Network Diagnostics; Network Diagnostics Overview; Diagnostic Status Returned - Xerox Phaser 7500 Service Manual

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Network Diagnostics

Phaser 7500 Printer Service Manual

This test routine is intended to be used to provide an automated method to check

the network configuration of the printer. When the test is initiated through the

Control Panel, it will be able to provide an error indicator with suggested resolution

for the user.

Function status - OK (0) if no error is found

Integer error code - 0 (success - no error), #1 (internal error), #2 thru n [as

defined in the Error Codes Returned table] (errors found)

Pointer to a character string corresponding to the error code returned.

Error Code External Error String

Internal error. Please provide Network Log pages output to

Customer Support (Troubleshooting -> Network Problems ->

Network Log Pages -> TCP/IP Runtime Log).

No network link. Are the LEDs blinking at the printer's network cable

Is the network cable plugged into the printer and a known working

network port?

Try swapping the network cable. If no success, Reset NVRAM and

Reset NVRAM, wait 1 minute and retest.

This network connection appears to be too busy, suggest

separating the printer via a network switch.

There may be too many cascaded network hubs or Ethernet speed

may be set to the wrong mode.

Use the Control Panel to switch Ethernet speed full/half duplex and

retest. (Printer Setup -> Connection Setup -> Network Setup ->

Ethernet speed)

TCP/IP is disabled. Use the Control Panel to enable TCP/IP. (Printer

Setup - > Connection Setup -> Network Setup -> TCP/IP Setup ->

No IP address.

(If DHCP enabled, no server responded yet. so wait 1 minute for

AutoIP and retest. If DHCP disabled, no server will respond and the

address needs to be entered manually or reset NVRAM and reboot

the printer.)

General Troubleshooting