Intermec PM4i User Manual
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Intermec PM4i User Manual

Mid-range printer
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PM 4i
Mid-Range Printer
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  • Page 1 PM 4i Mid-Range Printer User’s Manual...
  • Page 2 Intermec Technologies Corporation. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation. © 2008-2014 by Intermec Technologies Corporation. All rights reserved.
  • Page 3 • USB host support • 400 dpi support • New keypad • Ethernet interface • Monotype font support • Multiple network interfaces • Multiple firmware support • IPv6 functionality • Multiple NET connections PM4i Mid-Range Printer User’s Manual...
  • Page 4 PM4i Mid-Range Printer User’s Manual...

  • Page 5: Table Of Contents

    Printing on RFID Media ............39 PM4i Mid-Range Printer User’s Manual...
  • Page 6 Configuring Your Printer With Commands Sent From Your PC....78 Configuring Your Printer Using SmartSystems Foundation ....78 PM4i Mid-Range Printer User’s Manual...
  • Page 7 Accessories for the Printer ............129 PM4i Mid-Range Printer User’s Manual...
  • Page 8 Creating a Web Style Guide File ......... .156 viii PM4i Mid-Range Printer User’s Manual...
  • Page 9 ..............157 PM4i Mid-Range Printer User’s Manual...
  • Page 10 Contents PM4i Mid-Range Printer User’s Manual...

  • Page 11: Before You Begin

    Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the Intermec website at www.intermec.com and click Support > Returns and Repairs > Warranty.

  • Page 12: Web Support

    This manual provides you with information about the features of the PM4i, and how to install, configure, operate, maintain, and troubleshoot it. Before you work with the PM4i, you should be familiar with your network and general networking terms, such as IP address. PM4i Mid-Range Printer User’s Manual...

  • Page 13: Related Documents

    1 Visit the Intermec website at www.intermec.com. 2 Click the Products tab. 3 Using the Products menu, navigate to your product page. For example, to find the PM4i printer product page, click Printers and Media > Industrial Printers > PM4i. 4 Click the Manuals tab.
  • Page 14 Before You Begin PM4i Mid-Range Printer User’s Manual...

  • Page 15: Using The Printer

    Using the Printer Use this chapter to familiarize yourself with the PM4i printer. This chapter contains these sections: • Learning About the Printer • Loading Media • Loading Ribbon • Printing a Test Label • Creating and Printing Labels •...

  • Page 16: Learning About The Printer

    Chapter 1 — Using the Printer Learning About the Printer The PM4i is a rugged label printer that includes integrated USB, RS-232, and Ethernet interfaces. The PM4i also operates as a “smart client,” eliminating the need for a host PC, while retaining the ability •...

  • Page 17: Selecting A Printer Language

    Printer Language Descriptions Printer Language Description Fingerprint Intermec Fingerprint is a BASIC-inspired, printer-resident programming language you use to design label formats and write custom printer application software. Intermec Printer IPL is an easy-to-use programming language that lets you Language (IPL) design, download, and modify formats.
  • Page 18 Setup Shift Enter Startup Screen: This screen appears the first time you turn on your PM4i. The language you select automatically runs each time you turn on your printer. Once your printer is running a particular printer language, you can change the printer language from the Setup menu.

  • Page 19: Understanding The Control Panel

    The control panel provides buttons, LEDs, and a liquid crystal display (LCD) for you to interact with the printer. Status Setup Shift Enter Pause Feed Clear PM4i Control Panel: Use this illustration to familiarize yourself with the buttons and lights on the PM4i. PM4i Mid-Range Printer User’s Manual...

  • Page 20: Understanding The Buttons

    Chapter 1 — Using the Printer Understanding the Buttons Use the buttons and button combinations to perform functions on the PM4i. If you are using Fingerprint applications, you can assign custom functions to each button or disable individual buttons. For help, see the Intermec Fingerprint Developer’s...

  • Page 21: Understanding The Screen

    16 characters. The screen displays error messages, as well as useful information when you start, setup, and upgrade your printer. The Intermec Fingerprint programming language and Intermec Direct Protocol allow custom-made messages to be composed and displayed according to the requirements of the application.

  • Page 22: Understanding The Printer Sounds

    Chapter 1 — Using the Printer Understanding the Printer Sounds The PM4i plays sounds in response to certain actions. The sounds that are played depend on which version of firmware you are running: • If you are running IPL: •...

  • Page 23: Loading Media

    The PM4i can print on labels, tickets, tags, and continuous stock in various forms. The method you use to load media depends on how you want the printer to operate. The PM4i can print in these modes: • Tear-off (straight-through) •...
  • Page 24 Chapter 1 — Using the Printer To load media for tear-off printing 1 Open the front door and media cover. Media cover Front door PM4i Mid-Range Printer User’s Manual...
  • Page 25 Printhead Printhead lift lever 3 Pull out the edge guide as far as it goes and fold it down to a horizontal position. Remove any empty core from the media supply roll post. Edge guide PM4i Mid-Range Printer User’s Manual...
  • Page 26 Supply post 5 Route the media through the print mechanism and push it toward the center section as far as it goes. Route the Media PM4i Mid-Range Printer User’s Manual...
  • Page 27 Chapter 1 — Using the Printer Media Path 6 To lower the printhead, turn the printhead lift lever counter- clockwise. Printhead Printhead lift lever PM4i Mid-Range Printer User’s Manual...
  • Page 28 9 Close the front door and media cover, making sure that the media runs through the slot in the front door. 10 Press the B button to advance the media and adjust the media feed. Tear off the media by pulling it downwards. PM4i Mid-Range Printer User’s Manual...

  • Page 29: Loading Media For Peel-Off Printing

    You can also install an optional label taken sensor so that the next copy in the batch is not printed until the current copy is removed. For more information, see “Accessories for the Printer” on page 129. PM4i Mid-Range Printer User’s Manual...
  • Page 30 Chapter 1 — Using the Printer To load media for peel-off printing 1 Open the front door and media cover. Media cover Front door PM4i Mid-Range Printer User’s Manual...
  • Page 31 Chapter 1 — Using the Printer 2 Turn the printhead lift lever clockwise to raise the printhead. Printhead Printhead lift lever 3 Pull out the handle to collapse the takeup hub, then remove any liner. Handle PM4i Mid-Range Printer User’s Manual...
  • Page 32 Edge guide 5 Fit a new roll of media on the supply post. Fold up and adjust the edge guide so the roll becomes flush with the center section. Supply post PM4i Mid-Range Printer User’s Manual...
  • Page 33 Print mechanism 7 Route the liner around the tear bar and the liner drive roller and back under the print mechanism and guide shafts. Guide shaft Print mechanism Tear bar Liner drive roller Route the Liner PM4i Mid-Range Printer User’s Manual...
  • Page 34 Media and Liner Path 8 Insert the start of the liner under the lip of the takeup hub, then rotate the hub counterclockwise a few turns to wind up some of the liner. Takeup hub lip PM4i Mid-Range Printer User’s Manual...
  • Page 35 9 Turn the printhead lift lever counterclockwise to engage the printhead. Printhead Printhead lift lever 10 Adjust the position of the green edge guide so the media is guided with a minimum of play. Lock with the nut. Edge guide PM4i Mid-Range Printer User’s Manual...
  • Page 36 CALIBRATION and press E. c Press E to self-calibrate the LTS. d When you are prompted, remove your test label. e Press E. 14 Your printer is configured for Peel-Off mode. Press T to exit the Setup menu. PM4i Mid-Range Printer User’s Manual...

  • Page 37: Loading Media For Cut-Off Printing

    You can also install an optional label taken sensor so that the next copy in the batch is not printed until the current copy is removed. For more information, see “Accessories for the Printer” on page 129. PM4i Mid-Range Printer User’s Manual...
  • Page 38 Chapter 1 — Using the Printer To load media for cut-off printing 1 Open the cutter and the media cover. Media cover Cutter PM4i Mid-Range Printer User’s Manual...
  • Page 39 Printhead Printhead lift lever 3 Pull out the edge guide as far as it goes and fold it down to a horizontal position. Remove any empty core from the media supply roll post. Supply post PM4i Mid-Range Printer User’s Manual...
  • Page 40 Edge guide 5 Route the media through the print mechanism and cutter. Then, push it towards the center section as far as it will go. Route the Media PM4i Mid-Range Printer User’s Manual...
  • Page 41 Chapter 1 — Using the Printer Media Path 6 Turn the printhead lift lever counterclockwise to engage the printhead. Printhead Printhead lift lever PM4i Mid-Range Printer User’s Manual...
  • Page 42 8 Close the media cover and the cutter while pulling the media tight. 9 Press the F button to advance the media and adjust the media feed. The labels can be collected on an optional tray. Feed PM4i Mid-Range Printer User’s Manual...

  • Page 43: Loading Media From An External Supply

    The external supply can be used with tear-off (straight- through) and cut-off printing. Intermec strongly recommends using a printer fitted with a special fanfold guide. This guide makes loading media easier and accurately guides the media. The fanfold guide can be adjusted for various media widths down to 40 mm (1.57 in).

  • Page 44: Using The Rotating Media Supply Hub

    2 Slide the media roll onto the rotating hub. Make sure to push the roll all the way on the hub so that the roll is flush with the disc on the inside of the hub. 3 (Optional) Install the retainer. PM4i Mid-Range Printer User’s Manual...

  • Page 45: Loading Ribbon

    Chapter 1 — Using the Printer Loading Ribbon The PM4i can perform direct thermal printing on special heat- sensitive media or thermal transfer printing on special ink-coated ribbon. The printer can use transfer ribbon rolls wound with the ink- coated side facing either outward or inward.
  • Page 46 Chapter 1 — Using the Printer 2 Turn the printhead lift lever clockwise to raise the printhead. Printhead Printhead lift lever 3 If necessary, remove any used ribbon and empty ribbon cores. PM4i Mid-Range Printer User’s Manual...
  • Page 47 5 Route the ribbon through the print mechanism above the transparent upper LSS guide and pull out approximately 20 cm (8 in) of ribbon leader. PM4i Mid-Range Printer User’s Manual...
  • Page 48 Printhead Printhead lift lever 7 Slide the empty cardboard core onto the ribbon rewind hub so the ribbon is wound up when the hub rotates counterclockwise. PM4i Mid-Range Printer User’s Manual...
  • Page 49 8 Turn the printhead lift lever clockwise to raise the printhead and release the ribbon.‘ Printhead lift lever Printhead 9 Manually advance the ribbon until all of the transparent leader has passed the printhead and the ribbon becomes tight. PM4i Mid-Range Printer User’s Manual...
  • Page 50 If you are using Fingerprint, go to Media > Paper Type > Transfer. If you are using IPL, go to Media > Paper Type > TTR. c Press E. d Press T to exit the Setup menu. PM4i Mid-Range Printer User’s Manual...

  • Page 51: Printing A Test Label

    RFID Test Label Prints an RFID test label that includes the tag type name. Network Info Contains WINS name, MAC address, IP selection, IP address, netmask, default router, name server, mail server, primary WINS server, secondary WINS server, and network statistics. PM4i Mid-Range Printer User’s Manual...
  • Page 52 Tests the ability of the printer to receive and print single or multiple pages of label data that is sent from the host. This option prints labels for all the pages stored in the printer’s memory. PM4i Mid-Range Printer User’s Manual...

  • Page 53: Creating And Printing Labels

    Media containing RFID tags is slightly thicker where the RFID tag is located. The slight thickness of this part of the label may affect print quality. For thermal transfer labels, Intermec recommends using a high-quality ink ribbon, such as TMX 2304 or TMX 1500.
  • Page 54 To write to Gen 2 RFID tags, set the start and length • parameters of the RFID tag field setup command (a) to even numbers. For help configuring RFID parameters, see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual. PM4i Mid-Range Printer User’s Manual...

  • Page 55: Connecting The Printer

    Connecting the Printer This chapter contains these sections: • Connecting the Printer to Your PC • Connecting the Printer to Your Network • Connecting Peripherals to the USB Host Port...

  • Page 56: Connecting The Printer To Your Pc

    Chapter 2 — Connecting the Printer Connecting the Printer to Your PC You can easily connect the PM4i to your PC using one of these ports: • RS-232 serial port • USB device port • IEEE 1284 communications port (optional)

  • Page 57: Connecting The Printer To A Pc Through The Usb Device Port

    USB connection. To use PrintSet, you must be connected serially or through the Ethernet or 802.11 network. Intermec recommends that you only connect one printer to each PC, either directly, or through a hub. To connect the printer to a PC through the USB device port, you need: •...

  • Page 58: Connecting The Printer To Your Network

    Alert handling. Setting Up Ethernet Communications Use the Ethernet port to set up the PM4i as a network printer. If Ethernet is selected as your Network Type, when you turn on your printer, it automatically retrieves an IP address from the network (DHCP+BOOTP).
  • Page 59 7 When you are prompted to enter a login and password. The default values are: login = admin, password = pass. For help using the printer web page to configure your printer, see “Configuring Your Printer From the Printer Home Page” on page PM4i Mid-Range Printer User’s Manual...

  • Page 60: Manually Configuring Ip Settings

    Chapter 2 — Connecting the Printer If your network does not automatically assign an IP address, or the Intermec Ready-to-Work indicator is blinking to indicate a network error, you can use PrintSet (available on the PrinterCompanion CD or as a download from www.intermec.com) to correct the network settings.

  • Page 61: Setting Up 802.11 Radio Communications

    • WPA2 Personal and Enterprise mode (802.1x authentication) Note: WPA and WPA2 Enterprise mode currently support PEAP, TTLS, LEAP, and EAP-FAST. For LEAP authentication, the printer supports Open EAP, but does not support Network EAP. PM4i Mid-Range Printer User’s Manual...
  • Page 62 PrintSet. PrintSet is available on the CD that ships with your Printer. For the latest version of PrintSet, go to the Downloads page of the Intermec website at www.intermec.com. • (optional) Serial port software such as HyperTerminal. If you are using IPL commands with HyperTerminal, you may want to be able to see the commands as you type them on your screen.
  • Page 63 Wireless Security Using IPL” “Configuring 802.11 Wireless Security Using Fingerprint” on page 5 If you are using certificates for validation, Intermec recommends testing first without the certificate. Only after performing this test should you transfer the certificate to the printer. The printer can accept PEM (.pem), DER (.der), and PKCS #12 (.p12 or .pfx)

  • Page 64: Configuring 802.11 Wireless Security Using Fingerprint

    Note: The default password for logging in as an admin is “pass.” If you have changed the password, you will need to use your password instead of “pass.” PM4i Mid-Range Printer User’s Manual...
  • Page 65 WPA-802.1x or WPA2-802.1x authentication. You should also send the WPA_PSK command that does not contain a value: setup "wlan","WPA","OFF" setup "wlan","WPA2","ON" setup "wlan","WPA_PSK","" setup write "wlan","uart1:" To view the 802.1x values, send this command: setup write "8021x","uart1:" PM4i Mid-Range Printer User’s Manual...
  • Page 66 Send the following commands to set a certificate and enable • validation: setup "8021x","CA_CERT","c:/test.pfx@export" setup "8021x","VALIDATE","ON" where c:/test.pfx is the location and name of the certificate on the printer and export is the passphrase. PM4i Mid-Range Printer User’s Manual...

  • Page 67: Configuring 802.11 Wireless Security Using Ipl

    2 Send the following commands to configure the WEP keys. The following example sets WEP key 1 to 01234 and enables WEP key 1. <STX><SI>ws,WEP1,0x3031323334<ETX> <STX><SI>ws,.WEP_KEY,1<ETX> 3 Send the following command to activate the settings. <STX><SI>ws,ACTIVE,1<ETX> PM4i Mid-Range Printer User’s Manual...
  • Page 68 Note: The default password for logging in as an admin is pass. If you have changed the password, you need to use your password instead of pass. PM4i Mid-Range Printer User’s Manual...
  • Page 69 ACQUIRE_PAC to on or off. • Send the following command to set PAC to use /tmp/my.pac with a pass phrase of “verysecret”: <STX><SI>ws,PAC,/tmp/my.pac @verysecret<ETX> • Send the following command to set ACQUIRE_PAC to on: <STX><SI>ws,ACQUIRE_PAC,ON<ETX> PM4i Mid-Range Printer User’s Manual...
  • Page 70 An additional read-only variable for the supplicant state, called STATE, is also returned. • You may need to send the following command several times for the wireless station to connect: <STX><SI>ws,ACTIVE,1<ETX> PM4i Mid-Range Printer User’s Manual...

  • Page 71: Connecting Peripherals To The Usb Host Port

    3 In HyperTerminal, use one of the following Fingerprint commands: • Type DEVICES. The list of devices your printer supports appears. If the USB storage device is supported, it appears as drive d: in this list. PM4i Mid-Range Printer User’s Manual...

  • Page 72: Connecting A Keyboard To The Usb Host Port

    “usbhost:” device receives data from the scanner the same way it does from a USB keyboard. You can then use this data in a Fingerprint application. The keyboard layout you choose (see the previous procedure) applies for connected scanners too. PM4i Mid-Range Printer User’s Manual...

  • Page 73: Connecting A Usb Hub To The Usb Host Port

    HID (keyboard or scanner) peripheral to the USB hub at a time. If the USB hub is powered, you can connect multiple USB mass storage devices and multiple HID peripherals at once. PM4i Mid-Range Printer User’s Manual...
  • Page 74 Chapter 2 — Connecting the Printer PM4i Mid-Range Printer User’s Manual...

  • Page 75: Configuring The Printer

    Configuring the Printer Use this chapter to understand how to configure the printer, upgrade firmware, and download fonts and graphics. This chapter contains these sections: • Configuring Your Printer • Choosing an Ethernet or Wireless Network • Upgrading Firmware • Downloading Fonts and Graphics...

  • Page 76: Configuring Your Printer

    Each main menu branches out to a number of sub-menus. If you have optional accessories installed in your printer, the firmware adds the necessary setup parameters to the Setup tree. PM4i Mid-Range Printer User’s Manual...
  • Page 77 T E T / E R V I C E The Main Levels of the Setup Menu in IPL For more information on the IPL and Fingerprint menu systems, see Appendix C, “Fingerprint and IPL Setup Menus” on page 141. PM4i Mid-Range Printer User’s Manual...

  • Page 78: Configuring Your Printer From The Printer Home Page

    5 Click the link for the settings you want to configure. 6 When you are prompted, enter your login and password. The default values are: login = admin, password = pass. Use the next sections to understand and configure the settings on each configuration page. PM4i Mid-Range Printer User’s Manual...

  • Page 79: Configuring Communications Settings

    3 Click Submit Setup. Configuring Web Shell Settings Use the Web Shell page to view and change test and default settings. You can also use the Web Shell page to print test labels and change the command language. PM4i Mid-Range Printer User’s Manual...
  • Page 80 Defines the application to run as the default on startup. Application You need to reboot the printer for the change to take effect. Standard I/O Defines the port the printer listens to. You need to reboot the printer for the change to take effect. PM4i Mid-Range Printer User’s Manual...

  • Page 81: Configuring Alerts

    Application Break A running Fingerprint application has been (Fingerprint only) interrupted manually or because of an error. Print Job Complete The print job has been successfully completed. (Fingerprint only) PM4i Mid-Range Printer User’s Manual...

  • Page 82: Configuring General Network Settings

    Understanding the General Network Settings Setting Description Printer Name The network identification name (WINS name) of the printer. The default name is INTERMEC followed by the last six positions of the MAC address. System Location (Optional) The printer location. System Contact (Optional) The printer administrator.

  • Page 83: Configuring Mail Settings

    2 Select the mail server settings and enter mail addresses. 3 Click: • Submit Mail Settings to send the changes to the printer. • Submit & Send test mail to send the changes to the printer and test your new settings. PM4i Mid-Range Printer User’s Manual...

  • Page 84: Configuring Snmp Settings

    After you add a trap, it appears in the Trap Address Settings list. You can edit or delete each trap in the list by clicking Edit or Delete. 4 Click Submit SNMP settings. PM4i Mid-Range Printer User’s Manual...

  • Page 85: Configuring Tcp/Ip Settings

    Configuring TCP/IP Settings Use the TCP/IP settings page to view and change TCP/IP network settings. To configure TCP/IP settings 1 Click Network Admin > TCP/IP. 2 View or update your settings. 3 Click Submit TCP/IP settings. PM4i Mid-Range Printer User’s Manual...
  • Page 86 The IP address is specified as an address and a prefix separated by a slash. You can use “::” to represent a large number of consecutive zeros. You should typically set the prefix to 64. Example: 2001:DB8:0:F101::2/64 PM4i Mid-Range Printer User’s Manual...

  • Page 87: Configuring The Network Type

    Setup menu or send a command through a serial connection. Configuring Avalanche Settings Use the Avalanche page to view and change Wavelink Avalanche settings. To configure Avalanche settings 1 Click Network Admin > Avalanche. 2 View or update your settings. PM4i Mid-Range Printer User’s Manual...

  • Page 88: Configuring Wireless Lan Settings

    Set the operating mode of the device to Ad-Hoc or Infrastructure. Set Wired Equivalent Privacy (WEP) to on or off. WEP Keys You can enter values for up to 4 WEP keys. Active WEP key Chooses the active WEP key. PM4i Mid-Range Printer User’s Manual...

  • Page 89: Configuring 802.1X Settings

    Use the 802.1x page to view and change 802.1x security settings. To configure 802.1x settings 1 Click Network Admin > 802.1x. 2 View or update your settings. 3 Click Submit 802.1x settings. PM4i Mid-Range Printer User’s Manual...
  • Page 90 If you specify two Name #2 common names, the server certificate common name (TTLS and PEAP must match at least one of them. The default is “” (any only) common name). PM4i Mid-Range Printer User’s Manual...

  • Page 91: Configuring Smartsystems Settings

    1 Make sure that you have a PC running Microsoft Windows 2000 or later. 2 Download PrintSet from the downloads page for the PM4i on the Intermec website at www.intermec.com. 3 Connect your printer to your PC using a serial cable. For help, see “Connecting the Printer to a PC Through the Serial Port”...

  • Page 92: Configuring Your Printer With Commands Sent From Your Pc

    IPL Command Reference Manual. Configuring Your Printer Using SmartSystems Foundation SmartSystems™ Foundation is an Intermec software platform that lets you manage all of your SmartSystems-enabled devices simultaneously from a central server. The SmartSystems Console displays all SmartSystems-enabled computers and peripherals in your network.

  • Page 93: Choosing An Ethernet Or Wireless Network

    With an AutoDeploy license, SmartSystems can automatically push software, configuration settings, and other files to connected PM4i printers. AutoDeploy can report on asset locations and battery status, making it easier to manage your mobile devices. The license also enables Scan-to-Connect, which makes connecting additional PM4i printers to your secure wireless network as easy as reading bar codes.

  • Page 94: Choosing The Network Type From The Printer Screen

    If you are using IPL, send this command to the printer: <STX><SI>n,,,p<ETX> where p is either 0 (select Ethernet interface) or 1 (Select Wireless 802.11 interface). 3 Reboot the printer for the change to take effect. PM4i Mid-Range Printer User’s Manual...

  • Page 95: Upgrading Firmware

    5 Download the latest firmware version to your PC. 6 Extract the .zip file to a folder on your PC. To upgrade using PrintSet 1 Download the latest version of PrintSet from the Intermec website at www.intermec.com. 2 Select File > Add Printer. The Add Printer Wizard starts.
  • Page 96 Use Fingerprint or IPL commands to send the upgrade file to your printer. For help, see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual. To upgrade using an Ethernet or 802.11 network connection 1 Start your web browser application. PM4i Mid-Range Printer User’s Manual...

  • Page 97: Downloading Fonts And Graphics

    6 Double-click the file, and then click Upgrade. Downloading Fonts and Graphics The PM4i supports 15 scalable Unicode TrueType and TrueDoc fonts as standard. The Unicode standard allows the use of special characters for various languages including non-Latin fonts, such as Arabic, Cyrillic, Chinese (including enhanced Simplified Chinese GB18030), Japanese, Korean, and Hebrew.
  • Page 98 Chapter 3 — Configuring the Printer PM4i Mid-Range Printer User’s Manual...

  • Page 99: Troubleshooting And Maintaining The Printer

    Troubleshooting and Maintaining the Printer This chapter contains possible solutions to problems you may encounter while using the printer. This chapter also contains information on booting the printer and performing routine maintenance. This chapter contains these sections: • Troubleshooting the Printer •...

  • Page 100: Troubleshooting The Printer

    If you still need help after visiting Knowledge Central, you may need to call Product Support. To talk to an Intermec Product Support representative in the U.S.A. or Canada, call: 1-800-755-5505 Outside the U.S.A.

  • Page 101: Understanding Error Messages

    Keep in mind that some error messages: • are specific to the type of firmware you are running. • have corresponding error numbers. cause the Intermec Ready-to-Work indicator to blink or turn off. • Fingerprint Error Messages Ready-to-Work Error Message...
  • Page 102 RtW blink by This condition is set by the Fingerprint SYSHEALTH Blinking application command. For more information, see the Intermec Fingerprint Command Reference Manual. PM4i Mid-Range Printer User’s Manual...
  • Page 103 The printer has been rebooted. Initializing The printer is initializing. Printer crash Printer crash. In most instances, when the printer crashes, the screen is reset which causes the Intermec Ready-to-Work indicator to turn off. Printer turned The printer is off. Maintenance The printer is upgrading its firmware.
  • Page 104 Press the F button to resume. Press Feed Blinking Paused This is not an error condition. This message appears Blinking when the print job is paused. Setup mode entered. IP link error. No network connection. Blinking PM4i Mid-Range Printer User’s Manual...

  • Page 105: Troubleshooting Printer Problems And Finding Solutions

    No Printhead Printhead not found Rebooted Initializing Printer crash. In most instances, when the printer crashes, the screen is reset which causes the Intermec Ready-to-Work indicator to turn off. Printer turned off Maintenance Psu Over Power supply over temperature...
  • Page 106 Printhead Pressure” on page 102. • The printhead voltage may be incorrect or the energy control may be faulty. For help, contact your Intermec service representative. There are dark lines along the media There may be foreign particles on the printhead. Clean the path.
  • Page 107 You may need to adjust the media edge guide. For help, “Loading Media” on page • The printhead pressure may be too high. Decrease the printhead pressure. For help, see “Adjusting the Printhead Pressure” on page 102. PM4i Mid-Range Printer User’s Manual...
  • Page 108 I loaded my printer with RFID After you load RFID media, restart the printer or run a media, but it is not writing to the TESTFEED to let the printer identify the RFID media type. tags. PM4i Mid-Range Printer User’s Manual...
  • Page 109 Possible Solution The RFID kit is installed, but The printer is not communicating properly with the RFID “RFID” does not appear in the setup hardware. For help, contact your local Intermec tree. representative. When I try to set RFID MODE to An RFID kit is not installed in the printer.

  • Page 110: Resetting The Printer

    1328 RFID lock error. Tag cannot be locked. 1329 RFID access error. Tag is locked. Note: If you are using Intermec Direct Protocol, error codes 1320 to 1329 are supported and displayed with the error text. Resetting the Printer When you reset the printer, you return it to the factory default settings.

  • Page 111: Adjusting The Printer

    You may need to adjust your printer to accommodate your printing needs or improve performance. You can adjust the: • pressure arm. • label stop sensor (LSS) position. • printhead pressure. • ribbon break shaft. • label taken sensor. PM4i Mid-Range Printer User’s Manual...

  • Page 112: Adjusting The Pressure Arm

    Adjusting the Pressure Arm The printer is factory-adjusted for full-size media width. If you are using media that is less than full width, Intermec recommends that you adjust the position of the pressure arm so that it is centered on the media and provides even pressure.

  • Page 113: Adjusting The Label Stop Sensor

    The LSS must be aligned with the gaps, slots, or black marks. If you are using irregularly shaped labels, align the LSS with the front tips of the labels. PM4i Mid-Range Printer User’s Manual...
  • Page 114 Go to SETUP > MEDIA > MEDIA TYPE. 2 Open the right door. 3 Lift and lower the printhead. 4 Press the B button. 5 Make sure there is a label (not a gap or mark) at the LSS. PM4i Mid-Range Printer User’s Manual...
  • Page 115 LSS AUTO 9 Check mark detection: a Lift the printhead. b Slowly pull out the media. When the LSS detects a black mark, the cursor moves to the left. LSS AUTO PM4i Mid-Range Printer User’s Manual...

  • Page 116: Adjusting The Printhead Pressure

    But, you may need to adjust the printhead pressure to accommodate thicker or thinner media. Note: Do not use a higher printhead pressure than necessary, because it may increase the wear of the printhead and shorten its life. PM4i Mid-Range Printer User’s Manual...
  • Page 117 2 Print testprint labels to check the print quality. For help, see “Printing a Test Label” on page To return the printhead pressure to the factory default setting • Tighten the screw (+) as far as you can, and then loosen it (-) four full turns. PM4i Mid-Range Printer User’s Manual...

  • Page 118: Adjusting The Ribbon Break Shaft

    (fw) to move the outer end of the break shaft forward. • If the ribbon tends to slide inward, turn the screw counterclockwise (bw) to move the outer end of the break shaft backward. Adjustment screw Ribbon break shaft PM4i Mid-Range Printer User’s Manual...

  • Page 119: Adjusting The Label Taken Sensor

    Repeat Steps 1 and 2 until you are sure the LTS is working properly. Press E to stop the test and exit. Press E. LTS Value Enter a new LTS value within the range indicated in the LTS Adjust menu (0 to 10). PM4i Mid-Range Printer User’s Manual...

  • Page 120: Maintaining The Printer

    To avoid possible personal injury or damage to the printer, never insert any pointed or sharp objects into the printer. Use only the cleaning agents specified in this section. Intermec is not responsible for damage caused by any other cleaning materials used on this printer.

  • Page 121: Cleaning The Exterior Of The Printer

    If necessary, clean the guides. Isopropyl alcohol [(CH 3)2CHOH; CAS 67-63-0] is a highly flammable, moderately toxic, and mildly irritating substance. PM4i Mid-Range Printer User’s Manual...
  • Page 122 4 Clean the guides with a cleaning card or a soft cloth soaked in isopropyl alcohol. Be careful not to scratch the guides. 5 Replace the upper LSS guide and the edge guide. Make sure that the LSS fits into the holder on the upper LSS guide. PM4i Mid-Range Printer User’s Manual...

  • Page 123: Cleaning The Printhead

    Isopropyl alcohol [(CH 3)2CHOH; CAS 67-63-0] is a highly flammable, moderately toxic, and mildly irritating substance. To clean the printhead 1 Open the front door and media cover. Media cover Front door PM4i Mid-Range Printer User’s Manual...
  • Page 124 7 Wait for approximately 30 seconds to allow the cleaning fluid to dissolve the residue. 8 Repeat Steps 5 through 7. 9 If necessary, repeat the process with a fresh cleaning card. 10 Allow the cleaned parts to dry before loading media and ribbon. PM4i Mid-Range Printer User’s Manual...

  • Page 125: Replacing The Printhead

    You must turn off the power before replacing the printhead. The firmware can only detect the new printhead when the printer is restarted. To replace the printhead 1 Open the front door and media cover. Media cover Front door PM4i Mid-Range Printer User’s Manual...
  • Page 126 8 Install the printhead. Make sure that the printhead cables run freely. 9 Turn the printhead lift lever counterclockwise so the magnet engages the printhead bracket. 10 Load a new supply of media and ribbon. PM4i Mid-Range Printer User’s Manual...

  • Page 127: Specifications

    Specifications This appendix contains specifications for the printer and media. It also contains information about accessories for the printer.

  • Page 128: Specifications

    Serial port (RS-232) • USB device USB full speed host • • Ethernet, 100 Mbps • 802.11b/g (optional) • IPv6 Memory • 32MB RAM 16MB Flash • • CompactFlash (CF) card (optional) • USB memory device (optional) PM4i Mid-Range Printer User’s Manual...
  • Page 129 25 to 110 mm (1 to 4.33 in) (min/max) Ribbon Roll 82 mm (3.2 in) Diameter (outer) 450 m (1475 ft) of ribbon (max) Ribbon Roll 25.4 mm (1.00 in) Core Diameter (inner) Print Directions 4 PM4i Mid-Range Printer User’s Manual...

  • Page 130: Interfaces

    Appendix A — Specifications Interfaces This section describes the standard interfaces available on the PM4i printer. RS-232 Serial Interface Use this table to understand the default settings of the serial port. Default Settings of the Serial Port Parameter Default Setting...

  • Page 131: Usb Interface

    USB Interface The printer supports USB full speed v2.0 Host. To use the USB interface to print from a PC, you need to have the Intermec InterDriver printer driver installed on your PC. For help setting up USB communications, see “Connecting the Printer to a PC...

  • Page 132: Usb Host Interface

    RJ-45 cable. The interface supports 10/100 Mbps Fast Ethernet (10BASE-T, 100BASE-TX) and is fully compliant with the IEEE 802.3u standard. The network card MAC address can be found on the label below the socket. Ethernet Socket Ethernet Connector PM4i Mid-Range Printer User’s Manual...

  • Page 133: Parallel Ieee 1284 Interface

    Perror Printer Select Printer nAutoFd 15 to 16 Not connected Chassis ground External +5 V DC Max 500 mA 19 to 30 Signal ground nInit nFault Printer Signal ground 34 to 35 Not connected nSelectIn PM4i Mid-Range Printer User’s Manual...

  • Page 134: Media Specifications

    Measurement Value Maximum 114.3 mm (4.50 in) Minimum 25.0 mm (1.00 in) Media Type Set media type to one of these values: • Fingerprint: FIX LENGTH STRIP • • VAR LENGTH STRIP • IPL: CONTINUOUS PM4i Mid-Range Printer User’s Manual...
  • Page 135 The liner must not extend more than a total of 1.6 mm (0.06 in) outside the face material and should protrude equally on both sides. Media Width Excluding Liner (c) Measurement Value Maximum 112.7 mm (4.43 in) Minimum 23.8 mm (0.94 in) PM4i Mid-Range Printer User’s Manual...
  • Page 136 Appendix A — Specifications Media Type Set media type to one of these values: • Fingerprint: FIX LENGTH STRIP • • VAR LENGTH STRIP • IPL: CONTINUOUS Self-Adhesive Strip PM4i Mid-Range Printer User’s Manual...
  • Page 137 (e) to be larger than 7 mm (0.28 in), that batch printing is used, and that no pull back of the media is performed. Intermec does not guarantee that such short labels will work, but it is up to users to test this in their unique application.
  • Page 138 The Label Stop Sensor (LSS) must be able to detect the extreme front edges of the labels. Self-Adhesive Labels Media Type Set media type to one of these values: • Fingerprint: LABEL (w GAPS) • IPL: GAP PM4i Mid-Range Printer User’s Manual...
  • Page 139 (e) to be larger than 7 mm (0.28 in), that batch printing is used, and that no pull back of the media is performed. Intermec does not guarantee that such short tickets will work, but it is up to users to test this in their unique application.
  • Page 140 • Fingerprint: TICKET (w GAPS) IPL: MARK • Note: Do not allow a perforation to break the edge of the media, because the media may split and jam the printer. Tickets With Gaps (Gap Stock) PM4i Mid-Range Printer User’s Manual...
  • Page 141 5.0 mm (0.2 in) Black Mark Y-Position (f) Intermec recommends that you place the black mark as close to the front edge of the ticket as possible and use a negative Stop Adjust value to control the media feed, so the tickets can be properly torn off.
  • Page 142 However, if your are running Fingerprint, you can use the command LBLCOND to temporarily disable the sensor for a specified amount of media feed to avoid unintentional detection. For help, see the Intermec Fingerprint Command Reference Manual. Tickets With Black Mark (Mark Stock) PM4i Mid-Range Printer User’s Manual...

  • Page 143: Accessories For The Printer

    When printing on RFID media, special consideration must be taken to the position and shape of the tag. Specific recommendations for different kinds of Intermec-approved RFID media can be found on the Intermec website at www.intermec.com. Additional information is provided in the documentation that came with your RFID kit.
  • Page 144 Kanji, Korean, and Chinese. Side Door With Keylock If the media is valuable or sensitive, such as tickets, you can install a side door that can be locked with a key. PM4i Mid-Range Printer User’s Manual...
  • Page 145 300 dpi Normal Use this printhead to print on media with normal thickness. Media thickness: Max 175 μm (7 mils) 300 dpi Thick Use this printhead to print on very thick tags and heavy cardstock. Media thickness: 170 to 220 μm (6.6 to 8.7 mils) PM4i Mid-Range Printer User’s Manual...
  • Page 146 Appendix A — Specifications Interface Boards A number of interface boards are available for use with the PM4i printer. The interface boards are either installed at the factory or can easily be installed by an Intermec authorized service technician. The PM4i can accommodate these interface boards: •...

  • Page 147: Default Settings

    Default Settings...

  • Page 148: Default Configuration

    Default Configuration The following tables list the default values of the configuration commands supported on the PM4i. If you restore the printer to factory default settings, the printer uses these values. The commands are grouped by function and reflect the organization of the IPL and Fingerprint setup menus.
  • Page 149 Network type Ethernet (if no 802.11 radio is installed) Wireless 802.11 (if an 802.11 radio is installed) RFID Parameters Parameter Default Value Mode Enable Tagadjust Retries Voidtext Fieldstrength Feedadjust Parameters Parameter Default Value Startadjust Stopadjust PM4i Mid-Range Printer User’s Manual...
  • Page 150 Label factor Contrast Paper sensor Low diameter (paper) 0 dots Testfeed Testfeed mode Fast Len (slow mode) Print Defines Parameters Parameter Default Value Head resistance Testprint Print speed 100 mm/sec LSS test Clip default Cmd language PM4i Mid-Range Printer User’s Manual...

  • Page 151: Ipl Default Configuration

    Data bits Parity None Stop bits Protocol XON/XOFF COM Parameters Parameter Default Value USB keyboard Network Parameters Parameter Default Value IP selection DHCP+BOOTP IP address Netmask Default router IPv6 selection Auto IPv6 address Nameserver Nameserver6 PM4i Mid-Range Printer User’s Manual...
  • Page 152 Wireless 802.11 (if an 802.11 radio is installed) RFID Parameters Parameter Default Value Mode Enable Tagread Tagadjust Retries Voidtext Fieldstrength Test/Service Parameters Parameter Default Value Testprint Config Test labels Format Page Font Data dump Memory reset LSS test Cmd language PM4i Mid-Range Printer User’s Manual...
  • Page 153 Darkness LBL rest point Form adj dots X Form adj dots Y Ribbon low Paper low Configuration Parameters Parameter Default Value Emulation mode None Print speed 4 in/sec Cutter Not installed LTS calibration Not installed PM4i Mid-Range Printer User’s Manual...
  • Page 154 Appendix B — Default Settings PM4i Mid-Range Printer User’s Manual...

  • Page 155: Fingerprint And Ipl Setup Menus

    Fingerprint and IPL Setup Menus The setup parameters of the printer control the way the printer operates. This appendix provides an overview of the setup menu you can use to configure parameters for your PM4i printer.

  • Page 156: Fingerprint Setup Menus

    SER-COM,UART1: NEW LINE REC BUF TRANS BUF NEW LINE: REC BUF: TRANS BUF: CR/LF NEW LINE: 10000 1024 NEW LINE: Fingerprint Net-Com,NET1 Menu SETUP: NET-COM,NET1 NET-COM,NET1: NEW LINE NEW LINE: CR/LF NEW LINE: NEW LINE: PM4i Mid-Range Printer User’s Manual...

  • Page 157: Fingerprint Com Menu

    These menus are only displayed when the optional RFID module is installed. RFID RFID: RFID: RFID: RFID: RFID: MODE TAGADJUST RETRIES VOIDTEXT FIELDSTRENGTH MODE: TAGADJUST: RETRIES: VOIDTEXT: FIELDSTRENGTH: ENABLE VOID MODE: DISABLE Read-only Fingerprint Feedadj Menu SETUP: FEEDADJ FEEDADJ: FEEDADJ: STARTADJ STOPADJ STARTADJ: STOPADJ: PM4i Mid-Range Printer User’s Manual...

  • Page 158: Fingerprint Media Menu

    LABEL FACTOR: LABEL CONSTANT: MEDIA: MEDIA: MEDIA: TESTFEED TESTFEED MODE LEN (SLOW MODE) LEN (SLOW MODE): TESTFEED: TESTFEED MODE: 26 28 0 10 FAST TESTFEED MODE: SLOW Press E to perform a testfeed. Values are read-only. PM4i Mid-Range Printer User’s Manual...

  • Page 159: Fingerprint Print Defs Menu

    LTS TEST LTS ADJUST CMD LANGUAGE: CLIP DEFAULT: Direct Protocol CMD LANGUAGE: CMD LANGUAGE: REMOVE LABEL AND REMOVE LABEL LTS VALUE: ZSim CMD LANGUAGE: PRESS ENTER ENTER TO STOP DSim SENSITIVITY 10 OUT OF 9-10 PM4i Mid-Range Printer User’s Manual...

  • Page 160: Ipl Setup Menus

    BAUDRATE: PARITY: STANDARD 57600 BAUDRATE: SPACE 115200 BAUDRATE: 1200 BAUDRATE: 2400 BAUDRATE: 4800 IPL COM Menu SETUP: COM: USB KEYBOARD USB KEYBOARD: USB KEYBOARD: SWEDISH USB KEYBOARD: FRENCH USB KEYBOARD: GERMAN USB KEYBOARD: USER DEFINED PM4i Mid-Range Printer User’s Manual...

  • Page 161: Ipl Network Menu

    CMD LANGUAGE: LTS ADJUST CONFIGURATION ZSim CMD LANGUAGE: DSim CMD LANGUAGE: LSS AUTO: Fingerprint REMOVE LABEL AND CMD LANGUAGE: REMOVE LABEL LTS VALUE: Direct Protocol PRESS ENTER ENTER TO STOP SENSITIVITY 10 OUT OF 9-10 PM4i Mid-Range Printer User’s Manual...

  • Page 162: Ipl Media Menu

    PRINT SPPED: PRESS ENTER NONE EMULATION MODE: 2 IN/SEC PRINT SPPED: 5MIL EMULATION MODE: 3 IN/SEC PRINT SPPED: Press E 86XX-10MIL EMULATION MODE: 4 IN/SEC SENSITIVITY 9 86XX-15MIL OUT OF 8-14 Read only, press E PM4i Mid-Range Printer User’s Manual...

  • Page 163: Advanced Configuration

    Advanced Configuration This appendix contains information on the printer file system and how to modify the appearance of the printer web page.

  • Page 164: Printer File System (Fingerprint)

    The file system of the printer is case-sensitive, which is important because filenames in Fingerprint commands are translated into capital letters by default. Directories or files with lowercase names are inaccessible for Fingerprint commands and programs. PM4i Mid-Range Printer User’s Manual...
  • Page 165 This directory is the CompactFlash (CF) card file system used to store files such as large fonts and images. You can also use the CF card to upgrade printer firmware. /dev This directory contains devices used for input/output, such as uart1, Flash, net1, parallel IEEE 1284. PM4i Mid-Range Printer User’s Manual...

  • Page 166: Customizing The Printer Home Page

    The web server generates these web pages with dynamic information on the fly. This process makes the real-time generated pages of the printer appear in the Intermec style. The colors and logo of the customer are ignored.

  • Page 167: Web Style Guide Files

    HTML code. Default configuration of these parameters makes the printer’s web page appear in the Intermec style, with corporate colors and logos. When changing the parameters, the web pages are permanently customized.

  • Page 168: Optional Environment Variables

    “heli” and “hena” must have a value. heli Help link, link associated to the Help tag. hena Help link name, the label to be shown on the web page. PM4i Mid-Range Printer User’s Manual...

  • Page 169: X-Www-Url-Encoding Syntax Rules

    %<ASCII Hex>. For example, space in the ASCII table has the Hex number 20 so it corresponds to %20. For example, “Intermec Technologies Corporation” corresponds to “Intermec%20Technologies%20Corporation” (it can also be written “Intermec+Technologies+Corporation”).

  • Page 170: Memory And Storage

    • If variables are specified more than one time, the last value is the one assumed. Intermec recommends that you use the FTP server to transfer the files. Example (the default Web Style Guide): bgco=%23ffffff&loat=src%3d\%22/rom/images/ itclogo1.gif\%22+align%3dbottom+alt%3d\%22Intermec_...
  • Page 171 Index...
  • Page 172 Fingerprint loading media blank printout, troubleshooting serial port settings – bleeding, troubleshooting settings buttons, understanding viewing and changing with web page device tree structure calibrating the sensor PM4i Mid-Range Printer User’s Manual...
  • Page 173 Net-Com, NET1 menu IEEE 1284 Network menu interface, pins and descriptions Print Defs menu RFID menu port, using to connect printer to Ser-Com, UART1 menu Setup menu illustration incomplete printout, sounds, described troubleshooting PM4i Mid-Range Printer User’s Manual...
  • Page 174 LSS too high, error message sounds, described LSS too low, error message Test/Service menu LSS, testing using commands to upgrade firmware adjusting using to configure network type loading media settings, described using to configure the printer PM4i Mid-Range Printer User’s Manual...
  • Page 175 Print Defs menu, Fingerprint choosing Ethernet or wireless print engine settings, configuring 802.11 choosing from the screen print speed, configuring choosing with printer print width, max and min commands configuring from web page PM4i Mid-Range Printer User’s Manual...
  • Page 176 RFID slow, troubleshooting error codes, troubleshooting sounds, described media, printing on specifications menu standard interfaces Fingerprint troubleshooting printer crash, error message – troubleshooting printer home page RFID inactive, error message illustration PM4i Mid-Range Printer User’s Manual...
  • Page 177 PC tear-off printing, loading media temperature specifications Setup button, described test labels Setup menu printing from Setup menu changing command language printing from web page Fingerprint illustration Test/Service menu, IPL PM4i Mid-Range Printer User’s Manual...
  • Page 178 WPA-PSK using with printer configuring with Fingerprint configuring with IPL wrinkling, troubleshooting views, printer write protected ISO 18000-6B tag Wavelink Avalanche, configuring from web page ZSim, command language weak printout changing preventing described troubleshooting PM4i Mid-Range Printer User’s Manual...
  • Page 180 Worldwide Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2014 Intermec Technologies Corporation. All rights reserved. PM4i Mid-Range Printer User’s Manual *935-025-003* P/N 935-025-003...

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