Intermec EasyLan AW02 User Manual page 93

EasyLAN Wireless User's Manual
Troubleshooting Security Problems (continued)
Problem Check These Possible Solutions
The root certificate Make sure your authentication server is using a server certificate
that matches the root certificate you have loaded.
on your EasyLAN
Wireless cannot
validate the server
certificate.
EasyLAN Wireless is Make sure that:
not authenticating
•
with the Funk
Odyssey server.
•
•
•
EasyLAN Wireless is Make sure that:
not authenticating.
•
•
•
•
•
The yellow LED EasyLAN Wireless may not be communicating with the
turns on and off, and authenticator that you want it to communicate with. Make sure
EasyLAN Wireless is the SSID on EasyLAN Wireless matches the SSID of the access
not connecting to the point that EasyLAN Wireless is trying to communicate with.
authentication server.
The authenticator that EasyLAN Wireless is trying to
communicate with may not be communicating with the
authentication server. Make sure your access point is turned on,
properly configured, and has 802.1x security enabled.
Chapter 4 — Troubleshooting EasyLAN Wireless
you have tried all the possible solutions for "EasyLAN
Wireless is not authenticating."
the server software is properly loaded and configured on the
PC or server. For help, see the documentation that shipped
with your server.
on your Odyssey server, the user and group are allowed and
the group policy is allowed to log in to the Odyssey server.
For help, see the documentation for your server.
the UDP port (standard RADIUS port, 1812) on your
server is active. For help, see the documentation that
shipped with your server.
the user ID and password on EasyLAN Wireless match the
user name and password in the authentication server user
database. You may need to re-enter the logon on both the
EasyLAN Wireless and authentication server.
the TTLS/LEAP common name on EasyLAN Wireless
matches the server certificate common name or is set to null.
For help configuring the common name, see "Configuring
Network Security with the Web Browser Interface" on page
38.
the authentication server is active and can communicate
with the authenticator. You can use the PING command to
determine communications.
you did not change the printer IP address from the default,
192.0.0.192. The IP address must be set to the default in
order to use a DHCP server. (Other Intermec printers use
0.0.0.0 as the default IP address.) If this happens, manually
set the IP address to 192.0.0.192.
the IP address and secret key for your authenticator must
match the IP address and secret key on your authentication
server. You may need to re-enter the IP address and secret
key on both your authenticator point and authentication
server.
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