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Preparing the instrument for shipping
1 Write a complete description of the failure and attach it to the instrument. Include any specific
performance details related to the problem. The following information should be returned with the
instrument.
• Type of service required.
• Date instrument was returned for repair.
• Description of the problem:
• Company name and return address.
• Name and phone number of technical contact person.
• Model number of returned instrument.
• Full serial number of returned instrument.
• List of any accessories returned with instrument.
2 Cover all front or rear-panel connectors that were originally covered when you first received the
instrument.
C A U T I O N
Cover electrical connectors to protect sensitive components from electrostatic damage. Cover
optical connectors to protect them from damage due to physical contact or dust.
C A U T I O N
Instrument damage can result from using packaging materials other than the original materials.
Never use styrene pellets as packaging material. They do not adequately cushion the instrument
or prevent it from shifting in the carton. They may also cause instrument damage by generating
static electricity.
3 Pack the instrument in the original shipping containers. Original materials are available through
any Agilent Technologies office. Or, use the following guidelines:
• Wrap the instrument in antistatic plastic to reduce the possibility of damage caused by elec-
• For instruments weighing less than 54 kg (120 lb), use a double-walled, corrugated cardboard
• The carton must be large enough to allow approximately 7 cm (3 inches) on all sides of the
• Whether problem is constant or intermittent.
• Whether instrument is temperature-sensitive.
• Whether instrument is vibration-sensitive.
• Instrument settings required to reproduce the problem.
• Performance data.
trostatic discharge.
carton of 159 kg (350 lb) test strength.
instrument for packing material, and strong enough to accommodate the weight of the instru-
Maintenance
Returning the Instrument for Service
6-23
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