Nortel BCM50 Configuration Manual page 51

Configuring Hunt Groups
Table 1 Hunt group settings (Continued)
Field Values
Mode Broadcast
Linear
Rotary
Default: Broadcast
Hunt Delay 1-10 (seconds)
If busy Busy tone
Queue
Overflow
Default: busy tone
Queue timeout 15, 30, 45, 60, 120, 180
(seconds)
Default: 60
Description
Choose how you want the line to present to the group.
Broadcast—simultaneously rings at each non-busy telephone in
the hunt group. All telephones receiving the call also display the
calling line identification from the line, if the telephone or line has
been configured to offer that service. Any of the alerted
telephones can access the call.
Only one call can be presented to a hunt group at a time. Other
calls are queued until the first call is answered. Then the next call
rings on the remaining non-busy telephones. This feature allows
the call load to be continuously spread across the entire member
group.
Linear—rings the first telephone in the hunt group list. If that
telephone is busy, the system continues down the hunt group
priority list until a non-busy telephone takes the call. In this case,
all incoming calls are processed simultaneously and delivered
based on the priority list.
With this feature, you can program your top salesperson to be the
first member of the Hunt group to receive incoming calls.
Rotary—the call starts at the member telephone that appears on
the list after the telephone that answered the last call. If that
telephone is busy, the system proceeds down the priority list until
a non-busy telephone is reached. As many incoming calls can be
processed as there are available telephones to accept the call,
each call being presented in the described round-robin fashion.
If Mode is either Sequential or Rotary, Hunt Delay specifies how
much time to delay offering a Queued call to a member telephone
once that telephone becomes available.
This is to provide a break period for the users between calls.
The default is four seconds.
Choose how you want the system to respond if all lines appear as
busy.
Busy tone: If all lines are busy, the user receives a busy tone.
Queue: If all lines are busy, the user is put on hold for the next
available agent.
Overflow - If all members of the Hunt Group are busy on a call
from that Hunt Group, then route this call to the Hunt Group
overflow DN. Overflow is only available if the overflow DN is
different than the hunt group DN. Refer to the Overflow field,
below.
Choose the time in seconds for a call to remain in the Hunt
Group.
This value defines the maximum time a call remains queued, and
the maximum time to offer a call before sending it to overflow if it
is not answered.
If the queue times out before the call connects to a member
telephone, the call is terminated.
If the call has been offered to a member telephone, but is not
answered when the queue times out, the call is rerouted to the
overflow DN.
BCM50 Device Configuration Guide
Section 1: System telephony
51