Supervisor Telephone For Silent Monitoring - Nortel BCM50 Configuration Manual

Using telephones for special features
Press
e
QUIT
Cancel feature: FEATURE #872.
• Routing service:
Enter FEATURE 873.
a
b Enter the Service Control password.
Use
c
NEXT
press #.
d Press
OK
Press
e
QUIT
Cancel feature: FEATURE #873

Supervisor telephone for silent monitoring

The silent monitoring feature allows specified two-line display telephones to be used to monitor
Hunt group and Call Center operators. You can specify whether the system sounds a tone before
breaking into a call, or whether the break-in will be silent. Display prompts on the supervisor
telephone allows the supervisor to unmute or move from user to user.
Setting up Silent Monitoring
Where: Configuration//Telephony//Global Settings//Advanced Feature Settings
Monitoring mode:
SM sets:
SM password:
Security Note: Change the password regularly.
!
to exit. (On one-line display telephones, press RLS).
to scroll to the schedule you want to active. On one-line display telephones,
to select the schedule.
to exit. (On one-line display telephones, press RLS).
Section 3: Features
BCM50 Device Configuration Guide
183