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User's Manual 6820 Series 80-Column Printer...
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The information contained herein is proprietary and is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec.
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08/2004 Merged technical reference information into user guide to create a user manual. Added information about Bluetooth configuration, 600 Series Computers, 700 Series Comput- ers, and the 6820 Configuration Utility application for Windows 2000 and Windows XP operating systems. 12/2004 Updated information for the Bluetooth shutdown timer.
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6820 Series 80-Column Printer User’s Manual...
Installing the Ribbon Cartridge 6820 Series 80-Column Printer User’s Manual ........... . .
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Selecting the Bit Rate Adjusting the Zero Print Option Using the 6820 Printer Configuration Utility Font Modules ..............
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Modify Printer Configuration Save Printer Configuration Save Defaults to Printer Alpha Keyboard Instructions for Windows 2000 or Windows XP Install the 6820 Printer Configuration Utility Disconnect Bluetooth Adapter Disable Microsoft ActiveSync Serial Port Connections Configuration Utility Operation Starting the Program...
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Paper End Detection Bluetooth Adapter About the Bluetooth Adapter Bluetooth Adapter Indicators 700 Series or CK60 Handheld Computer to 6820 Pass Through 700 Series or CK60 Handheld Computer to Bluetooth Module Communication Bluetooth Adapter Power Management Flow viii ..........
Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Service & Support. The Intermec Global Sales & Service page appears. From the Service & Support menu, move your pointer over Support, and then click Warranty.
6820 Printer and how to install, configure, operate, maintain, access the programming capability, and troubleshoot it. Before you work with the 6820 Printer, you should be familiar with your network and general networking terms, such as IP address. Related Documents This table contains a list of related Intermec documents and their part numbers.
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2 Click Service & Support > Manuals. 3 In the Select a Product field, choose the product whose documentation you want to download. To order printed versions of the Intermec manuals, contact your local Intermec representative or distributor. 6820 Series 80-Column Printer User’s Manual...
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Before You Begin 6820 Series 80-Column Printer User’s Manual...
Introduction The 6820 Printer is used in the route accounting industry to produce high-quality customer invoices, receipts, load reports, transfers, and other documents. A unique “sleep” feature saves energy when the printer is not printing, eliminating the ON/OFF switch. Data input is normally pro- vided by hand-held or mobile computers.
The terminal holder may be mounted on the printer or a remote dock can connect to the side of the printer. A deep paper tray, which holds up to 200 3-ply forms (about 2” or 5 cm thick) is un- der the printer mechanism.
Battery Options The following battery options are available for the 6820 Printers. See “In- side Sales” for ordering information and part numbers. Internal Battery This battery (P/N: 317-075-001) allows the portable printer and some fixed mount printers to operate independently of other power sources.
Chapter Introduction Connectors Each printer has a dc power jack that connects the printer to a power source, such as the vehicle battery or an external power supply. Each printer communicates with a mobile computer through the 25-pin data communications connector (wall mount printer) or mobile computer socket (in terminal holder, remote terminal holder, or vehicle dock).
Control Panel The printer control panel has four indicators in the top row and three but- tons in the bottom row. Three indicators blink when there is a problem. The three buttons adjust and align the paper. Indicators PAPER OUT...
Chapter Introduction Hinges on Printer Cover All printer covers are hinged to the printer. These hinges have a tension screw (turn clockwise to tighten, turn counterclockwise to loosen), should you need to adjust them. Internal Power Module The alternating current (ac) power module, or the ac foot, is available for fixed mount and portable printers —...
Paper Use of paper that matches the following specifications ensures optimum 6820 performance. Variation from these specifications, use of aged paper, or use of paper exposed to elements such as dirt or humidity may cause printing problems. The printer works with 1–3 ply carbonless paper that is single-edge glued and designed for sprocket feed.
Printer Dimensions Below are the three most common printer configurations: Wall Mount Printers See the 6820 Printer Installation Instructions P/N: 962-018-016 for Wall Mount assembly dimensions. Below are the width, height, and depth di- mensions for the Wall Mount Printer.
See the follow- ing illustration for the location of the reset button. Reset button Wall Mount Printer The wall mount printer has the reset button on the right hand side of the printer case. Front of printer Printer...
Current: Vibration: ESD: Battery: Shelf life: Note: Battery goes dead within two weeks if connected to the printer and with no external charge source. 6820 Series 80-Column Printer User’s Manual 230 cps 14.41 lbs (6.55 kg) with 4000 or 61XX Ter- 12.75 lbs (5.80 kg)
1 Connect the battery (page 15). 2 Install the ribbon cartridge (page 16). 3 Load the paper into the paper tray (page 18) and into the printer (sever- al steps starting on page 20). 4 Insert the mobile computer (page 23).
The printer battery does not provide charge to the computer. Note: Remove the printer battery when storing a printer for over 30 days. After storage, reinstall the battery and connect the printer to an external power source for at least 14 hours, to recharge the battery.
Installing the Ribbon Cartridge Ensure there is a ribbon cartridge (sold separately — see “Inside Sales” in Chapter 1 for ordering information and part number) in the printer before you print and that the ribbon is fully seated (cartridge makes a distinct “snap”...
Adjusting the Print Head Gap The head gap adjuster is near the printer mechanism on the side opposite the green thumb wheel. The print head adjuster has five notches between the print head and the platen for different paper thicknesses.
2 Lower a stack of paper, with the original faced up, into the paper tray under the printer mechanism. S The fixed mount printer holds up to 200 3-ply forms (about 2” or 5 cm thick). S The portable printer holds up to 50 3-ply forms (about an inch or 2.5 cm thick).
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“U,” inside the compact paper tray. 3 Pull the top form out to load into the printer. The compact paper tray is filled in this illustration 6820 Series 80-Column Printer User’s Manual Chapter 2 Operation...
CAUTION: Follow these steps to load the paper into the printer, or paper jams may occur. Paper for the 6820 Printer has perforated strips that fit onto the pinfeed holder pins, guiding the paper into the printer. This paper is sold separate- ly in 1-, 2-, or 3-ply forms.
1 Press the FORM FEED button on the control panel to feed the paper into the printer. 2 Lower the paper bail. An empty printer autofeeds new paper approxi- mately 0.1” (0.25 cm) beyond the top of the paper bail.
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PAPER OUT light, and to indicate where the top of the page is. 4 Close the printer lid. Ensure that the paper passes through the paper slot when the printer begins to print. 6820 Series 80-Column Printer User’s Manual...
See part A in the following illustration. 3 Lower the connector end of the computer into the terminal holder. 4 Slide the computer to fully seat it in the printer docking connector. See part B in the following illustration.
4 Slide the computer to fully seat it in the docking connector. See part B in the following illustration. 1. Top (display) of computer inserted in terminal slide retainer 2. Docking connectors This illustration shows a 700 Series computer. 6820 Series 80-Column Printer User’s Manual...
Ensure there is paper properly installed in the paper tray or dashboard mount. Disconnect the printer power cable when jump-starting the vehicle. Clean the external surface of the printer using a soft cloth moistened with mild soap and water, a good quality cleaner, such as MICRO-CLEAN II, and if necessary, rubbing alcohol.
General Cleaning CAUTION: Do not use glass cleaners with ammonia. Permanent damage to the printer cover will occur if such glass cleaners are used. CAUTION: Do not use abrasives or solvents (or any product containing these substances) to clean any part of the unit. Permanent damage to the printer will occur if such substances are used.
The printer ribbon contains a special lubricant to ensure that the fine dot wires inside the print head receive adequate lubrication. Replace the rib- bon frequently to prolong the life of the print head.
1 Unlatch the print head locking tabs to release the print head, lift the print head aside, then lift up the paper bail. Do not detach the print head unit. 6820 Series 80-Column Printer User’s Manual Mask spring Print head...
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5 Close the paper bail, reinsert the print head, latch the two print head locking tabs, and install the ribbon. Print head locking tabs Print head (lifted aside) Mask spring Paper bail (raised) 6820 Series 80-Column Printer User’s Manual...
1.67 (line 10 on the self-test report), you do need to use the configuration utility to change settings. See Chapter 4, “Using the 6820 Printer Configuration Utility” for information on using the configuration utility to reflash your printer.
Maintenance Selecting the Bit Rate S If the PAPER OUT indicator is lit, the printer is set for “19.2K.” S If the same indicator stays dark, the printer is set for “9600 bps.” Press the FORM FEED button to toggle these bit rates.
The Intermec puter to manipulate the configuration of a 6820 Printer flash memory. This chapter describes how to install and use the configuration utility. Be- fore using the configuration utility, you must connect your host computer to your printer, go to page 35 for instructions.
Note that there are three versions of the default font module (NFT00000.MOD) — Arabic, Turkish, and International. Any one ver- sion of this module, but not all three versions, can appear in the 6820 Printer Configuration Utility “FONTS” directory and install on the 6820 Printer.
Intermec provides a printer configuration utility based on several operating systems that may be used on your host computer. Below are the operating systems for which the configuration utility is written. Select your operating system, then go to that page to begin instructions for your particular con- figuration utility.
These instructions apply to desktop computers running either Windows 95 or Windows 98 operating systems. Installation All files necessary to configure the 6820 Printer are located in the toolkit, including the Configuration Utility application program, RPGPCONF.EXE, and the initialization file, RPGPCONF.INI. The init- ialization file is used by the Configuration Utility to specify the location and names of font and printer control program files.
You can overwrite this working confi- guration with a previously saved configuration, stored either in a disk file on the computer or in the 6820 Printer itself by using one of the Load Printer Configuration options. You can modify the working configuration by using one of the Modify Printer Configuration options.
Chapter Using the 6820 Printer Configuration Utility Note that when the Main Menu is first displayed, the Save Printer Con- figuration options are grayed out, prohibiting selection of those options until a configuration is loaded or modified. Exit from the Configuration Utility Program If you click Exit, a message appears to prompt whether you want to exit.
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— Chapter 4 Using the 6820 Printer Configuration Utility Canceling the Operation Click Cancel to return to the Main Menu without selecting a file to open. Selecting a File Name You can select the drive, directory, and file name with your pointing de- vice, using standard MS Windows file selection methods.
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Load Configuration from Printer This option, selected from the Main Menu, loads a configuration from the 6820 Printer. Click From Printer from the Main Menu to display a warn- ing message (as shown below) and indicate that the printer’s configuration will overwrite the working configuration.
Configuration Utility copies the printer configuration into the working configuration. This utility communicates with the 6820 Printer to find out the current parameter settings and which font modules are loaded. The name, version, and size of these font modules are then displayed on the Get From Printer screen.
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Save is enabled (no longer grayed out). Fonts marked with an asterisk (*), in the Fonts Selected list, are currently in printer flash, but not found on disk, and are lost when flash is updated from disk (Save to Printer option).
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Chapter 4 Using the 6820 Printer Configuration Utility When Save is clicked, and there is enough space in printer flash memory for the fonts in the Fonts Selected list, the working configuration is up- dated with the selected fonts. The amount of printer flash memory to spare, after being loaded with the selected fonts, is shown (in kilobytes) in the Space box.
Required for Bluetooth — Convert the Printer to Epson DTR Mode Those using Bluetooth must switch the 6820 Printer from the Norand Portable Communications Protocol (NPCP) mode to the Epson DTR mode with the baud rate set to “19.2K” and the parity set to “None.”...
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— Chapter 4 Using the 6820 Printer Configuration Utility Save to File This option, selected from the Main Menu, allows you to select the drive, directory, and file name with your pointing device, using standard Win- dows file selection methods.
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This means that the working configuration is copied into flash memory, in your 6820 Printer, and overwrites the current configuration settings that are in your printer. Click OK to for the system to connect to the printer and transfer the configuration, or click Cancel to return to the Main Menu without updating the printer.
Using the 6820 Printer Configuration Utility Click Yes to repeat the previous steps above (starting with Attempting a Connection to the Printer), else click No. An error message (as shown be- low) is displayed informing you that the configuration was not saved.
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Connection Successful If the operation was successful, your 6820 Printer is now set to the default configuration in flash memory, and you are returned to the Main Menu. 6820 Series 80-Column Printer User’s Manual...
Autofeed Configuration Protocol Parity Bit Rate For other printer defaults, refer to the Printer Defaults paragraph in Appen- dix B, “Cross-Reference Tables.” Alpha Keyboard The Alpha button, on either the File Open window or the File Save As window, brings up the alpha keyboard onscreen for you to enter text.
2000 or Windows XP operating systems. Install the 6820 Printer Configuration Utility All files necessary to configure the 6820 Printer are located on the CD for the 6820TKCD toolkit, including the 6820 Printer Configuration Utility application program, PCONFIGAPP.EXE. To set up your host computer to use the Configuration Utility, do the following: 1 Insert the toolkit CD in your host computer.
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— Chapter 4 Using the 6820 Printer Configuration Utility 4 If the default location is not changed, the “Program Files\Intermec\6820 Printer Configuration Utility” subdirectory is created. The Configuration Utility application program and applicable DLL files are extracted to this subdirectory.
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Chapter Using the 6820 Printer Configuration Utility 5 Click Next to verify this installation, click Back to adjust the informa- tion in the previous screen, or click Cancel to exit this installation. 6 A progress screen, followed by an Installation Complete screen finishes this installation.
Disconnect Bluetooth Adapter If your 6820 Printer has a Bluetooth adapter, its RS-232 line driver can interfere with the configuration port’s connected programming PC. Dis- connect the Bluetooth adapter before continuing (gray cable beneath the printer mechanism). Disable Microsoft ActiveSync Serial Port Connections...
Chapter Using the 6820 Printer Configuration Utility Starting the Program From your desktop, click Start > Programs > Intermec > 6820 Printer Configuration Utility > PConfigApp.exe to access the 6820 Printer Con- figuration Utility. COM Port This utility is flexible in which COM Port to use to communicate with your printer.
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“Opening COM Port x to printer. . . Done.” message appears in the text box. Note: If an “Unable to open COM Port x to printer” message appears in the text box, as shown in the following example, another software application may be using the selected COM Port.
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Using the 6820 Printer Configuration Utility Get 6820 Configuration To view the settings on your 6820 Printer, do the following: 1 Click Get 6820 Configuration to initiate communication. 2 The “Getting printer parameters . . . ” message appears in the text box.
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Using the 6820 Printer Configuration Utility Fonts and Control Click Fonts and Control from the 6820 Configuration Utility to update the fonts stored in your printer or to update the printer control program. The Fonts Available for Update list shows font files that are available. The Fonts Selected for Update list show fonts that are to go to the printer.
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Include control program update is not checked, a “Nothing selected for update” message appears in the text box. S Formats the printer flash for font updates and writes new font files to the printer for any fonts in the Selected list.
Generally, you only need to update the control program as new versions become available. The control program is named NPFL6820.MOD. Default Printer Settings The following settings are the defaults for your 6820 Printer: Zero Print Option Autofeed Configuration Protocol...
When done, click OK to return to the utility. Connect Bluetooth Adapter If your 6820 Printer has a Bluetooth adapter, be sure to connect this adapter after you finish reconfiguring the 6820 Printer fonts and exit the Configuration Utility (gray cable beneath the printer mechanism).
Settings, then check both the second (Allow USB connections) and third (Allow connections to one of the following) check boxes. Click OK, then close the ActiveSync application. 6820 Series 80-Column Printer User’s Manual — Chapter 4 Using the 6820 Printer Configuration Utility...
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— Chapter Using the 6820 Printer Configuration Utility 6820 Series 80-Column Printer User’s Manual...
This chapter contains a set of control code definitions and specifications for page layout for the 6820 Printer. These control code definitions are organized by categories of functions. The following methods assist in locating control codes easily: S Alphabetically organized (complete list)—...
Control Code Definitions I/O Buffer All characters and control codes received by the printer are stored in this buffer. Characters and controls codes are read from this buffer and acted upon to form the print buffer. Characters are removed from the I/O buffer as they are processed.
(Top of Form), according to the current page length setting. The carriage position is moved to the start of the line. Format Decimal 6820 Series 80-Column Printer User’s Manual Chapter 5 Control Code Definitions ASCII ASCII...
Format Decimal 27 115 0* Set Inactivity Time for Sleep Mode The time period, for which the printer waits during inactivity before it goes into low-power mode, is set (in n seconds). The factory default is 10 seconds. Format Decimal...
27 106 n Perform Master Reset The Master Reset code initializes the printer, by resetting all special modes to their default power-up states (see the Factory Defaults paragraph in Ap- pendix B, “Cross-Reference Tables” for a complete list of settings that are initialized with this command).
Also, Top-of-Form is reset to the current line and the Skip Over Perforation setting is canceled. Format Decimal 27 67 0 n 6820 Series 80-Column Printer User’s Manual Chapter 5 Control Code Definitions ASCII 1B 3C ESC “<”...
The amount of space left blank at the bottom of the printed page is depen- dent upon the current Line Spacing. Format Decimal 27 78 n 6820 Series 80-Column Printer User’s Manual Chapter 5 Control Code Definitions ASCII 1B 51 n ESC “Q”...
Mode, SI or ESC SI (1). Note that this function is not supported in DBCS. Format Decimal 27 18 ASCII 1B 4F ESC “O” Condensed + Expanded Condensed + Elite 9 cpi (approximate) 20 cpi (approximate) ASCII 1B 0F ESC SI ASCII 1B 12 ESC DC2 6820 Series 80-Column Printer User’s Manual...
Select Double-Wide (expanded) Mode, ESC “W” (1) or Master Select, ESC “!”. Note that this function is not supported in DBCS. Format Decimal 27 20 6820 Series 80-Column Printer User’s Manual Chapter 5 Control Code Definitions ASCII 1B 47 ESC “G”...
Pica cannot combine with Elite. Example: Pica Compressed Italic Underlined, by adding values (00h + 04h + 40h + 80h), which results in C4h for the value of n. Hex Value 6820 Series 80-Column Printer User’s Manual Chapter 5 Control Code Definitions ASCII...
S Tab settings are not affected by subsequent changes in pitch. S Tabs may range up to maximum width for character and printer size. S All previous tab stops are cleared when new tab stops are set. If the left margin is changed after the horizontal tabs are set, tab stops are cleared.
S Tab settings are not affected by subsequent changes in line spacing. ASCII ASCII 1B 44 n1 n2 ... nk 00 ESC “D” n1 n2 ... nk NUL ASCII 1B 44 00 ESC “D” NUL 6820 Series 80-Column Printer User’s Manual...
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This channel is selected for use by the Select Vertical Tab Channel function. Format Decimal 27 98 c n1 n2 ... nk 0 6820 Series 80-Column Printer User’s Manual Chapter 5 Control Code Definitions ASCII ASCII 1B 42 n1 n2 ...
FLASH memory. You can install these character sets using NPCP or the flash configuration utility available in the 6820 Tool Kit. They can also install in flash at the time of manufacture or service. A printer tool kit is available for installing selected font modules.
When the lead-in byte does not fall in the range listed for the character set, a character from a SBCS may print. The following double-byte character sets are supported by the 6820 Printer. DBCS Font Module NFT00936.MOD 936...
Control Code Definitions Select National Character Set By default, codepage 0 is selected by the printer at reset. The following es- cape sequence may be used to select international character support, and is only allowed for codepage 0. All other codepages use direct character code mapping to select the appropriate font for rendering.
Δ θ The selected set stays in effect until the printer is reset and receives a Mas- ter Reset command, or a new international character set is selected. Note that this function is only used with the default character set.
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1B 26 00 k1 k2 s1 d1 ... d11 d1 ... d11 %” (1), the Select User-Defined Set function, then the codes “ 6820 Series 80-Column Printer User’s Manual ASCII ESC “:” NUL NUL NUL ASCII ESC “&” k1 k2 s1 d1 ...
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If n = 0, the func- tion returns these two ranges of characters to non-printable control codes. A user-defined character set must be selected by ESC 6820 Series 80-Column Printer User’s Manual Chapter 5 Control Code Definitions...
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S When other SBCS codepages are selected, the international character set selection is not in effect. 1B 49 n ASCII ASCII 1B 74 01 6820 Series 80-Column Printer User’s Manual ASCII ESC “I” n ASCII ASCII none none...
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27 116 0 Print Character Graphics This function allows printing of character graphics from the currently se- lected SBCS codepage, by sending a graphics string to the printer. The val- ues of the graphics data bytes can range between 0–255. Format Decimal 27 43 n d1 ...
1B 3F s n ESC “?” s n m Dots per Inch / Dots per 8” Line 60 dots per inch, 480 dots per 8 inch line 120 dots per inch, 960 dots per 8” line 6820 Series 80-Column Printer User’s Manual...
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960 columns of graphic dots. A graphic string that exceeds the length of the print line is discarded. Take care that adjacent dots in a given dot row are not printed. 6820 Series 80-Column Printer User’s Manual Chapter 5 Control Code Definitions Dots per Inch / Dots per 8”...
A graphic string that exceeds the length of the print line is discarded. ASCII 1B 5A n1 n2 ESC “Z” n1 n2 ASCII 1B 5E 00 n1 n2 ESC “^” (0) n1 n2 6820 Series 80-Column Printer User’s Manual...
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The resolution is now 120 dots per inch. Each 8-inch line can accommo- date 960 columns of graphic dots. A graphic string that exceeds the length of the print line is discarded. 6820 Series 80-Column Printer User’s Manual Chapter 5 Control Code Definitions...
Area 3 represents the the distance between the the Paper End Detection position and the bottom edge of the page. Once the last page of the fanfold paper stack is in the printer, and the print head has advanced past this Paper End Detection line, printing is no longer reliable.
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— Chapter Control Code Definitions 6820 Series 80-Column Printer User’s Manual...
Bluetooth Adapter This chapter provides general information and configuration information about the Bluetooth adapter that you may have upgraded to for your 6820 Printer. 6820 Series 80-Column Printer User’s Manual...
Chapter Bluetooth Adapter About the Bluetooth Adapter The Bluetooth adapter connects to an internal serial port of the 6820 Printer, providing serial print data over a transparent Bluetooth link, run- ning a Serial Port Profile (SPP). Once your 6820 Printer is upgraded to Bluetooth with this adapter, the 6820 Printer no longer supports NPCP (Norand tions Protocol), and instead prints using the Epson DTR mode.
The interfaces on the Bluetooth adapter that allow for the different modes are detailed below: 700 Series or CK60 Handheld Computer to 6820 Pass Through Note: Pass through printing requires shutting down the Bluetooth portion of the adapter. To reenable Bluetooth functionality after you finish pass through printing, press a button on the control panel to wake the printer.
As stated earlier, the Bluetooth adapter, including the Bluetooth radio shuts down after a configurable time (default is two hours). To wake the Bluetooth adapter, the 6820 Printer is powered on by any button push on the printer control panel. There are two ways to shutdown the Bluetooth...
“pass-through printing” print job, or 3) the shutdown time has elapsed (default is two hours). S Link Loss — The 6820 Bluetooth adapter is able to recover from bro- ken Bluetooth connections, including out-of-range, interference, power failure, or other conditions resulting in a broken connection. It returns to its previous Discoverable/Connectable state after a lost connection.
(communications across a busy road). Diagnostics Capabilities The Bluetooth radio settings are available to a user. The 6820 Bluetooth adapter sends a print out of Bluetooth information to the printer upon re- ceiving a message from a 700 Series or CK60 Handheld Computer in a terminal holder.
Applications A 6820 Bluetooth Information application that prints the Bluetooth self- test information on the 6820 Printer can be installed on your 700 Series or CK60 Handheld Computer. Do the following to use this application: 1 Insert the 700 Series or CK60 Handheld Computer in the terminal holder on the 6820 Printer.
Information Technology Equipment. The test configuration must include a portable computer con- nected to the 6820 Printer, continuously printing the letter “H”. At least 6dB of margin below the relevant limits must be demonstrated.
Class of Device Service Name Device Name Baud Rate Data Bits Stop Bits Parity Handshaking Radio Shutdown Timeout 6820 Series 80-Column Printer User’s Manual Chapter 6 Electrostatic Discharge Radiated RF Field Electrical Fast Transients Surge Conducted RF Magnetic Field True...
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— Chapter Bluetooth Adapter 6820 Series 80-Column Printer User’s Manual...
This chapter also contains troubleshooting strategies for the 6820 Printer, and a detailed listing of the Diagnostics Information table. 6820 Series 80-Column Printer User’s Manual...
Printer Failure Indicators table on page 116. If there is no reaction from the printer after you press a key on the control panel, or only the green power light blinks, verify that the power cables are properly connected between the printer mechanism and its power source (internal battery, vehicle cable, or ac).
2 Realign by pushing the printer mechanism to the right, away from the green thumb wheel. 3 Push on the right side of the printer mechanism to the back as far as it will go. Note: In this position, the right back edge of the printer mechanism may touch the pivot frame.
Left 2 Bottom Left The four position screws that hold down the printer mechanism are shown in this illustration. Be sure to do the screws in the order given. The position of the print head should NOT touch the pivot frame or press nut.
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TXD (Transmit Data) * Signals are not available on the 6100 Dock 25-Pin DSUB Female 25-Pin to 25-Pin Cable P/N: 216-771-XXX Wall Mount Printer Pin # Pin # Signal Name NC (No Connection) 25-Pin DSUB Male 6820 Series 80-Column Printer User’s Manual...
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RXD (Receive Data) RTS (Ready To Send) CTS (Clear To Send) DSR (Data Set Ready) SG (Signal Ground) Chassis Ground 9-Pin to 15-Pin Cable P/N: 226-016-XXX 6820 Series 80-Column Printer User’s Manual Chapter 7 Pin # Pin # shield shell shell .
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* Signal is not available on the 6100 Dock 25-Pin to 15-Pin Cable P/N: 226-162-XXX Pin # Pin # shield open 25-Pin DSUB Male 6820 Series 80-Column Printer User’s Manual Printer w/ 6210 Terminal Holder Signal Name NC (No Connection shell 15-Pin DSUB Female...
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DSR (Data Set Ready) CTS (Clear To Send) RXD (Receive Data) TXD (Transmit Data) RTS (Ready To Send) DTR (Data Terminal Ready) HHC_CHARGE 6820 Series 80-Column Printer User’s Manual Chapter 7 Troubleshooting and Diagnostics Printer Pin # Pin # RJ-11 Jack...
SET PAGE button and note if the power indicator lights up. If it does, the power system is all right. If it does not, press the printer reset button. If the power indicator still does not light, check the power cable, by connecting it to a different printer.
Communications / Host Computer Verification Use the self-test report to verify that the communications protocol options, selected at the printer, match those expected by the host. If they do not match the expected results, reconfigure the printer using the control panel configuration modes described below in the Configuration part of this chapter.
POST errors only occur after a push button reset, or an initial application of power to the printer. After the reset button is pressed, the LEDs (on the printer control panel) indicate the progress of POST. The first LED to light should be the power indicator (Green LED).
During the course of POST, the other LEDs light to indicate progress throughout the tests. If a POST failure is detected, the printer emits one of the following printer LED error codes and beep sequences. POST Error Codes Long Short...
EEPROM Configuration Errors Errors related to an invalid configuration block (diagnostic block) produce 13 beeps once, and then the printer suspends. It continues to produce this symptom, until the configuration block error is corrected. No LEDs light. This error may be caused by a flash write error or merely lack of proper printer configuration.
S Self-test report is printed Printer capability is diagnosed by printing the report. Device errors are dis- played on the LEDs and emitted by the beeper. The printer then does a warm reset (soft reboot) upon error or completion of the self-test report.
The printer model number is given on line 1 (first line). This identifies the printer type used, in this case the 6820. The 8-digit serial number of the printer is listed on line 4 under the “Serial#” heading on line 3. The serial number is also on the inside of the printer.
Sample First Page of Self-Test Note: Lines 15–18 are factory-default printer settings. Take note of these lines when reading the self-test report. yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy 1 NP6820 2 Copyright 1997, 1998, Intermec Technologies Corporation. Reserved. 3 Serial# MFG Date 4 12345678 yy/mm/dd...
The pattern continuously prints the ASCII characters between 33 and 126 decimal inclusive for the entire page, or until you cancel the print by pressing a button on the printer. An example of that rotating pattern is shown below.
See page 31 for instructions. If incorrect, adjust the zero print option, see page 32 for instructions. Use the 6820 Printer Tool Kit to reload this file or send for hardware repair. Check battery or power supply. If battery, recharge or replace (see page 15 for instructions).
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Test: Remove ribbon cartridge, move print head. If still resistant, mask spring is bent or damaged is bent or damaged. 6820 Series 80-Column Printer User’s Manual Solution Ensure fewer than 200 3-ply sheets in the deep paper tray and fewer than 50 3-ply sheets in the shallow paper tray.
Can 4820 Fixed Mount Printers be replaced with 6820 Printers? Do NC4000 Power Supplies work with the 6820 Printer? In some cases, printing while charging mobile computers Do off-the-shelf 25-pin cables work between the dock and the 6820 Printer?
Troubleshooting and Diagnostics Accessing Diagnostic Information The amount of Flash memory reserved for nonvolatile diagnostic memory is 2K bytes. Printer self-test prints most of the information contained in the Diagnostic Memory for remote and end-user diagnostic access. Diagnostic Information Field...
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Acceleration or deceleration step motor value when jam occurred Ambient temperature when Head Jam occurred. Set A2D value. Form number where Head Jam occurred. Carriage Position where Head Jam occurred. 6820 Series 80-Column Printer User’s Manual Chapter 7 Troubleshooting and Diagnostics Stored as 2 bytes 2 bytes...
Configuration of the Bluetooth radio and software is accomplished using the Bluetooth Configuration Commands listed in this appendix. 6820 Series 80-Column Printer User’s Manual Bluetooth Configuration Commands...
[0-9, A-F, a-f]. Characters outside of this range cause the command to fail. Commands that fail return the four character sequence: Commands that are accepted return the four character sequence: NAK<CR> 6820 Series 80-Column Printer User’s Manual ACK<CR>...
“t0Shutdown Timer = 5 minutes<CR>” “b0No Devices PairedCR>” F0<Device Friendly Name><CR> “Device Name” — String up to 254 bytes long “6820–DDEEFF“ where DDEEFF is from the Bluetooth device ad- dress (AABBCCDDEEFF) “F01Len’s 100%25 serial module<CR>“ This sets the name to “Len’s 100% serial module”...
Enable Discoverable Command Description Example 6820 Series 80-Column Printer User’s Manual Appendix Bluetooth Configuration Commands S2<Service Name> Sets the service friendly name to send to the remote Bluetooth device in response to a service discovery request. The length of the service name is limited to 32 bytes.
The next device to connect becomes paired and bonded to the module. D1<Inquiry_Scan_Interval>,< Inquiry_Scan_Window><CR> Sets the Inquiry Scan timing parameters 4096,18 “D11024,512<CR>“ S4<PIN code> PIN Code — Pin code can be NULL and as long as 16 characters “S4%00” NULL PIN code “S4MyPinCode <CR>” 6820 Series 80-Column Printer User’s Manual...
Command Description Range Default Example Clear Link Key Table Command Description Default Example 6820 Series 80-Column Printer User’s Manual Appendix V0<CR> Displays the firmware build version currently running “V0<CR>“ Returns: ”v1yyyymmddHHMM<CR>” V1<CR> Displays the local device address “v1%xx%xx%xx%xx%xx%xx<CR>” Received: ”v1%00%2C%C6%03%45%39”...
The following is the list of web links used in this document and their ad- dresses as of this publish date; they are subject to change without notice by their respective authors: S “Assigned Numbers — Bluetooth Baseband”: https://www.bluetooth.org/foundry/assignnumb/document/baseband S “The Bluetooth Specification”: www.bluetooth.com/dev/specifications.asp 6820 Series 80-Column Printer User’s Manual...
Cross-Reference Tables A set of cross-reference tables are provided to assist you in locating control codes and escape sequences. The default settings are also included. 6820 Series 80-Column Printer User’s Manual...
Char. Sets, User Defined Char. Sets, User Defined Char. Sets, User Defined Char. Sets, User Defined Char. Sets, User Defined Char. Sets, User Defined Char. Sets, User Defined Char. Sets, User Defined Char. Sets, User Defined 6820 Series 80-Column Printer User’s Manual Page...
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Cancel Double Wide Mode (one line only) Expand Printable Code Area Select Double Wide (expanded) Mode Select Double Wide Mode (one line only) F Form Feed 6820 Series 80-Column Printer User’s Manual Category Char. Sets, User Defined Char. Sets, User Defined Char. Sets, User Defined Char.
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Char. Style & Text Mode Char. Style & Text Mode Char. Style & Text Mode Page Formatting Page Formatting Page Formatting General Printer Control General Printer Control General Printer Control General Printer Control 6820 Series 80-Column Printer User’s Manual Page...
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Select Subscript Mode Select Superscript Mode Select Underline Mode Set Inactivity Time for Sleep Mode Multi-Byte Character Sets N National Character Set, Select 6820 Series 80-Column Printer User’s Manual Category Page Formatting Page Formatting Page Formatting Page Formatting Page Formatting...
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General Printer Control General Printer Control General Printer Control General Printer Control General Printer Control General Printer Control General Printer Control General Printer Control General Printer Control Page Formatting Char. Sets, User Defined 6820 Series 80-Column Printer User’s Manual Page...
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Set Vertical Tabs in Channel Time for Sleep Mode, Set Inactivity Top-Down Printing, Select U Underline: Cancel Underline Mode Select Underline Mode 6820 Series 80-Column Printer User’s Manual Category Char. Sets, User Defined Page Formatting Page Formatting General Printer Control Char.
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Tabs and Tab Setting Tabs and Tab Setting Tabs and Tab Setting Tabs and Tab Setting Char. Style & Text Mode Char. Style & Text Mode Char. Style & Text Mode Char. Style & Text Mode 6820 Series 80-Column Printer User’s Manual Page...
Device Control 4: cancels double-wide mode (online only) CAN Cancel Line: clears all characters out of print buffer. Escape: defines start of escape sequence. Space Character Delete: deletes last character in print buffer. 6820 Series 80-Column Printer User’s Manual Page...
Select Unidirectional Printing (one line only) NUL NUL NUL Copy ROM to RAM Reassign Graphics Mode Perform Master Reset Select n/72 inch Line Spacing Clear Vertical Tabs Set Vertical Tabs Set Page Length (lines) Set Page Length (inches) 6820 Series 80-Column Printer User’s Manual...
Pica (10 characters per inch) 10 seconds Disabled Top-down, bidirectional Disabled Disabled Set to default tabs (every 8 column) 1 line feed each tab, channel = 0 Set to current line Disabled Disabled (bidirectional) Removed 6820 Series 80-Column Printer User’s Manual...
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The settings in the previous table are installed in the printer at the factory. To restore the printer to these defaults, see page 10 for instructions. The default settings listed below can be restored to the printer, as described in Chapter 4, “Using the Configuration Utility.”...
For each of our 6820 Fonts, Intermec Systems test department has a spe- cial test print job. This appendix contains a sample print job from each font available on your 6820 Printer. You can perform these tests yourselves. Load the font of choice from the Toolkit CD into flash memory.
3 Copy this text file to the appropriate printer port. Simplified Chinese Character Set This program generates a text file, GB2312.TXT, that to copy to a 6820 Printer. The textfile illustrates the use of the Simplified Chinese character set. Install the Simplified Chinese character font, NFT00936.MOD, in the printer flash using the configuration tool to have GB2312.TXT print...
Japanese (Shift JIS) Character Set This program generates a text file, JIS932.TXT, to copy to a 6820 Printer. The textfile illustrates the use of the JIS character set. Install the JIS char- acter font, NFT00932.MOD, in the printer flash using the configuration tool to have JIS932.TXT print correctly.
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— Appendix Printer Font Test Jobs 6820 Series 80-Column Printer User’s Manual...
The General Index covers all topics. Those in italics are figures, those in bold are tables. The Files Index is to assist you in locating descriptions for device drivers, applica- tions, utilities, batch files, or other files within this publication. 6820 Series 80-Column Printers User’s Manual...
Inactivity time, set inactivity time for sleep mode, 66 Intercharacter space, define intercharacter space, 75 International character sets. See National/default character sets Italic mode cancel italic mode, 75 select italic mode, 75 Left margin, set left margin, 71 6820 Series 80-Column Printers User’s Manual...
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Page formatting functions. See Line feed, Line spacing, Mar- gins, Page length, Perforation Page length set page length (inches), 69 6820 Series 80-Column Printers User’s Manual set page length (lines), 69 Perforation cancel skip over perforation, 72 set skip over perforation, 71...
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85 Vertical tabs clear vertical tabs, 79 clear vertical tabs in channel, 80 perform vertical tabs, 79 select vertical tab channel, 80 set vertical tabs, 79 set vertical tabs in channel, 79 6820 Series 80-Column Printers User’s Manual...
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Communications connector pin-outs, 113 Configuration ActiveSync, enabling, 53, 61 Bluetooth adapter connecting, 60 disconnecting, 53 get 6820 settings, Windows 2000/XP, 56 installation Windows 2000/XP, 50 Windows 95/98, 36 overview of operation, Windows 2000/XP, 53 setting 6820 printer configuration, Windows 2000/XP, starting up the program, RGPCONF.EXE, Windows...
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International, NFT00000.MOD, 34, 155 JIS Japanese, NFT00932.MOD, 34, 155 KSC5601 Korean, NFT00949.MOD, 34, 155 Turkish, NFT00000.MOD, 34 Font module verification, self-test function, 118 6820 Series 80-Column Printers User’s Manual Fonts copy Windows 2000/XP, 58 Windows 95/98, 42 erase, Windows 95/98, 42...
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69 tabs and tab setting functions, 77 Printer default settings Windows 2000/XP, 59 Windows 95/98, 49 Printer descriptions fixed mount, 2 portable, 2 wall mount, 2 Printer mechanism alignment, 107 four position screws, 108 6820 Series 80-Column Printers User’s Manual...
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Save defaults to printer, Windows 95/98, 47 Save fonts, Windows 95/98, 43 Save to printer, Windows 95/98, 46 SDP record, Bluetooth adapter, 99 Security, Bluetooth adapter, 98 6820 Series 80-Column Printers User’s Manual Selecting the protocol, 31 Self-test A2D history, 120 actions performed, 119...
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Zero print option, 151 print character graphics, 87 select default character set, 85 select national character set, 82 select user-defined character set, 85 Zero print option (adjusting), 32 Zero printer option Windows 2000/XP, 59 Windows 95/98, 49 6820 Series 80-Column Printers User’s Manual...
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