Xerox Phaser 7500DN User Manual
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Xerox Phaser 7500DN User Manual

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Phaser
®
7500
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Phaser

User Guide

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  • Page 1: User Guide

    Phaser ® 7500 Color Printer Phaser 7500 ® User Guide English Français Guide d'utilisation Nederlands Gebruikershandleiding Guida dell'utente Användarhandbok Italiano Svenska Deutsch Benutzerhandbuch Dansk Betjeningsvejledning Español Guía del usuario Čeština Uživatelská příručka Polski Português Guia do usuário Przewodnik użytkownika Magyar Felhasználói útmutató...

  • Page 2: Jam At Tray

    Copyright © 2009 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

  • Page 3: Table Of Contents

    Automatically Setting the Printer’s IP Address ........30 Dynamic Methods of Setting the Printer’s IP Address......30 Manually Setting the Printer’s IP Address.
  • Page 4 Media That Can Damage Your Printer........
  • Page 5 Cleaning the Printer ........
  • Page 6 Printer Resets or Turns Off Frequently ........
  • Page 7 Other Countries..............158 Index Contents Phaser 7500 Color Printer User Guide...
  • Page 8 Contents Phaser 7500 Color Printer User Guide...
  • Page 9 12 • Printer Symbols on page 13 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your printer. Phaser 7500 Color Printer...

  • Page 10: Safety

    Do not place objects on the power cord. The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.

  • Page 11: Operational Safety

    Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...

  • Page 12: Maintenance Safety

    • Do not use aerosol cleaners. Clean the printer with a dry lint-free cloth only. • Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. Phaser 7500 Color Printer User Guide...

  • Page 13: Printer Symbols

    Ignoring this warning could cause serious injury or even death. Ignoring this caution could cause injury or damage to the property. Hot surface on or in the printer. Use caution to avoid personal injury. Caution: Electrostatic sensitive devices Verify that you are properly grounded before making contact with the printer.
  • Page 14 Safety Phaser 7500 Color Printer User Guide...
  • Page 15 Features This chapter includes: • Parts of the Printer on page 16 • Printer Configurations on page 18 • Control Panel on page 20 • More Information on page 22 Phaser 7500 Color Printer User Guide...

  • Page 16: Features

    Features Parts of the Printer This section includes: • Front View on page 16 • Rear View on page 17 • Internal Components on page 17 Front View 7500-028 Phaser 7500 Color Printer User Guide 1. Top output tray 2. Power switch 3.

  • Page 17: Rear View

    Internal Components Imaging unit cover lever Toner cartridges Belt cleaner Waste cartridge 7500-026 3. Ethernet connection 4. Power cord connector 7500-027 5. Imaging unit cover 6. Imaging units 7. Transfer roller 8. Fuser Phaser 7500 Color Printer Features User Guide...

  • Page 18: Printer Configurations

    500-Sheet Feeder Optional 1500-Sheet Feeder Optional Productivity kit (hard drive) Optional Note: The printer supports either the optional 500-Sheet Feeder or the 1500-Sheet Feeder but not both at the same time. Phaser 7500 Color Printer User Guide 7500DN 7500DT Optional...

  • Page 19: Options

    Options The following options are available for the Phaser 7500 printer: Duplex Unit: A duplex unit can be added to the printer to provide automatic 2-sided printing. The • duplex unit comes standard on the Phaser 7500DN, 7500DT, and 7500DX.

  • Page 20: Control Panel

    20 • Information Pages on page 21 Control Panel Layout Indicator Light Blinks when the printer is receiving and printing a job. Graphic display Indicates status messages and menus. Cancel button Cancels the current printing job. Back button Returns to the previous menu item.

  • Page 21: Information Pages

    Information pages can also be printed from CentreWare Internet Services (CentreWare IS). Menu Map The Menu Map information page shows you how to navigate to each of the printer’s functions. It is useful for getting to know the capabilities and setting names of your printer.

  • Page 22: More Information

    Features More Information The following links provide more information about your printer and its capabilities. Information Installation Guide Quick Use Guide User Guide (PDF) Quick Start Tutorials Video Tutorials Recommended Media List Printer Management Tools Online Support Assistant PhaserSMART Technical Support...

  • Page 23: Xerox Support Centre

    • Default printer driver settings Xerox Support Centre is available for systems with Windows 2000 and newer or Mac OS X, version 10.4 and newer. You can install the Xerox Support Centre utility from the Xerox Drivers and Downloads website at www.xerox.com/office/7500drivers.
  • Page 24 Features Phaser 7500 Color Printer User Guide...

  • Page 25: Network Basics

    IPv6 on page 47 This chapter provides basic information about setting up and connecting to your printer. Note: For information about setting up and connecting to your printer on an IPv6 network, see IPv6 on page 47. on page 26...

  • Page 26: Overview Of Network Setup And Configuration

    5. Configure the printer’s TCP/IP address, which is required to identify the printer on the network. • Windows operating systems: Run the Installer on the Software and Documentation CD-ROM to automatically set the printer’s IP address if the printer is connected to an established TCP/IP...

  • Page 27: Choosing A Connection Method

    If you are connecting to one or more computers with a hub, connect the computer to the hub with one cable, and then connect the printer to the hub with the second cable. Connect to any port on the hub except the uplink port.

  • Page 28: Connecting Via Usb

    2000/XP/Server 2003 or newer. Macintosh users must use Mac OS X, version 10.3 and higher. USB Connection A USB connection requires a standard A/B USB cable. This cable is not included with your printer and must be purchased separately. Verify that you are using the correct USB (1.x or 2.0) cable for your connection.

  • Page 29: Configuring The Network Address

    IP address. It is important that the addresses are similar, but not the same; only the last digit needs to be different. For example, your printer can have the address 192.168.1.2 while your computer has the address 192.168.1.3. Another device can have the address 192.168.1.4.

  • Page 30: Automatically Setting The Printer's Ip Address

    Automatically Setting the Printer’s IP Address If the printer is connected to a small established TCP/IP network without a DHCP server, use the installer on the Software and Documentation CD-ROM to detect or assign an IP address to your printer.

  • Page 31: Manually Setting The Printer's Ip Address

    IP address. To use an IP host name for the printer, the system administrator must configure one or more DNS servers and a local DNS domain name space database. To set up the printer for DNS, supply a maximum of two DNS name server IP addresses.

  • Page 32: Using The Control Panel

    Using the Control Panel To manually set the IP address: 1. On the control panel, select Printer Setup > Connection Setup > Network Setup > TCP/IPv4 Setup, then press the OK button. 2. Select DHCP/BOOTP, then press the OK button to select Off.

  • Page 33: Printer Management Software

    A printer with a hard drive is required to support these functions. In some printer models, a DX configuration is required to support these functions.

  • Page 34: Centreware Web

    Network Basics CentreWare Web CentreWare Web is a multi-vendor printer management, installation, and troubleshooting application. Use CentreWare Web to remotely manage, install, and troubleshoot printers on your network using a Web browser. Printers are found through network or print server discovery and managed over TCP/IP networks using RFC-1759 SNMP (Simple Network Management Protocol).

  • Page 35: Available Printer Drivers

    Available Printer Drivers To access special printing options, use a Xerox printer driver. Xerox provides drivers for a variety of page description languages and operating systems. The following printer drivers are available: Printer Driver Windows PostScript Driver Windows PCL5c Driver Xerox Global Print Driver™...

  • Page 36: Windows 2000 Or Later

    1. Verify that the printer is plugged in, turned On, and connected to an active network. 2. Verify that the printer is receiving network information by monitoring the LEDs on the back of the printer or on the CentreDirect External Print Server. When the printer is connected to a functioning network and receiving traffic, its link LED is green, and its amber traffic LED is flashing rapidly.

  • Page 37: Other Methods Of Installation

    5. Select Standard TCP/IP Port from the New Port Type drop-down menu, then click Next. 6. Click Next. 7. Enter the IP Address of the printer you want to use in the Printer Name or IP Address edit box. Click Next.
  • Page 38 3. Select the *.INF file, then click Open. 4. Verify that the path and filename are correct, then click OK. 5. Enter a name for the printer and select whether you want that printer to be the default. Click Next. 6. Select one of these options: If the printer is not shared, click Next.

  • Page 39: Windows 64-Bit Server To 32-Bit Client Installation

    3. Select the *.INF file, then click Open. 4. Verify that the path and filename are correct, then click OK. 5. Enter a name for the printer and select whether you want that printer to be the default. Click Next. 6. Select one of these options: If the printer is not shared, click Next.

  • Page 40: Windows 2000 Or Later Troubleshooting

    Start Menu tab, then select Classic Start menu. Click OK. This Troubleshooting section assumes you have completed the following tasks: • Loaded a Phaser printer PCL or PostScript printer driver. • Printed and kept a current copy of the Configuration page.
  • Page 41 To print a test page: 1. Select the General tab. 2. Click Print Test Page. If the printer does not print, select PhaserSMART Technical Support on the Troubleshooting tab of your Windows printer driver to access PhaserSMART Technical Support. See also: Online Support Assistant at www.xerox.com/office/7500support...

  • Page 42: Macintosh Os X, Version 10.3 And Higher

    3. Confirm that the first drop-down menu is set to Bonjour (Rendezvous). 4. Select the printer in the window. 5. Select Xerox from the list of manufacturers in the lower drop-down menu. 6. Select the appropriate printer model from the list of available devices.

  • Page 43: Macintosh Os X, Version 10.4 And Higher

    Enter the printer’s IP address in the Printer Address field. Verify that the Queue Name field is blank. Select Xerox from the Printer Model pull-down menu, and then select the corresponding PPD file. Click the Add button. The printer is added to the list.

  • Page 44: Macintosh Troubleshooting (Mac Os X, Version 10.3 And Higher)

    4. For AppleTalk, follow the steps below. For TCP/IP proceed to Step 5. a. From the printer’s control panel, verify that EtherTalk is enabled. If it is not, enable it in the control panel, and then reset the printer.

  • Page 45: Unix (Linux)

    4. Click the Start button to begin downloading. 5. Repeat steps 1 and 2, and then click the Printer Package for use with CentreWare for Unix link. 6. Click the Start button to begin downloading.
  • Page 46 4. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART. Installing the Printer When Using CUPS as the Print Spooler When using CUPS as the print spooler, you need to add the printer’s .ppd file to the /usr/share/cups/model/Xerox directory. To install the .ppd file: 1.

  • Page 47: Ipv6

    Using the Control Panel To enable/disable IPv6 on the control panel: 1. Select Printer Setup > Connection Setup > Network Setup > TCP/IPv6 Setup, then press the OK button. 2. Select IPv6, then press the OK button to switch between On and Off.

  • Page 48: Setting The Interface Id

    Select Printer Setup > Connection Setup > Reset Connection Setup, then press the OK button. Setting the Interface ID Your IPv6-enabled printer has one interface with multiple addresses. The Interface ID is the part of the address after the prefix. The printer uses the Interface ID when assigning both the Link-Local address and automatic addresses that use router supplied prefix(es).

  • Page 49: Automatic Address Assignment

    Enabling/Disabling Automatic Address Assignment with the Control Panel To set the Interface ID on the control panel: 1. Select Printer Setup > Connection Setup > Network Setup > TCP/IPv6 Setup, then press the OK button. 2. Select Auto Assign, then press the OK button to turn Auto Assign On or Off.

  • Page 50: Manual Address Assignment

    Setting the IPv6 Address with the Control Panel To set the IPv6 address on the control panel: 1. Select Printer Setup > Connection Setup > Network Setup > TCP/IPv6 Setup, then press the OK button. 2. Select Manual Address, then press the OK button to turn manual addressing on.

  • Page 51: Address Precedence

    To manually set the IPv6 address using CentreWare IS: 1. Launch your Web browser. 2. Enter your printer’s IP address in the browser’s Address field. 3. Click Properties. 4. Select the Protocols folder on the left navigation panel, then click TCP/IP.
  • Page 52 Network Basics Phaser 7500 Color Printer User Guide...

  • Page 53: Printing

    • Printing Cover Pages on page 90 • Printing Watermarks on page 92 • Printing Mirror Images on page 93 • Printing Special Job Types on page 94 on page 78 on page 82 Phaser 7500 Color Printer User Guide...

  • Page 54: Printing Overview

    5. Access the printer driver settings by selecting Properties or Preferences (Windows), Xerox Features for Macintosh. The title of the button may vary depending on your application. 6. Modify the printer driver settings as necessary and select OK (Windows) or Xerox Features (Macintosh).

  • Page 55: Supported Media

    Paper Storage Guidelines on page 56 Your printer is designed to be used with a variety of media types. Follow the guidelines in this section to ensure the best print quality and to avoid jams. For best results, use Xerox printing media specified for your Phaser 7500 printer.

  • Page 56: Media That Can Damage Your Printer

    Media That Can Damage Your Printer Your printer is designed to use a variety of paper and media types for print and copy jobs. However, some media can cause poor output quality, increased paper jams, or damage to your printer.

  • Page 57: Loading Media

    62 Most paper sizes can be loaded in the trays either long-edge feed or short-edge feed, however, printing long-edge feed is recommended to optimize the life of the printer, supplies, and print speed. Loading Paper in Tray 1 (MPT) Tray 1 (MPT) accepts the following paper types: •...
  • Page 58 To load paper or other media in Tray 1 (MPT): 1. Open Tray 1 (MPT). 2. Load the paper or other media with the long edge entering the printer first. For single-sided printing, place side one facedown, with the top of the page towards the rear •...
  • Page 59 For automatic 2-sided printing, place side one faceup, with the top of the page towards the • rear of the printer. Prepunched holes should enter the printer last. Caution: Do not load paper or media above the fill line indicated on the tray. Overloading the tray may cause jams.
  • Page 60 Use short-edge feed for sizes that do not fit long-edge feed or when the media curls or peels, such as labels. 1. Open Tray 1 (MPT). 2. Load the paper or other media with the short edge against the printer. For single-sided printing, place side one facedown, with the top of the page entering the •...
  • Page 61 For automatic 2-sided printing, place side one faceup, with the top of the page entering the • printer last. Place prepunched paper with the holes toward the front of the printer. Caution: Do not load paper or media above the fill line indicated on the tray. Overloading the tray may cause jams.

  • Page 62: Using Manual Feed In Tray 1 (Mpt)

    Using Manual Feed in Tray 1 (MPT) If you are using paper that you do not want others to use, you can have the printer prompt you when it is time to load the paper for your print job.
  • Page 63 Use long-edge feed for faster printing when the paper fits that way. To load paper or other media in Trays 2–5: 1. Pull out the tray. 2. Fan the paper to release sheets that are stuck together. 7500-049 7500-050 Phaser 7500 Color Printer User Guide Printing...
  • Page 64 Prepunched holes should be on the right side of the tray. Caution: Do not load paper or media above the fill line indicated on the tray. Overloading the tray may cause jams. Phaser 7500 Color Printer User Guide 7500-122 7500-121...
  • Page 65 4. Adjust the guides to fit the paper. 5. Push the tray completely into the printer. 6. When the control panel prompts you to confirm the type and size of paper in the tray, press the OK button to use the current tray setup. If you loaded a new type of paper in the tray or loaded a custom size, do the following: a.
  • Page 66 New Custom Size for the paper size and follow the prompts; see page 73 for more information. If you loaded standard-size paper, select Auto Select for the paper size; the tray guides are then used by the printer to determine the paper size in the tray. Short-Edge Feed Use short-edge feed for sizes that do not fit long-edge feed or when the media curls or peels, such as labels.
  • Page 67 Prepunched holes should be towards the front of the tray. Caution: Do not load paper or media above the fill line indicated on the tray. Overloading the tray may cause jams. Printing 7500-057 7500-096 7500-059 Phaser 7500 Color Printer User Guide...
  • Page 68 Size for the paper size and follow the prompts; see information. If you loaded standard-size paper, select Auto Select for the paper size; the tray guides are then used by the printer to determine the paper size in the tray. Phaser 7500 Color Printer...

  • Page 69: Printing On Special Media

    Damage caused by using unsupported paper, transparencies, or other specialty media is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...

  • Page 70: Printing On Envelopes

    United States and Canada. Coverage may vary outside these areas, please contact your local representative for details. Printing on Labels Labels can be printed from Tray 1 (MPT) only. To order paper, transparencies, or other specialty media, contact your local reseller or go to the Xerox Supplies website at www.xerox.com/office/7500supplies. Guidelines •...

  • Page 71: Printing On Glossy Paper

    Thick Glossy Paper: 221–256 g/m Note: Glossy paper should be printed on one side only. To order paper, transparencies, or other specialty media, contact your local reseller or go to the Xerox Supplies website for your printer: www.xerox.com/office/7500supplies. Guidelines •...

  • Page 72: Using Custom Paper Types

    Custom paper types are created in CentreWare IS and appear in the printer driver, control panel, and CentreWare IS. You can define up to 5 custom names and assign base paper types to them. The control panel always lists all five types, but the driver only lists the ones that are not hidden.

  • Page 73: Using Custom Size Paper

    Mac OS X version 10.4 and newer 1. Go the Print menu. 2. In the print drop-down list, select Xerox Features. The Paper/Output drop-down appears. 3. In the Paper drop-down list, select Other Type. 4. From the drop-down list, select the custom paper type you want to use.
  • Page 74 Mac OS X version 10.4 and newer 1. Select Page Setup from the File menu. 2. Select the Xerox Phaser 7500 printer. 3. In the Paper Size drop-down list select Manage Custom Sizes. 4. Click the + button to add a new custom page size.

  • Page 75: Selecting Printing Options

    Selecting Printing Options Printing options, also referred to as printer driver options, are specified as Printing Preferences in Windows, and Xerox Features in Macintosh. Printing Options include 2-sided printing, page layout, and print quality. Printing Options for Windows The following table lists printing options organized in tabs within the Printing Preferences window:...

  • Page 76: Selecting Printing Options For An Individual Job In Windows

    If you want to use special printing options for a particular job, change the Printing Preferences before sending the job to the printer. For example, if you want to use the Enhanced print-quality mode when printing a particular document, select this setting in Printing Preferences before printing that job.

  • Page 77: Printing Options For Macintosh

    Printing Options for Macintosh See the following table for specific printing options in the Macintosh PostScript printer driver. Printing Options Paper/Output Job type Paper size and paper type 2-sided printing Print quality Covers Separators Color Options Automatic Color Black and White...

  • Page 78: Printing On Both Sides Of The Paper

    • Page Layout Options on page 80 2-Sided Printing Guidelines To use the printer’s automatic 2-sided printing feature: • The paper’s leading edge must have a length of 128–322 mm (5.0–12.65 in.). • The paper’s side edge must have a length of 140–457 mm (5.5–18 in.) •...

  • Page 79: Printing A 2-Sided Document

    Long-Edge Feed: Insert side one faceup, with the top of the page towards the rear of the • printer. Prepunched holes should enter the printer last. Short-Edge Feed: Insert side one faceup, with the top of the page entering the printer first. • Place prepunched paper with the holes toward the front of the printer.

  • Page 80: Page Layout Options

    2-Sided Print 2-Sided Print, Flip on Short Edge See also: Loading Paper in Tray 1 (MPT) Loading Paper in Trays 2–5 Phaser 7500 Color Printer User Guide Landscape 2-Sided Print, Flip on Short Edge on page 57 on page 62...

  • Page 81: Selecting Paper Type To Use

    Selecting Paper Type to Use When you send your print job to the printer, you can choose to let the printer automatically select which paper to use based on your document size and the paper type you select, or you can force the printer to use paper from a specific tray.

  • Page 82: Printing Multiple Pages To A Single Sheet (N-Up)

    3. Click the button for the number of pages you want to appear on each side of the sheet. Mac OS X version 10.3 and newer 1. In the Print dialog box, select Layout. 2. Select the number of Pages per Sheet and Layout Direction. Phaser 7500 Color Printer User Guide...

  • Page 83: Printing Booklets

    2. Select the Booklet Layout option. If you are using the PostScript driver, click the Booklet Options button to specify the creep and gutter. 3. If desired, select Draw Page Borders from the drop-down list. Printing Gutter Phaser 7500 Color Printer User Guide...
  • Page 84 Printing Mac OS X 10.3 and newer driver 1. In the Print dialog box, select Xerox Features, then the Layout/Watermark drop-down list. 2. Select Enable for Booklet Printing. 3. If desired, specify the creep and gutter with the Booklet Options button.

  • Page 85: Using Color Corrections

    You can enter more than one phrase per print. Use the 3 buttons below the text box to change the order of the phrases. 6. Press the OK button to make the changes to the print. on page 86 on page 86 on page 87 Printing Phaser 7500 Color Printer User Guide...

  • Page 86: Selecting Color Correction In A Supported Driver

    Adjustments. Mac OS X 10.3 and newer driver 1. In the Print dialog box, select Xerox Features, and then the Color Options drop-down list. 2. Select the desired color correction from the available options. Making Color Adjustments in a Supported Driver Windows 2000 or newer driver 1.

  • Page 87: Making Custom Color Adjustments

    Controls which color settings are printed in black. Note: The Spot Color tab has an option to allow the printer to manage spot colors. To use the default color table associated with a particular element on the tab, select Automatic or click the Reset button.

  • Page 88: Printing In Black And White

    1. Select the Color Options tab. 2. Select the Black and White option. Mac OS X 10.3 and newer driver 1. In the Print dialog box, select Xerox Features, and then the Color Options drop-down list. 2. Select Black and White. Phaser 7500 Color Printer...

  • Page 89: Printing Separators

    3. Select the desired options and press the OK button. Mac OS X 10.3 and newer driver 1. In the Print dialog box, select Printer Features from the drop-down list. 2. Under Paper Feed Options, select Last Page Paper Source drop-down list, and then select the tray to use for the insert pages.

  • Page 90: Printing Cover Pages

    For the back cover of your document to remain blank, see the following table for inserting blank pages. Print Option Last Page of Text 1-sided printing 2-sided printing Odd-numbered Even-numbered Phaser 7500 Color Printer User Guide Pages Printed on Cover Page 1 Pages 1 and 2 Last page Last page Last two pages Blank Pages Add one blank page at the end of the document.

  • Page 91: Printing Cover Pages In A Supported Driver

    3. Under Paper Feed Options, select the tray to use for the cover pages from the Last Page Paper Source drop-down list. Note: For booklet printing, the cover page needs to be selected as the Last Page Paper Source. Printing Phaser 7500 Color Printer User Guide...

  • Page 92: Printing Watermarks

    Select an option to print the watermark in the foreground or background or to blend it with the job. • Select an option to print the watermark on all pages or only the first page. Phaser 7500 Color Printer User Guide...

  • Page 93: Printing Mirror Images

    You can print pages as a mirror image (flips images horizontally on pages when printed). Selecting Mirror Image in a Supported Driver Windows 2000 or newer and PostScript driver 1. Select the Advanced tab. 2. Select Yes for Mirrored Output under Image Options. Phaser 7500 Color Printer User Guide...

  • Page 94: Printing Special Job Types

    0000 through 9999, in the Numeric Password field. • For a proof print or saved print job, enter a document name (up to 20 alpha characters) in the Document Name field. Phaser 7500 Color Printer User Guide on page 94...

  • Page 95: Sending Print With Jobs

    6. If you submitted more than one secure print job with that password, select the desired job or select All of Them, then press the OK button. 7. Select Print and Delete or Delete, then press the OK button to print or delete the job. Printing Phaser 7500 Color Printer User Guide...

  • Page 96: Printing Or Deleting Personal Print Jobs

    222 in the driver, enter 0222 on the control panel. Use the Back button to return to a previous digit. 6. Select the desired job, then press the OK button. 7. Select Print and Save or Delete, then press the OK button. Phaser 7500 Color Printer User Guide...

  • Page 97: Maintenance

    Maintenance This chapter includes: • Maintenance and Cleaning on page 98 • Ordering Supplies on page 103 • Moving the Printer on page 105 Phaser 7500 Color Printer User Guide...

  • Page 98: Maintenance And Cleaning

    Make sure any parts removed during cleaning are replaced before you plug in the printer. Locating the Serial Number When ordering supplies or contacting Xerox for assistance, you will be asked to provide your printer’s serial number. The serial number is located behind the right hand door on the printer frame.

  • Page 99: Billing Meters

    The serial number is displayed. Billing Meters The usage counters feature provides access to the printer’s usage and billing information. On the printer’s control panel, press the Down Arrow to Information > Billing Meters. The impressions list is displayed. Maintenance...

  • Page 100: Cleaning The Printer

    Cleaning the LEDs on page 100 Cleaning the Exterior To remove stains, clean the outside of the printer using a soft, damp cloth moistened with a mild neutral detergent. Do not spray detergent directly onto the printer. Warning: To prevent electric shock, turn the printer off and unplug the power cord from the electrical outlet before cleaning the printer.
  • Page 101 LEDs. Repeat this for all four imaging units. Note: Make sure to pull the cleaning rods out as far as they will go. Push them in as far as they will go. Do not use excessive force. Maintenance 7500-081 7500-074 7500-077 Phaser 7500 Color Printer User Guide...
  • Page 102 Maintenance 6. Close the imaging unit cover. 7. Rotate the lever to the right to lock it. 8. Close the front door. Phaser 7500 Color Printer User Guide 7500-078 7500-083 7500-082...

  • Page 103: Ordering Supplies

    Each toner cartridge includes installation instructions. Caution: Use of toner other than Genuine Xerox Toner may affect print quality and printer reliability. It is the only toner designed and manufactured under strict quality controls by Xerox for specific use with this printer. Routine Maintenance Items Routine maintenance items are printer parts that have a limited life and require periodic replacement.

  • Page 104: Customer Replaceable Parts

    Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...

  • Page 105: Moving The Printer

    Failure to repackage the printer properly for shipment can result in damage to the printer not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. • Damage to the printer caused by improper moving is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. Note: The Total Satisfaction Guarantee is available in the United States and Canada.
  • Page 106 Maintenance Phaser 7500 Color Printer User Guide...

  • Page 107: Troubleshooting

    This chapter includes: • General Troubleshooting on page 108 • Paper Feed Problems on page 111 • Print-Quality Problems on page 131 • Getting Help on page 143 • Control Panel Messages on page 143 Phaser 7500 Color Printer User Guide...

  • Page 108: General Troubleshooting

    1. Locate the power switch to the right side of the control panel. 2. Turn the switch OFF, wait 2 minutes, and turn the switch back ON. If the problem is not resolved by restarting the printer, see the table in this chapter that best describes the problem.

  • Page 109: Printing Takes Too Long

    Turn off the printer, confirm that the power cord is correctly plugged into the printer and the outlet, and then turn on the printer. Contact your local Xerox service representative with the fault information. Check the fault history. For more information see Control Panel Messages page 143.

  • Page 110: Printer Is Making Unusual Noises

    Printer Is Making Unusual Noises Probable Causes The printer is not level. The tray is not installed correctly. There is an obstruction or debris inside the printer. The Date and Time Are Incorrect Probable Causes Did you set the correct date and time?

  • Page 111: Paper Feed Problems

    To avoid damage, always remove misfed paper gently, without tearing it. Try to remove the paper in the direction that the paper would normally feed. Any piece of media left in the printer, whether large or small, can obstruct the paper path and cause further misfeeds. Do not reload paper that has misfed.
  • Page 112 1. Remove jammed paper and the rest of the paper from Tray 1 (MPT). Confirm that all paper fragments are removed. 2. If you did not find jammed paper in Step 1, push up the latch on the left side of the printer to open Left Door A.
  • Page 113 3. Remove the jammed paper. Confirm that all paper fragments are removed. 7500-010 4. Close Left Door A. 7500-003 5. Replace the paper in the tray. Note: Do not load paper above the fill line. 7500-011 Phaser 7500 Color Printer User Guide...
  • Page 114 Jam at Tray 2 Follow these steps to clear the jam. 1. Open Left Door A. 2. Remove the jammed paper. Confirm that all paper fragments are removed. 3. Close Left Door A. Phaser 7500 Color Printer User Guide 7500-001 7500-010 7500-003...
  • Page 115 4. Pull Tray 2 out of the printer. 5. Remove any crumpled paper from the tray. 6. Verify that the paper is loaded correctly in the tray and that the guides are pressed firmly against the paper. Troubleshooting 7500-012 7500-013...

  • Page 116: Jam At Tray 3, 4, Or 5

    Troubleshooting 7. Push Tray 2 completely back into the printer. Jam at Tray 3, 4, or 5 Follow these steps to clear the jam. 1. Open Left Door C. Phaser 7500 Color Printer User Guide 7500-056 7500-015...
  • Page 117 Troubleshooting 2. Remove the jammed paper. Confirm that all paper fragments are removed. 7500-016 3. Close Left Door C. 7500-017 4. Pull out the tray specified on the control panel. 7500-018 Phaser 7500 Color Printer User Guide...
  • Page 118 5. Remove crumpled paper from the tray. 6. Verify that the paper is loaded correctly in the tray and that the guides are pressed firmly against the paper. 7. Push the tray completely into the printer. Phaser 7500 Color Printer User Guide...

  • Page 119: Jam At Left Door A

    Jam at Left Door A Follow these steps to clear the jam. 1. Open Left Door A. 7500-001 2. Remove the jammed paper. Confirm that all paper fragments are removed. 7500-002 3. Close the left door. 7500-003 Phaser 7500 Color Printer User Guide...

  • Page 120: Jam At The Duplex Unit At Door B

    There is a jam at the duplex unit at Door B. Follow these steps to clear the jam. 1. Open Tray 1 (MPT). 2. Open Left Door B. 3. Remove the jammed paper. Phaser 7500 Color Printer User Guide 7500-087 7500-088...

  • Page 121: Jam At The Duplex Unit At Door A And B

    There is a jam at the duplex unit at doors A and B. Follow these steps to clear the jam. 1. Open Left Door A. Warning: Use caution, some components behind the left door may be hot. 7500-001 Phaser 7500 Color Printer User Guide...
  • Page 122 Troubleshooting 2. Remove the jammed paper. 3. Close Left Door A. 4. Open Left Door B. Phaser 7500 Color Printer User Guide 7500-002 7500-003 7500-087...

  • Page 123: Paper Size Jam

    There is a paper size jam in Tray 1 (MPT). Follow these steps to clear the jam. 1. Open Left Door A. Warning: Use caution, some components behind the left door may be hot. 7500-001 Phaser 7500 Color Printer User Guide...
  • Page 124 Troubleshooting 2. Remove the jammed paper. 3. Close Left Door A. 4. Replace the paper in the tray specified on the control panel with the specified size and type. Phaser 7500 Color Printer User Guide 7500-002 7500-003...

  • Page 125: Paper Type Jam

    Paper Type Jam Follow these steps to clear the jam. 1. Open Left Door A. Warning: Use caution, some components behind the left door may be hot. 7500-001 2. Remove the jammed paper. 7500-002 Phaser 7500 Color Printer User Guide...
  • Page 126 Troubleshooting 3. Close Left Door A. 4. Replace the paper in the tray specified on the control panel with the specified size and type. Phaser 7500 Color Printer User Guide 7500-003...
  • Page 127 3. Insert paper in Tray 1 (MPT). See the following illustrations for proper paper orientation. Long-Edge Feed (LEF) Single-Sided Printing • Prepunched holes should enter the printer first. • Letterhead should be facedown at the back of the tray. Short-Edge Feed (SEF)

  • Page 128: Minimizing Paper Jams

    Remove transparencies from the output tray immediately after printing to avoid static buildup. • Adjust the media guides in all trays after inserting the media. A guide that is not properly adjusted can cause poor print quality, media misfeeds, skewed prints, and printer damage. Phaser 7500 Color Printer User Guide •...

  • Page 129: Troubleshooting Paper Feed Problems

    Allowing the output tray to fill with more than a few transparencies. Troubleshooting Paper Feed Problems The printer is designed to function with minimal paper jams using Xerox supported media. Other media types may cause more frequent paper jams. If supported media is jamming frequently in one area, that area may need to be cleaned or repaired.

  • Page 130: Media Misfeeds

    Remove the moist media and replace it with new, dry media. Special media must be loaded in Tray 1 (MPT) only. Use Xerox-approved media. See Supported Media page 55. Load the transparencies or label sheets according to the manufacturer’s instructions.

  • Page 131: Print-Quality Problems

    Xerox Support & Drivers at www.xerox.com/office/7500support. Caution: The Xerox warranty, service agreement, or Total Satisfaction Guarantee does not cover damage caused by using unsupported paper, transparencies, or other specialty media. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...
  • Page 132 2. Select Information > Information Pages > Paper Tips Page. 3. Press the OK button to print. See also: www.xerox.com/paper Recommended Media List (United States) www.xerox.com/europaper www.xerox.com/office/7500supplies Phaser 7500 Color Printer User Guide Recommended Media List (Europe) to order Xerox printing media...

  • Page 133: Troubleshooting Print-Quality Problems

    Remove the imaging units one at a time, and check for damage. If it is damaged, replace it. Select the proper setting in the printer driver to switch from transparencies to plain paper. Adjust the humidity for media storage. Remove the moist media and replace it with new, dry media.

  • Page 134: Entire Page Prints Black Or Color

    Remove the paper and try a fresh ream. When printing envelopes, labels, heavyweight stock, or transparencies, specify the appropriate media type in the printer driver. Use Xerox-approved media. See Supported Media page 55. Perform the color calibration procedure. For more...

  • Page 135: Image Prints Too Dark

    Probable Causes One or more of the imaging units may be defective. One or more of the toner cartridges may be defective. The printer needs to be calibrated. Image is Blurred or Stained Probable Causes One or more of the imaging units may be defective.

  • Page 136: Print Density Is Uneven

    Remove the toner cartridges and check for damage. If it is damaged, replace it. Remove the imaging units one at a time, and check for damage. If it is damaged, replace it. Place the printer on a flat, hard, level surface.

  • Page 137: Print Is Irregular Or Mottled

    One or more of the imaging units may be defective. Solutions Remove the moist media and replace it with new, dry media. Use Xerox-approved media. See Supported Media page 55. Remove the toner cartridges and check each for damage. If it is damaged, replace it.

  • Page 138: Ink Rubs Off After Printing

    Phaser 7500 Color Printer User Guide Solutions Remove the moist media and replace it with new, dry media. Use Xerox-approved media. See Supported Media page 55. When printing envelopes, labels, heavyweight stock, or transparencies, specify the appropriate media type in the printer driver.

  • Page 139: Toner Smudges Appear On The Back Of The Page

    Toner Smudges Appear on the Back of the Page Probable Causes The media transfer roller is dirty. The media path is dirty with toner. Foreign material has entered the printer. One or more of the imaging units may be defective. Solutions Check the transfer roller for toner accumulation.

  • Page 140: White Or Black Areas Print In Regular Pattern

    One or more of the imaging units may be defective. Image Prints with Defects Probable Causes A toner cartridge may be defective. The imaging unit may be defective. Phaser 7500 Color Printer User Guide Solutions Inspect the paper path and remove any foreign material.

  • Page 141: Lateral Lines Or Bands Print On Image

    Colors do not register correctly or colors are mixed with page-to-page variations. Probable Causes The media is moist from humidity. Solutions Place the printer on a flat, hard, level surface. Print several blank sheets and the excess toner should disappear. Remove the imaging units one at a time, and check for damage.

  • Page 142: Colors Reproduce Poorly

    Incorrect color matching settings. Phaser 7500 Color Printer User Guide Solutions Remove the imaging units one at a time, and check for damage. If it is damaged, replace it. Check the Color Matching settings in the printer driver or your application.

  • Page 143: Getting Help

    144 Control Panel Messages Xerox provides several automatic diagnostic tools to help you produce and maintain print quality. The control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem. In many cases, the control panel also displays an animated graphic showing the location of the problem, such as the location of a paper jam.

  • Page 144: Phasersmart Technical Support

    PhaserSMART Technical Support is an automated, internet-based support system that uses your default Web browser to send diagnostic information from your printer to the Xerox website for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution.

  • Page 145: Printer Specifications

    Environmental Specifications • Electrical Specifications on page 148 • Performance Specifications on page 149 • Controller Specifications on page 150 For media specifications and capacities, see on page 147 Supported Media on page 55. Phaser 7500 Color Printer User Guide...

  • Page 146: Physical Specifications

    Width: 559 mm (22.0 in.) • Depth: 665 mm (26.2 in.) • Height: 371 mm (14.6 in.) • Weight: 33 kg (73 lb.) Clearance Requirements Phaser 7500 Color Printer User Guide 122 cm 146 cm (48 in.) (57.5 in.) 10 cm (4 in.) 41 cm (16.1 in.)

  • Page 147: Environmental Specifications

    Storage: -20° to 48° C / -4° to 118.4° F • Operating: 10° to 32° C / 50° to 90° F Relative Humidity • Storage: 10% to 85% (non-condensing) • Operating: 10% to 85% (non-condensing) • Optimal Operating: 25% to 75% Printer Specifications Phaser 7500 Color Printer User Guide...

  • Page 148: Electrical Specifications

    Printer Specifications Electrical Specifications • 110-127 VAC, 50-60 Hz +/-3% • 220-240 VAC, 50-60 Hz +/-3% qualified printer: NERGY STAR Default time to Power Saver: 30 minutes Phaser 7500 Color Printer User Guide...

  • Page 149: Performance Specifications

    Printer Specifications Performance Specifications Resolution Maximum Resolution: 1200 x 1200 dpi Print Speed Color: 35 ppm (2-sided: 28 ppm) Monochrome: 35 ppm (2-sided: 28 ppm) Phaser 7500 Color Printer User Guide...

  • Page 150: Controller Specifications

    Printer Specifications Controller Specifications RISC CPU (1 GHz) processor Memory Optional up to 2 GB (SDRAM) Interfaces Ethernet 10/100/1000Base-TX Universal Serial Bus (USB 2.0) Phaser 7500 Color Printer User Guide...

  • Page 151: Regulatory Information

    Regulatory Information This chapter includes: • Basic Regulations on page 152 • Material Safety Data Sheets on page 154 Phaser 7500 Color Printer User Guide...

  • Page 152: Basic Regulations

    Consult the dealer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Xerox could void the user's authority to operate the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.

  • Page 153: Ozone Release

    To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox. Ozone Release During print operation, a small quantity of ozone is released. This amount is not large enough to harm anyone adversely.

  • Page 154: Material Safety Data Sheets

    Regulatory Information Material Safety Data Sheets For Material Safety Data information regarding your Phaser 7500 printer, go to: North America: www.xerox.com/msds European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts. Phaser 7500 Color Printer User Guide...

  • Page 155: Recycling And Disposal

    Recycling and Disposal This chapter includes: • All Countries on page 156 • North America on page 156 • European Union on page 156 • Other Countries on page 158 Phaser 7500 Color Printer User Guide...

  • Page 156: Guidelines And Information

    Guidelines and Information All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
  • Page 157 In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life takeback information. Information for Users on Collection and Disposal of Old Equipment and Used...

  • Page 158: Other Countries

    This establishes compliance with the requirements set out by the Directive. Removal Batteries should only be replaced by a MANUFACTURER approved service facility. Other Countries Please contact your local waste authorities and request disposal guidance. Phaser 7500 Color Printer User Guide...
  • Page 159 CentreWare IS, 33 adding the printer Windows 2000 or later, 37 AutoIP manually setting the printer’s IP address, 31 setting the printer’s IP address dynamically, 30 automatically setting the printer’s IP address (Windows only), 30 available printer drivers, 35...
  • Page 160 DHCP enabled by default on Phaser printers, 30 enabling on the control panel, 30 enabling with CentreWare IS, 30 manually setting the printer’s IP address, 31 setting the printer’s IP address dynamically, 30 local domain name space database, 31 resolver protocol, 31...
  • Page 161 TCP/IP and IP addresses, 29 network connection, 27 Ethernet, 27 network path obtaining printer’s URL Windows 2000 or later, 38 non-Xerox supplies, 104 obtaining the printer’s network path Windows 2000 or later, 38 Online Support Assistant, 143 options, 19 pages per minute (ppm), 18...
  • Page 162 Windows 2000 or later, 38 physical specifications, 146 recycling, 156 safety requirements, 9 setting the IP address, 30 settings copy from one printer to another, 33 specifications, 145 standard features, 18 supplies, 11 trays, 18 verifying settings Windows 2000 or later, 40...
  • Page 163 147 memory, 150 performance, 149 product, 145 stand, 19 status messages, 104 supplies, 11 low, 104 non-Xerox supplies, 104 ordering, 104 replacement, 103, 104 supported media, 55 TCP/IP addresses, 29 TCP/IP protocol Microsoft Windows, 37 Total Satisfaction Guarantee, 105...
  • Page 164 Windows 2000 or later, 36 troubleshooting Windows 2000 or later, 40 verifying driver installation Windows 2000 or later, 40 verifying settings Windows 2000 or later, 40 wireless network adapter, 19 Xerox warranty, 105 Xerox Support Centre, 23 Phaser 7500 Color Printer User Guide...

This manual is also suitable for:

Phaser 7500dxPhaser 7500dtPhaser 7500nPhaser 7500

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