Using Hold; Hold Automatically (Auto Hold) - Nortel BCM50 Configuration Manual

166
Section 3: Features
• "Hold automatically (Auto Hold)" on page 166
• "Hold a call exclusively" on page 167

Using Hold

Put a call on hold by pressing HOLD.
If you have system wide call appearance (SWCA) keys defined, this might also park the call on a
SWCA key and allow others who have the same SWCA keys defined to pick up the call. Refer to
the SWCA section for more details.
To retrieve the call, press the held line button or press the Hold button a second time if there is no
line button.
There is no system programming for this feature. It is always active if the telephone has a Hold
button.

Hold automatically (Auto Hold)

A line or the telephone can be programmed to automatically put an active call on hold while
answering another call or making a call.
Model 7100 and 7000 telephones, which do not have line keys, also use the HOLD key to toggle
between active calls.
FEATURE 73 activates this feature. FEATURE #73 cancels the feature.
Programming (Full) auto hold on a line
Under Telephony//Lines// select the line record for which you want to enable Full auto hold.
1
On the bottom frame, under the Properties tab, enable the Full Auto Hold field.
2
Programming auto hold on a telephone
Under Telephony//DN record, select the DN record for the telephone for which you want to
1
enable auto hold.
Click the Capabilities & Preferences tab.
2
In the bottom frame, click on the Capabilities tab.
3
Beside Auto Hold, indicate Y.
4
N0027146 [Publish Date]
Feature configuration: Answering calls