through the Manage System feature.
"Other" device type can be any web server that supports HTTP. What is required is the ability to understand
HTTP web request. For example, Sony® Contact 1600 has a web server which can be monitor by using
"Other" device type. When adding using "Other" device type, user specifies the IP address, the port, and the
HTML file (if it is not the default.htm file). ReadiManager LX100 will be able to detect whether the system is
online or offline based on the response string of that device.
This depends on the setup of the video network behind the firewall. As long as the IP address of the managed
endpoints aren't translated through NAT (Network Address Translation), port 80 (HTTP), port 21 (FTP), and port
3601 (GAB protocol), ReadiManager LX100 will function properly. Some firewall policies don't allow request
outside the firewall to be made. If this is the case, ReadiManager LX100 can't manage the endpoints inside
the network. It is then required to have policy change to allow TCP request from the ReadiManager LX100
server.
Appendix 182