Hunt Groups; Table 51 Hunt Group Feature Operation - Nortel BCM50 Configuration Manual

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Section 3: Features
Legacy CAP: A 7324(N) plus one or two CAP(N)s (Central Answer Position modules)
Programming:
CAP/KIM
Programming KIM buttons
cold-starting a KIM

Hunt groups

This feature allows you to group your call center operators so you can target specific types of calls
to specific groups. As well, you can define how calls enter the group, so you can control the work
load based on your requirements for your operators.
Programming: Besides the general line and telephone programming required for individual group
members, "Hunt Group members and lines" on page 53
groups and hunt group features.
The operation of some features varies if the BCM50 telephone is part of a Hunt group.
shows the affected features.
Table 1 Hunt group feature operation
Feature
Call Forward All Calls The system ignores Call Forward All Calls feature and the Hunt
Call Forward No
Answer
Call Forward on Busy The system ignores Call Forward on Busy and the Hunt group call
Do not Disturb on
Busy
Group Pickup
Transfer via Hold
Priority Call
Ring Again
Line Redirection
N0027146 [Publish Date]
Description
group call rings at the telephone.
The system ignores Call Forward No Answer and the Hunt group
call continues to ring until the hunt time expires.
continues to ring until the hunt time expires.
If this feature is active, the set will not receive notification of
incoming Hunt group calls.
If a set is part of a Hunt group and a call pickup group, then an
incoming Hunt group call can be picked up from any set that is in
the call pickup group.
The system supports transfer for Hunt group sets. However, you
cannot Transfer via Hold. Once you answer a call on a Hunt group
set, its appearance disappears from all other sets in the Hunt
group. This means that other calls can come in on the same line.
You cannot make Priority calls to Hunt group DNs.
You cannot use Ring Again when calling a Hunt group DN.
The Allow redirect attribute should be set to N for lines assigned to
Hunt groups. For more information, see
Preferences - Capabilities tab" on page
Using telephones for special features
provides details about setting up hunt
"Capabilities and
102.
Table 51