Centreware Internet Services Failure - Xerox Phaser 7500 Service Manual

CentreWare Internet Services Failure

Phaser 7500 Printer Service Manual
The following describes the situations and corrective actions when a failure occurs
when "CentreWare Internet Services" is used.
CentreWare Internet Services Failure
Symptoms
Unable to connect to
CentreWare Internet Services.
Unable to connect to
CentreWare Internet Services.
Unable to connect to
CentreWare Internet Services.
Unable to connect to
CentreWare Internet Services.
The message "Wait for a while"
is displayed and nothing else
happens.
The Refresh button is not
functioning. Or, even if a menu
in the left frame is selected, the
right frame cannot be refreshed.
The screen display collapses.
The latest information is not
displayed.
Selecting the Apply button does
not reflect settings.
Selecting the Apply button does
not reflect settings.
Error Messages and Codes
Action
Check that the machine is operating properly.
Check that the machine is turned On.
Check that "Internet Services" is activated.
Print the "Configuration Report" for checking.
Check that the Internet address has been
entered properly.
Check the Internet address again. When
unable to connect, enter the IP Address and
connect again.
Check if a proxy server is used. Connection
might not be possible depending on the Proxy
Server. When proxy server is
not used, set the Web browser to "Do not use
proxy server" or set the used address to "Do
not use proxy server".
Wait for a while without doing anything. If
the situation does not change, select the
Refresh button. If the situation does not
change even after selecting the Refresh
button, check if the machine is operating
properly.
Check that the specified Web browser is used.
Refer to "Communication (Port/Protocol)
Setting Items in CentreWare Internet
Services" in User Guide to check whether the
Web browser being used is supported.
Change the window size of the Web Browser.
Select the Refresh button.
Check that the entered values are correct. If
invalid values have been entered, they are
automatically changed to values within the
limit range.
Check that the machine is operating or has
completed operation using the machine
Control Panel. If Auto Reset function is set,
the settings in CentreWare Internet Services
will not be applied until the specified time has
passed. Wait for a while.
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