Polycom ReadiManagerLX100 Management Manual page 84

Device Tracing
Device tracing provides diagnostic capabilities for administrators. Endpoint activity such as the handling of the remote
control or gatekeeper communications is logged when device tracing is enabled. If issues are occurring with an
endpoint, enabling device tracing can help with diagnosing the situation.
Currently, the device types supported in Device Tracing are the ViewStation and V-Series models. For endpoints that
have device tracing enabled, the device trace log file is generated once everyday. These log files will be maintained
on the server for the number of days designated under the "Modify Device Tracing" section found within the
Configuration > Server Preferences > Device Specific Configuration page.
Enabling Device Tracing
Device Tracing can be enabled in one of two ways. First, when editing a Device tracing supported device, an option
to enable device tracing is provided within that window. The second way to enable device tracing is within the
Reports > Device Tracing page. All managed endpoints that support device tracing will appear here. When the
Tracing button is clicked on for a selected item, "Device Tracing" can be enabled by choosing that option in the
drop down menu. Endpoints that have device tracing enabled will have the green network icon with logging appear
next to it.
Once Device Tracing has been enabled, trace log files will appear in the "Tracing" tab. Depending on endpoint activity,
these files can be very large in size.
Polycom ReadiManager LX100 User Guide
Figure 7.5 Device Tracing
NOTE
If Device Tracing is enabled for a device, other users will not be able to Telnet into this device.
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